Creating Great Visitor Experiences A Guide for Museums, Parks, Zoos, Gardens, and Libraries

ISBN-10: 1598741691
ISBN-13: 9781598741698
Edition: 2007
Authors: Stephanie Weaver
List price: $39.95 Buy it from $4.24
30 day, 100% satisfaction guarantee

If an item you ordered from TextbookRush does not meet your expectations due to an error on our part, simply fill out a return request and then return it by mail within 30 days of ordering it for a full refund of item cost.

Learn more about our returns policy

Description: Museum and other non-profit professionals have begun to realize that the complete visitor experience is the key to repeat attendance, successful fundraising, and building audience loyalty. Taking lessons learned by successful experience-shapers in  More...

New Starting from $34.95
what's this?
Rush Rewards U
Members Receive:
coins
coins
You have reached 400 XP and carrot coins. That is the daily max!
You could win $10,000

Get an entry for every item you buy, rent, or sell.

Study Briefs

Limited time offer: Get the first one free! (?)

All the information you need in one place! Each Study Brief is a summary of one specific subject; facts, figures, and explanations to help you learn faster.

Add to cart
Study Briefs
Medical Terminology Online content $4.95 $1.99
Add to cart
Study Briefs
Medical Math Online content $4.95 $1.99
Add to cart
Study Briefs
Robert's Rules of Order Online content $4.95 $1.99

Customers also bought

Loading
Loading
Loading
Loading
Loading
Loading
Loading
Loading
Loading
Loading

Book details

List price: $39.95
Copyright year: 2007
Publisher: Routledge
Publication date: 6/15/2008
Binding: Paperback
Pages: 209
Size: 6.75" wide x 8.75" long x 0.50" tall
Weight: 1.012
Language: English

Museum and other non-profit professionals have begun to realize that the complete visitor experience is the key to repeat attendance, successful fundraising, and building audience loyalty. Taking lessons learned by successful experience-shapers in the for-profit world, Stephanie Weaver distills this knowledge for museums and other organizations which depend on visitor satisfaction for success. Is your institution welcoming? Are the bathrooms clean? Does the staff communicate well? Are there enough places to sit? These practical matters may mean more to creating a loyal following than any exhibit or program the institution develops. Weaver breaks the visitor experience down to 8 steps and provides practical guidance to museums and related institutions on how to create optimal visitor experiences for each of them. In a workshop-like format, she uses multiple examples, exercises, and resource links to walk the reader through the process.

the need for change
Competing in an experience-driven world
the bear on the bicycle: the customer experience defined 2 Your customers and your staff
What do they want?
Getting them to come back
What's in a name? Defining your brand
Putting people first
Your site Breaking it down:
8 steps to a better visitor experience
Invitation-Designing for your guests
Welcome-Dust off your first impression
Orientation-Lost in space
Comfort-From toilets to typefaces
Communication-Craft your words carefully
Sensation-Fun and the five senses
Common Sense-Using your head
Finale-Take a bow
How to use this book
Instructions & calendar outlines
Exercises and Resources

×
Free shipping on orders over $35*

*A minimum purchase of $35 is required. Shipping is provided via FedEx SmartPost® and FedEx Express Saver®. Average delivery time is 1 – 5 business days, but is not guaranteed in that timeframe. Also allow 1 - 2 days for processing. Free shipping is eligible only in the continental United States and excludes Hawaii, Alaska and Puerto Rico. FedEx service marks used by permission."Marketplace" orders are not eligible for free or discounted shipping.

Learn more about the TextbookRush Marketplace.

×