| |
| |
| Introduction: The Hard Truth About Soft Skills | |
| |
| |
| |
| Control Yourself | |
| |
| |
| Knowing yourself is as important as knowing how to do the job | |
| |
| |
| There's no such thing as work-life balance, only trade-offs | |
| |
| |
| Years of loyalty can work against you | |
| |
| |
| Listen to your gut-it's full of data | |
| |
| |
| No risks, no rewards | |
| |
| |
| Get out of your own way | |
| |
| |
| Learn the honest truth about integrity | |
| |
| |
| You have to be good to be lucky | |
| |
| |
| |
| Getting the Job Done | |
| |
| |
| Your boss wants you to figure it out | |
| |
| |
| Learn when to stick and when to shift or the details will hang you | |
| |
| |
| When you can't deliver, don't say yes... but be careful how you say no | |
| |
| |
| Your procrastination is trying to tell you something | |
| |
| |
| Whining is for kids... and even then, no one wants to hear it | |
| |
| |
| Manage your meetings... or else | |
| |
| |
| Common sense is far too uncommon | |
| |
| |
| |
| When you Open Your Mouth... and Then Some | |
| |
| |
| Listening is part art, part science, and all important | |
| |
| |
| Adjust your communication accordingly | |
| |
| |
| Say the magic words: please, thank you, and I'm sorry | |
| |
| |
| Keep your mouth shut | |
| |
| |
| Get smart about asking dumb questions | |
| |
| |
| Learn how to present without needing betablockers | |
| |
| |
| |
| Handling your Critics | |
| |
| |
| Books are judged by their covers and the same is true for you | |
| |
| |
| Don't be the last one to find out how you're doing | |
| |
| |
| Never tolerate a bully boss-even if you have to quit | |
| |
| |
| You don't need to be everyone's best friend-that's what dogs are for | |
| |
| |
| Your greatest tormentor might prove to be your greatest teacher | |
| |
| |
| Know where to draw the line between self-improvement and self-destruction | |
| |
| |
| Stay cool in the hot seat | |
| |
| |
| |
| What, me Political? | |
| |
| |
| Learn the unspoken rules of your workplace | |
| |
| |
| Two heads are better than one, so find a mentor | |
| |
| |
| Don't let the fear of "sucking up" hold you back | |
| |
| |
| When it comes to gossip, learn the art of deflection | |
| |
| |
| Think long and hard about going over your boss's head | |
| |
| |
| Manage your affairs: kiss with caution! | |
| |
| |
| |
| Branding and Bragging | |
| |
| |
| Think of yourself as a cereal brand | |
| |
| |
| Turn your accomplishments into a story | |
| |
| |
| Tooting your own horn isn't just for performance reviews | |
| |
| |
| You're only as good as your last movie, so keep your brags fresh | |
| |
| |
| Put the right words in their mouths | |
| |
| |
| Keep your visibility when you're not face-to-face | |
| |
| |
| Stop credit thieves in their tracks | |
| |
| |
| |
| Hot Buttons: Gender, Generation, and Culture | |
| |
| |
| Don't take it personally | |
| |
| |
| Raise your sensitivity antenna | |
| |
| |
| Competition is a double-edged sword | |
| |
| |
| Find the silver lining | |
| |
| |
| Stop stereotypes from sinking you | |
| |
| |
| |
| Leading the Troops | |
| |
| |
| Know what you're getting into | |
| |
| |
| A good manager knows when to lead | |
| |
| |
| Avoid being a know-it-all, say-it-all, control-it-all kind of boss | |
| |
| |
| People aren't mind readers | |
| |
| |
| You're the boss, stupid, that's why they hang on your every word | |
| |
| |
| Treat everyone equally | |
| |
| |
| The impostor syndrome will follow you up the ladder | |
| |
| |
| A little humility takes you a long way | |
| |
| |
| Afterword: Don't Skip your Soft Skills | |
| |
| |
| Acknowledgments | |
| |
| |
| Index | |