Words That Work in Business A Practical Guide to Effective Communication in the Workplace

ISBN-10: 1892005018

ISBN-13: 9781892005014

Edition: N/A

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Description: Addressing the most common workplace relationship challenges, this manual shows how to use the principles of nonviolent communication to improve the workplace atmosphere. Offering practical tools that match recognizable work scenarios, this guide can help all employees positively affect their work relationships and company culture, regardless of their position. This handbook displays proven communication skills for effectively handling difficult conversations, reducing workplace conflict and stress, improving individual and team productivity, having more effective meetings, and giving and receiving meaningful feedback, thereby creating a more enjoyable work environment.

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Book details

List price: $12.95
Publisher: Puddledancer Press
Publication date: 4/1/2010
Binding: Paperback
Pages: 160
Size: 5.50" wide x 8.50" long x 0.50" tall
Weight: 0.660
Language: English

Preface
Introduction
A Few Notes Before We Begin
Reminders
How to Begin: Silent NVC Practices
Becoming Aware of Blocking Connection
Using Self-Empathy-Recognizing Your Triggers
Using Silent Empathy-Understanding Your Co-workers
The Learning Cycle: Celebrating Progress, Mourning Mistakes
Celebrating and Mourning in NVC
Putting the Learning Cycle Into Daily Practice
Practice: Building Confidence and Competence
Practicing Silent Skills
Practicing Out Loud Skills
Making Agreements to Practice NVC
Taking the Time You Need
Powerful Requests: Asking for What You Want
Recognizing Typical Patterns in Unclear Requests
Getting Clear on Making Clear Requests
Helping Others Formulate Clear Requests
Suggestions for Addressing Common Workplace Communication Challenges
Recognizing Enemy Images
Handling Difficult Conversations
Addressing Humor in the Workplace
Challenging Prejudice in the Workplace
Contributing to Effective Meetings
Navigating Power Differentials
Responding When Colleagues Complain
Giving Feedback and Evaluations
Sharing Common Work Areas
Mediating Broken Agreements
Answering Email
Transforming the End of Employment
Conclusion
Appendices
Training Wheels Sentence
Feelings List
Feelings Versus Evaluations Masquerading as Feelings
Needs List
Index
The Four-Part Nonviolent Communication Process
Some Basic Feelings and Needs We All Have
About Nonviolent Communication
About PuddleDancer Press
About the Center for Nonviolent Communication
Trade Books From PuddleDancer Press
About the Author
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