Last updated 3/26/14
TextbookRush is committed to keeping your information private and confidential.
you to contact us or live chat with our Customer Care Department..
Our complete contact information, including telephone number and physical mailing
address, may be found on our
Information Collection and Use
TextbookRush is the sole owner of the information collected on this site. We
will not sell, share, or rent this information to any outside parties, except as
outlined in this policy. TextbookRush collects information from users at several
different places on our website in order to process orders and better serve you
with pertinent information. Information collected includes name, shipping address,
billing address, telephone numbers, e-mail address, and payment information such
as credit card. TextbookRush also requires you to submit a user name and password
of your choice for future access to your information. Your user name and password
is to remain confidential and you should not share this information with anyone.
In order to process your orders using this website, a user must first complete the
registration form. During registration a user is required to give their contact
information, which includes name, e-mail, telephone number and physical address.
This information is used to contact the user about the services on our site, such
as sending automated order status updates. This information is NOT shared.
Most of the information collected in the registration process will be used to process
orders. In the order process, a user must provide additional financial information
such as credit card number and expiration date. This information is used for billing
purposes and to fulfill customer’s orders. If we have trouble processing an order,
this contact information is used to get in touch with the user. We do not share
your personal and financial information with any third parties. The only exception
is when processing your credit card information with the merchant bank for authorization
and approval. This process is protected by an enhanced security system. Note:
For enhanced security and privacy, TextbookRush does NOT save your credit/debit
card information. See Security section for
more details on security measures and procedures.
retain information necessary to process your order. If you disable cookies, we will
not be able to accept your order online. We do not share any information with any
third party sites. Cookies are used strictly for the purpose of enhancing your personal
experience with our site. When you close your browser, the cookies will be terminated,
with the exception of those used to maintain your cart data. Cart-related cookies
stay active for 2 days so that users may "save" their carts for a short period. We do not link the information we store in cookies to any personally identifiable information you submit while on our site.
Our third party partners employ clear gifs (a.k.a. Web Beacons/Web Bugs), images, and scripts that help them better manage content on our site. We do not tie the information gathered to our Customers’ or Users’ personally identifiable information.
We use IP addresses to analyze trends, administer the site, track a user’s movement,
and gather broad demographic information for aggregate use. IP addresses are not
linked to personally identifiable information. We do not distribute or share
IP information with any third parties. Only TextbookRush technical staff has
access to log files. Log files are periodically purged.
We use outside shipping companies (FedEx and USPS) to ship orders and credit card processing companies (VeriSign/Penn Securities) to bill users for goods and services. These companies do not retain, share, store, or use personally identifiable information for any secondary purposes. We also use third party service providers for the shopping cart (Google Checkout & PayPal) and they do not retain, share, store, or use personally identifiable information for any secondary purposes. These companies are authorized to use your personal information only as necessary to provide these services to us.
TextbookRush is located in Ohio and abides by all federal and state laws. TextbookRush will disclose any personally identifiable information when required to by law, such as to comply with a judicial proceeding, court order, or subpoena, but not under any other circumstances.
We may also disclose your personal information if TextbookRush is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personally identifiable information, as well as any choices you may have regarding your personally identifiable information.
This website contains links to other sites. Please be aware TextbookRush is
not responsible for the privacy practices of other such sites. We encourage our
users to be aware when they leave our site and to read the privacy statements of
each and every website that collects personally identifiable information. This
privacy statement applies solely to information collected by this website.
Single Sign In
You can log in to our site using sign-in services such as Facebook Connect or an Open ID provider. These services will authenticate your identity and provide you the option to share certain personally identifiable information with us such as your name and email address to pre-populate our sign up form. Services like Facebook Connect give you the option to post information about your activities on this Web site to your profile page to share with others within your network.
Social Media Features
TextbookRush's website takes every precaution to protect our users’ information.
When users submit sensitive information via the website, that information is protected
both online and off-line.
When our registration/order form asks users to enter sensitive information (such
as credit card number), that information is encrypted and protected with the best
encryption software in the industry: SSL. Startfield Technologies, Inc uses SSL technology with advanced
128-bit encryption to process our payments. To learn more about Startfield Technologies, Inc, SSL, or
payment processing, please visit Startfield Technologies, Inc.
All of our users’ information is classified and restricted. The TextbookRush
facility is a secured and locked facility. Only employees who need the information
to perform a specific job are granted access to personally identifiable information.
If you wish to have your information removed, you may contact us at email@example.com
to do so. For future transactions, you will be required to re-enter your information.
All TextbookRush servers, including web servers and database servers, are housed
at TextbookRush and maintained in-house by TextbookRush. Access to the database
is strictly monitored and protected from outside access. Internet access is restricted
and protected by firewall and password protection. The servers that we store personally
identifiable information on are kept in a secure environment.
If you have any questions about the security at our website, you can send an e-mail
to us at firstname.lastname@example.org.
If you choose to receive special offers, TextbookRush may send you such pertinent
information. Our special offers are sent only to customers who grant TextbookRush
permission to send such information. TextbookRush does not share your information
with third parties for their promotional purposes and does not solicit outside parties to send special offers on
Out of respect for the privacy of our users, we present the option to not receive
these types of communications. Furthermore, all special offers are sent via e-mail
and have a "remove link" if you wish to no longer receive special offers and news.
Otherwise, customers may occasionally receive information on products, services,
special deals, or news. Please see our choice and opt-out below for further details
of how to be removed from our mailing list.
Correcting/Updating/Reviewing Personally Identifiable Information
Customers may change or review their account information such as street address
or credit card information in the My Account
area, or by going to the home page and
clicking on the My Account button.
You MUST have your username and password in order to access your account.
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your personally identifiable information to provide you services contact us at email@example.com. We will retain and use your personally identifiable information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
TextbookRush does not use customer’s information for contact other than TextbookRush pertinent business. However, for customers who wish to opt-out or be removed from TextbookRush special offers, newsletter or marketing email and related news emails, there are a couple methods to accomplish this request. Users who no longer wish to receive our newsletter or promotional materials may opt-out of receiving these emails by using the link provided in the email to automatically unsubscribe. They may also send us an e-mail to firstname.lastname@example.org with a request to be removed.
Notification of Changes
If at any point we decide to use personally identifiable information in a manner
different from that stated at the time it was collected, we will notify users via e-mail. Users will have a choice as to whether or not we use their information
in this different manner. We will use information in accordance with the privacy
policy under which the information was collected.
may visit our website at http://www.textbookrush.com where news of changes will
be posted prior to the change becoming effective. Otherwise, you may e-mail us at email@example.com. If you send us
an e-mail request, we will respond to that e-mail only. You will not receive promotional
materials unless you specifically grant us permission to send those. We encourage you to periodically review this page for the latest information on our privacy practices.
You may also send a request to our physical address at:
802 Avondale Ave.
Grandview Heights, OH
TextbookRush has received TRUSTe's Privacy Seal signifying that this privacy statement and our practices have been reviewed for compliance with the TRUSTe program viewable on the validation page available by clicking the TRUSTe seal. The TRUSTe program covers only information that is collected through this Web site, http://www.textbookrush.com.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact TRUSTe at https://feedback-form.truste.com/watchdog/request.