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| Acknowledgments | |
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| Introduction | |
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| Decide If, What, and How to Outsource | |
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| Make an Educated Decision | |
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| Get SMART: Defining Outsourcing Objectives | |
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| The Risks of Outsourcing | |
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| The Rewards of Outsourcing | |
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| Understanding the Fine Print | |
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| Cost Savings: Expectations Versus Reality | |
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| Ability to Scale | |
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| Quality of Deliverables | |
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| Define and Refine Your Action Plan | |
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| What-and How Much-Should You Outsource? | |
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| Working Together: Finding the Right Outsourcing Model | |
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| A Sample Outsourcing Action Plan | |
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| Select the Right Sourcing Model | |
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| Multisourcing: Tame the Risks by Diversifying | |
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| Microsourcing: Outsourcing to Freelancers | |
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| Out-Tasking and Crowd-Sourcing | |
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| Outsourcing Your Life | |
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| Best-of-Breed Sourcing Strategies | |
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| Find the Right Vendors | |
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| Start with a Broad Search | |
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| The Golden Rules of Vendor Selection | |
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| Selecting the Destination | |
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| High-Level Vendor Selection Criteria | |
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| Generating a List of Prospective Vendors | |
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| Detailed Vendor Selection Criteria | |
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| Move from a Long List to the Chosen Few | |
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| The RFI Process | |
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| The RFP Process | |
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| Evaluating Proposals | |
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| It's PowerPoint Time | |
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| Watching Out for Warning Signs | |
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| Choose the Right-Size Vendor | |
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| The Large-Vendor Selection Process | |
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| The Small-Vendor Selection Process | |
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| The Individual Provider Selection Process | |
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| Find the Personality Magic | |
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| The Impact of Personality | |
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| Understanding Vendor Personality Types | |
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| Matching the Engagement to a Vendor's Personality | |
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| Identifying the Personality of the Vendor | |
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| Managing Personality Differences | |
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| Finalize the Selection | |
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| On-Site Visits | |
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| Technical Due Diligence | |
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| The X-Factor | |
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| The Final Decision | |
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| Negotiate Solid Contracts | |
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| Negotiate for Long-Term Success | |
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| The Basics of Negotiations | |
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| The Forces That Influence the Outcome of Negotiation | |
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| Navigating the Negotiations Process | |
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| Negotiations Walkthrough | |
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| Getting What You Need with Win-Win Negotiations | |
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| Learn Contract and Rate Essentials | |
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| Offshore Contract Basics | |
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| Controlling the Total Cost of Outsourcing with Your Contract | |
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| The MSA Invisibility Cloak | |
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| Rates and Total Cost of Outsourcing | |
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| The Enigma of Rates | |
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| Researching Offshore Rates | |
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| Negotiating a Fair Rate | |
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| Lead Distributed Engagements | |
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| Control Your Engagement | |
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| Communicating with Your Offshore Team: Practical Matters | |
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| Communicating with Your Offshore Team: The Squishy Stuff | |
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| Managing Project Execution | |
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| Accepting Deliverables | |
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| Setting Up Metrics | |
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| The Outsourcer's Toolbox | |
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| Build and Lead Distributed Teams | |
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| Laying the Groundwork | |
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| Staffing Offshore Engagements | |
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| Choosing Candidates: The Personality Factor | |
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| Maintaining Your Team | |
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| Team Morale: Motivation and Rewards | |
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| Adjust Your Development Model to Fit Your Situation | |
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| Offshore Waterfalls | |
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| Agile Offshore | |
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| Outsourcing Quality Assurance | |
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| Outsourcing Code Development | |
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| "Black Box" Outsourcing | |
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| Keep Risks under Control | |
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| Mitigate the Risks of Your Engagements | |
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| Using Contracts to Mitigate Offshore Risks | |
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| Protecting Data and IP | |
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| Joint Responsibilities | |
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| Dealing with Internal Risks | |
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| Minimizing Team Impact Risks | |
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| Minimize the Cost of Failures | |
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| You Are More Dependent Than You Think | |
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| The Benefits of Disposable Outsourcing | |
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| The Path Toward Disposable Outsourcing | |
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| Intermediaries in Disposable Outsourcing | |
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| Moving Toward Disposable Outsourcing in QA | |
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| The Complacency Trap | |
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| Maintain the Spirit of Partnership | |
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| Watching the Pulse of the Engagement | |
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| Investing in the Relationship | |
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| Fixing What's Broken | |
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| Terminating an Engagement | |
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| Closing Remarks | |
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| Destination: Asia | |
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| India | |
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| China | |
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| Southeast Asia | |
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| Destination: Europe | |
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| Russia | |
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| Central and Eastern Europe | |
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| Ireland and Israel | |
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| Destination: The Americas | |
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| Brazil | |
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| Mexico | |
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| Latin America | |
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| Canada | |
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| The Rural United States | |
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| Outsourcing Readiness Assessment Checklist | |
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| Vendor Search Criteria | |
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| Macro Factors | |
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| Critical Factors | |
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| Subjective Considerations | |
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| Tie Breakers | |
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| Personal Factors | |
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| Outsourcing Checklist | |
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| Deciding If, What, and How to Outsource | |
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| Defining Your Outsourcing Strategy | |
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| Finding Partners for Your Outsourcing Initiative | |
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| Negotiating the Contract with Selected Vendors | |
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| Building and Leading Your Offshore Team | |
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| Mitigating Risks and Minimizing the Cost of Failures | |
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| Terminating the Outsourcing Engagement | |
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| Offshore Vendor Technical Assessment | |
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| Processes | |
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| Competence | |
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| System Architecture | |
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| Technical Support and System Monitoring | |
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| Security and Privacy | |
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| Disaster Recovery and Business Continuity | |
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| Other | |
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| Bibliography | |
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| Index | |