ISO 9000 Quality Systems Handbook Using the Standards As a Framework for Business Improvement

ISBN-10: 1856176843
ISBN-13: 9781856176842
Edition: 6th 2009 (Revised)
Authors: David Hoyle
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Description: Updated for the 2008 revision of the ISO 9001, this best-selling guide to the using the ISO 9000 family of standards as a framework for business improvement is an essential addition to your quality bookshelf. For newcomers to the field and those  More...

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Book details

List price: $48.99
Edition: 6th
Copyright year: 2009
Publisher: Taylor & Francis Group
Publication date: 6/26/2009
Binding: Paperback
Pages: 804
Size: 6.50" wide x 9.50" long x 1.50" tall
Weight: 3.124
Language: English

Updated for the 2008 revision of the ISO 9001, this best-selling guide to the using the ISO 9000 family of standards as a framework for business improvement is an essential addition to your quality bookshelf. For newcomers to the field and those needing a refresh on the fundamental principles, quality expert David Hoyle covers the crucial background, importance and implications of quality system management, enabling those seeking ISO 9001 accreditation to approach the process from a true business improvement perspective. Packed with insights into how the standard has been used, misused and misunderstood, ISO 9000 Quality Systems Handbook will help you to decide if ISO 9001 certification is right for your company and gently guide you through the terminology, requirements and implementation of practices to enhance performance. Matched to the structure of the standard, with clause numbers included for ease of reference, the book also includes summary checklists to ensure certification is achieved without delays caused by oversights, whether you are establishing a quality management system for the first time or upgrading your system to match new requirements. Clear tables and diagrams make light work of challenging concepts and downloadable template report forms, available from the book's companion website, take the pain out of compiling the necessary documentation. Don't waste time trying to achieve certification without this tried and trusted guide to improving your business-let David Hoyle lead you towards a better quality management system and see the difference it can make to your processes and profits! * Avoid the need for costly training and consultancy services with this authoritative, clear and unambiguous guidance on quality management from one of the world's foremost experts on the ISO 9000 family of standards * Achieve accreditation or update your certificate to meet the new ISO 9001:2008 standard with hard-won information from quality auditors and industry experts, and a brand new chapter on management system development that help to put the requirements into context * Features compelling case studies, clear diagrams and tables, questions as food for thought and a jargon-busting glossary, with useful links, downloadable template report forms and more available on the book's companion website

David Hoyle is an international management consultant with over 30 years' experience in quality management. He has held senior positions in quality management with British Aerospace and Ferranti International and worked with such companies as General Motors, the UK Civil Aviation Authority and Bell Atlantic on their quality improvement programmes. As well as delivering quality management and auditor training courses throughout the world, he has participated in various industry councils and committees, including the Institute of Quality Assurance.

Preface to the Sixth Edition
Before You Start
Putting ISO 9000 in Context
Defining and Characterizing Quality
The Importance and Role of Stakeholders
Anatomy of the Standards
A Practical Guide to Using these Standards
Key Messages from Part 1
Approaches to Achieving, Sustaining and Improving Quality
A Flawed Approach
A Systems Approach
A Process Approach
A Behavioural Approach
Key Messages from Part 2
Complying with ISO 9001 Section 4 Requirements on Quality Management System Development
Establishing a Quality Management System
Documenting a Quality Management System
Document Control
Key Messages from Part 3
Complying with ISO 9001 Section 5 Requirements on Management Responsibility
Management Commitment
Customer Focus
Quality Policy
Quality Objectives and Planning
Responsibility, Authority and Communication
Management Review
Key Messages from Part 4
Complying with ISO 9001 Section 6 Requirements on Resource Management
Determining and Providing Resources
Human Resources
Infrastructure (6.3)
Work Environment (6.4)
Key Messages from Part 5
Complying with ISO 9001 Section 7 Requirements on Product Realization
Planning Product Realization Processes
Customer-Related Processes
Design and Development
Purchasing
Production and Service Provision
Key Messages from Part 6
Complying with ISO 9001 Section 8 Requirements on Measurement, Analysis and Improvement
Monitoring, Measurement, Analysis and Improvement Processes
Customer Satisfaction
Internal Audit
Measurement and Monitoring of Products and Processes
Control of Monitoring and Measuring Equipment
Control of Nonconforming Product
Analysis of Data
Continual Improvement
Corrective Action
Preventive Action
Key Messages from Part 7
System Assessment Certification and Continuing Development
Self Assessment
System Certification
Beyond ISO 9001 Certification
Key Messages from Part 8
Appendices
Related Web Sites
Related Standards
Glossary
Index

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