Hard Truth about Soft Skills Workplace Lessons Smart People Wish They'd Learned Sooner

ISBN-10: 0061284149

ISBN-13: 9780061284144

Edition: 2007

Authors: Peggy Klaus, Jane Rohman, Molly Hamaker

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Description:

What's the hard truth? Soft skills get little respect but will make or break your career. Master your soft skills and really get ahead at work! Fortune 500 coach Peggy Klaus encounters individuals every day who excel at their jobs but aren't getting where they want to go. It's rarely a shortfall in technical expertise that limits their careers, but rather a shortcoming in their social, communication, and self-management behaviors. In The Hard Truth About Soft Skills Klaus delivers practical tools and techniques for mastering soft skills across the career spectrum. She shows how to: manage your workload handle the critics develop and promote your personal brand navigate office politics lead the troops and much more! Klaus reveals why soft skills are often ignored, while bringing their importance to life in her trademark style-straightforward, humorous, and motivating. Perfect for readers at all professional stages-from those who are just starting out to seasoned executives-this book is essential reading for anyone who wants to take his or her career to the next level.
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Book details

List price: $14.99
Copyright year: 2007
Publisher: HarperCollins Publishers
Publication date: 1/22/2008
Binding: Paperback
Pages: 208
Size: 5.50" wide x 8.00" long x 0.75" tall
Weight: 0.330
Language: English

Peggy Klaus trains professionals worldwide at leading companies that include Credit Suisse, Disney, UNICEF, and Kaiser Permanente. Author of BRAG! The Art of Tooting Your Own Horn Without Blowing It , she is regularly featured in a wide range of media including the Today Show , 20/20 , BusinessWeek , the Wall Street Journal , the New York Times , and O Magazine . Klaus has lectured at Harvard; the University of California, Berkeley; and Wharton. She lives in Berkeley, California.

Introduction: The Hard Truth About Soft Skills
Control Yourself
Knowing yourself is as important as knowing how to do the job
There's no such thing as work-life balance, only trade-offs
Years of loyalty can work against you
Listen to your gut-it's full of data
No risks, no rewards
Get out of your own way
Learn the honest truth about integrity
You have to be good to be lucky
Getting the Job Done
Your boss wants you to figure it out
Learn when to stick and when to shift or the details will hang you
When you can't deliver, don't say yes... but be careful how you say no
Your procrastination is trying to tell you something
Whining is for kids... and even then, no one wants to hear it
Manage your meetings... or else
Common sense is far too uncommon
When you Open Your Mouth... and Then Some
Listening is part art, part science, and all important
Adjust your communication accordingly
Say the magic words: please, thank you, and I'm sorry
Keep your mouth shut
Get smart about asking dumb questions
Learn how to present without needing betablockers
Handling your Critics
Books are judged by their covers and the same is true for you
Don't be the last one to find out how you're doing
Never tolerate a bully boss-even if you have to quit
You don't need to be everyone's best friend-that's what dogs are for
Your greatest tormentor might prove to be your greatest teacher
Know where to draw the line between self-improvement and self-destruction
Stay cool in the hot seat
What, me Political?
Learn the unspoken rules of your workplace
Two heads are better than one, so find a mentor
Don't let the fear of "sucking up" hold you back
When it comes to gossip, learn the art of deflection
Think long and hard about going over your boss's head
Manage your affairs: kiss with caution!
Branding and Bragging
Think of yourself as a cereal brand
Turn your accomplishments into a story
Tooting your own horn isn't just for performance reviews
You're only as good as your last movie, so keep your brags fresh
Put the right words in their mouths
Keep your visibility when you're not face-to-face
Stop credit thieves in their tracks
Hot Buttons: Gender, Generation, and Culture
Don't take it personally
Raise your sensitivity antenna
Competition is a double-edged sword
Find the silver lining
Stop stereotypes from sinking you
Leading the Troops
Know what you're getting into
A good manager knows when to lead
Avoid being a know-it-all, say-it-all, control-it-all kind of boss
People aren't mind readers
You're the boss, stupid, that's why they hang on your every word
Treat everyone equally
The impostor syndrome will follow you up the ladder
A little humility takes you a long way
Afterword: Don't Skip your Soft Skills
Acknowledgments
Index
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