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Introduction: The Hard Truth About Soft Skills | |
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Control Yourself | |
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Knowing yourself is as important as knowing how to do the job | |
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There's no such thing as work-life balance, only trade-offs | |
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Years of loyalty can work against you | |
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Listen to your gut-it's full of data | |
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No risks, no rewards | |
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Get out of your own way | |
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Learn the honest truth about integrity | |
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You have to be good to be lucky | |
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Getting the Job Done | |
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Your boss wants you to figure it out | |
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Learn when to stick and when to shift or the details will hang you | |
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When you can't deliver, don't say yes... but be careful how you say no | |
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Your procrastination is trying to tell you something | |
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Whining is for kids... and even then, no one wants to hear it | |
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Manage your meetings... or else | |
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Common sense is far too uncommon | |
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When you Open Your Mouth... and Then Some | |
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Listening is part art, part science, and all important | |
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Adjust your communication accordingly | |
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Say the magic words: please, thank you, and I'm sorry | |
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Keep your mouth shut | |
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Get smart about asking dumb questions | |
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Learn how to present without needing betablockers | |
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Handling your Critics | |
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Books are judged by their covers and the same is true for you | |
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Don't be the last one to find out how you're doing | |
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Never tolerate a bully boss-even if you have to quit | |
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You don't need to be everyone's best friend-that's what dogs are for | |
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Your greatest tormentor might prove to be your greatest teacher | |
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Know where to draw the line between self-improvement and self-destruction | |
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Stay cool in the hot seat | |
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What, me Political? | |
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Learn the unspoken rules of your workplace | |
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Two heads are better than one, so find a mentor | |
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Don't let the fear of "sucking up" hold you back | |
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When it comes to gossip, learn the art of deflection | |
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Think long and hard about going over your boss's head | |
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Manage your affairs: kiss with caution! | |
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Branding and Bragging | |
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Think of yourself as a cereal brand | |
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Turn your accomplishments into a story | |
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Tooting your own horn isn't just for performance reviews | |
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You're only as good as your last movie, so keep your brags fresh | |
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Put the right words in their mouths | |
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Keep your visibility when you're not face-to-face | |
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Stop credit thieves in their tracks | |
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Hot Buttons: Gender, Generation, and Culture | |
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Don't take it personally | |
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Raise your sensitivity antenna | |
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Competition is a double-edged sword | |
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Find the silver lining | |
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Stop stereotypes from sinking you | |
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Leading the Troops | |
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Know what you're getting into | |
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A good manager knows when to lead | |
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Avoid being a know-it-all, say-it-all, control-it-all kind of boss | |
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People aren't mind readers | |
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You're the boss, stupid, that's why they hang on your every word | |
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Treat everyone equally | |
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The impostor syndrome will follow you up the ladder | |
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A little humility takes you a long way | |
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Afterword: Don't Skip your Soft Skills | |
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Acknowledgments | |
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Index | |