Juran's Quality Handbook

ISBN-10: 007034003X

ISBN-13: 9780070340039

Edition: 5th 1999 (Revised)

List price: $157.50
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With more than 200,000 copies sold, Juran's Quality Handbook is the best-selling resource in its field. A classic reference written by an international group of recognized experts, this book covers the trilogy of processes--quality planning, quality control, and quality results--that underlie management for quality. Featuring 80% new and revised content, the Fifth Edition delivers all the tools necessary for successful quality engineering and mangement well into the next century. Updated information includes sections on the Taguchi Method, ISO 9000, Benchmarking, Software Development, Adaptation of Strategic Quality Planning and Total Quality Management, as well as forward-looking advice both for supervisors and for self-directing teams. In response to the growing importance of computer software as the driving force behind both engineering and its management, this edition adds critical information on the latest computer and software and their applications. Reaching beyond the management site, it addresses supplier relations, customer service, and considerations for worldwide market standards. Chapters are authored by a global team of industrial experts, making this book ideal for quality engineers and managers, industrial engineers, and students.
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Book details

List price: $157.50
Edition: 5th
Copyright year: 1999
Publisher: McGraw-Hill Professional Publishing
Publication date: 12/31/1998
Binding: Hardcover
Pages: 1872
Size: 8.00" wide x 9.75" long x 2.25" tall
Weight: 5.830
Language: English

Preface to the Fifth Edition
How to Use the Handbook
How to Think about Quality
The Quality Planning Process
The Quality Control Process
The Quality Improvement Process
Process Management
Quality and Income
Quality and Costs
Measurement, Information, and Decision-Making
Computer Applications to Quality Systems
The ISO 9000 Family of International Standards
Strategic Deployment
Total Quality Management
Human Resources and Quality
Training for Quality
Project Management and Product Development
Market Research and Marketing
Quality in Research and Development
Software Development
Supplier Relations
Inspection and Test
Job Shop Industries
Customer Service
Administrative and Support Operations
Process Industries
Quality in a High Tech Industry
Automotive Industry
Travel and Hospitality Industries
Government Services
Health Care Services
Financial Services Industries
Second-Generation Data Quality Systems
Quality and Society
Quality and the National Culture
Quality in Developing Countries
Quality in Western Europe
Quality in Central and Eastern Europe
Quality in the United States
Quality in Japan
Quality in the People's Republic of China
Quality in Latin America
Basic Statistical Methods
Statistical Process Control
Acceptance Sampling
Design and Analysis of Experiments
Reliability Concepts and Data Analysis
Glossary of Symbols and Abbreviations
Tables and Charts
Selected Quality Standards, Specifications, and Related Documents
Quality Systems Terminology
Quality Improvement Tools
Name Index and Subject Index Follow Appendix V
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