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Preface | |
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Acknowledgments | |
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Introduction | |
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Defining the Latino Patient | |
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Defining the Latino Patient | |
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Who Are Latinos? Snapshot of a Diverse Population | |
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Latino versus Hispanic | |
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Latino Diversity | |
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Health Status of the U.S. Latino Population | |
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Health Facts | |
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Factors in the Decision to Seek Health Care | |
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Cultural Values of the Latino Patient | |
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Relevant Latino Cultural Values | |
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Latino Communication Styles and Preferences | |
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Illustrative Vignettes | |
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Health Attitudes, Beliefs, and Practices | |
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Historical Influences on Attitudes, Beliefs, and Practices | |
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Other Influences on the Latino Perception of Health | |
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Latino Definitions of the Causes of Illness | |
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Latino Health Care Practices | |
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Communicating Effectively with the Latino Patient | |
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Risk Factors and Acculturation | |
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Conveying Health Messages Successfully | |
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Sharing: A Key Element in Reaching Latinos | |
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Motivating the Latino Patient to Adopt Healthy Habits | |
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Achieving Cultural Competence with the Latino Patient | |
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Cultural Competence | |
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Latino Cultural Competence Self-Assessment Tool | |
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Cultural Competence with Latino Patients | |
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Dos and Don'ts with Latino Patients | |
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A Culturally Competent Care Model for Latinos | |
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GREET: Characterizing Your Latino Patient | |
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The Clinical Encounter | |
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Greet: Five Steps to Characterize Your Latino Patient | |
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Greet in Practice | |
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LISTEN: Gaining Access to Your Patient's Clinical History | |
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The Clinical History | |
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Listen: Six Key Elements | |
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Listen in Practice | |
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Care: Performing a Culturally Sensitive Patient Evaluation | |
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The Culturally Competent Physical Examination | |
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Care and the Physical Examination | |
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Care in Practice: The Physical Examination | |
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The Culturally Competent Mental Health Evaluation | |
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Care and the Mental Health Evaluation | |
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Care in Practice: The Mental Health Evaluation | |
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Treat: Providing Culturally Competent Treatment | |
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Anticipating Patient Reactions to Further Tests | |
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Three Considerations Prior to Suggesting a Therapeutic Plan | |
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Negotiating Consent for Diagnostic and Surgical Procedures | |
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Three Health-Associated Latino Fears | |
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Treat: Developing a Culturally Competent Treatment Plan | |
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Treat in Practice | |
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Developing Patient Loyalty and the Effective Farewell | |
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What Is Patient Loyalty? | |
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A Caring Provider: The Patient's Perspective | |
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A Caring Provider: The Provider's Perspective | |
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The Effective Farewell Pyramid | |
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Bibliography | |