Robert M. Emerson is professor of sociology at the University of California, Los Angeles. He is associate editor of Journal of Contemporary Ethnography, Qualitative Sociology, and Ethnography. He is author of many books and articles and his studies focus on domestic violence, stalking and neighbor disputes and formal, institutional responses to troubles, mainly by criminal justice and mental health systems.Robert R. Carkhuff is president of Human Technology Inc. and chairman of Carkhuff Institute of Human Technology. He is the author of The Possibilities Leader , The Possibilities Mind , and Beyond Counseling and Therapy .