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Employee Engagement Through Effective Performance Management A Practical Guide for Managers

ISBN-10: 1848728212
ISBN-13: 9781848728219
Edition: 2010
List price: $38.95
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Book details

List price: $38.95
Copyright year: 2010
Publisher: Routledge
Publication date: 11/18/2009
Binding: Paperback
Pages: 272
Size: 6.00" wide x 9.00" long x 0.75" tall
Weight: 0.792
Language: English

About the Authors
The Performance Management Process and Employee Engagement: An Introduction
The Performance Management Process
Managers' Attitudes About Performance Management
A Focus on Feedback
Overview of the Book
Understanding Performance Appraisal
Performance Appraisals
Formal Performance Appraisals
Approaches to Performance Appraisal Rating Systems
Rating Behaviors and Competencies
Avoiding Common Rating Errors
Preparing for the Appraisal Meeting
What You Would Typically Cover in the Meeting
Performance Appraisal and Compensation
Building a Climate of Trust
Trust: An Overview
Trust and Performance Management
Understanding the Drivers of Trust
Evaluating Your Current Climate, Addressing Areas of Need, and Actively Managing the Climate of Trust
Trust and Empowerment Climate Assessment Survey, Manager Version
Trust and Empowerment Climate Assessment Survey, Employee Version
Trust and Empowerment Climate Assessment Results Summary-Sample Report
Setting Meaningful and Effective Goals
Goal Setting
Why Are Goals Important?
A Goal-Setting Framework
Where Do Goals Come From?
Putting the Elements Together
Types of Goals
Goal-Setting Process
Driving Motivation to Achieve Goals
The Goal-Setting and Performance Evaluation Conundrum
Meeting the Feedback Challenge
Assessing Yourself
Why Give Feedback?
What to Consider When Giving Feedback
Tips for Giving Effective Feedback
What Is Constructive and Destructive Feedback?
Your Employees' Receptivity to Feedback
Being Good at Self-Monitoring
Being High or Low in Self-Esteem
And What About You?
Giving Feedback: A Case Study
Giving Performance Feedback: A Sample Discussion
Feedback for Reinforcement
How to Handle the More Difficult Conversations
Assessment for Measuring Self-Esteem
Recognizing Employee Performance
What Is Recognition?
What Do You Recognize?
How Do You Recognize Your Employees, and What Does It Cost?
How Do You Make Your Recognition Effective?
What Are Your Next Steps?
Recognition as a Reinforcer
Learning About 360-Degree Feedback
What Is 360-Degree Feedback?
The 360-Degree Feedback Process
How Is a 360-Degree Process Developed?
360-Degree Feedback Surveys Differ From Employee Opinion Surveys
The Value of Feedback From Different Perspectives
Participating in Designing the Survey
Frequency of Administering the Survey
Why Is 360-Degree Feedback So Popular?
Should Survey Feedback Results Be Used to Make Administrative Decisions About Managers?
What Is the Rationale for Using 360-Degree Feedback Results for Making Administrative Decisions?
Typical Reactions When Introducing 360-Degree Feedback
The Need for Clear Communication
Questions Your Managers May Have About 360-Degree Feedback
Questions Employees May Have About 360-Degree Feedback
Ways Companies Administer the Survey
Just-in-Time, Do-It-Yourself 360-Degree Feedback
The Feedback Report
Ways Companies Tend to Deliver the Repott
Does 360-Degree Feedback Work?
Tracking Changes in Behavior Over Time
Sample Upward Feedback Survey and Repott
Interpreting the Sample Report
Coaching for Success
Defining Coaching
The Manager as Coach
Areas for Coaching
Power Coaching
The Coaching Process
The Pros and Cons of Professional Coaching
Objectives of Professional Coaching
What Happens During Coaching?
Meetings With a Professional Coach
Getting the Coaching Relationship Off to a Good Start
How Do You Help Your Employee-Get-a professional Coach?
Selecting the Right Coach
Effects of Coaching
When Is Coaching Likely to Succeed?
Common Obstacles to Effective Coaching
Keep in Mind the Benefits of Coaching
Coaching Is Not Therapy
Managing Employee and Team Learning and Development
Practical Advice for Helping Your Employees Engage in Self-Development
Characteristics of a Continuous Learner
Career Motivation
The Expansive Personality
Are Your Employees Truly Expansive?
Informal Learning
How to Create Opportunities for Informal Learning
Reflecting on Experience
Managing Your Team's Learning
Defining Team Learning
Facilitating Team Learning
Managing and Preventing Employee Burnout
What Is Burnout?
Identifying Burnout
Early Warning Signs of Burnout
Symptoms of Burnout
Taking Action to Reduce Burnout
Addressing Workload
Addressing Control
Addressing Recognition and Reward
Addressing Community
Addressing Fairness
Addressing Values
Preventing Burnout
Symptoms of Burnout Checklist
Strategies for Coping With and Preventing Burnout Checklist
Tactics for Addressing Personal-Centered Causes of Stress
Creating a More Engaging Work Environment
A Closing Look at Performance Management and Employee Engagement
Case Study
Some Final Words
Author Index
Subject Index

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