Assessing Organizational Communication Strategic Communication Audits

ISBN-10: 1593850107

ISBN-13: 9781593850104

Edition: 2004

List price: $49.00
eBook available
30 day, 100% satisfaction guarantee

If an item you ordered from TextbookRush does not meet your expectations due to an error on our part, simply fill out a return request and then return it by mail within 30 days of ordering it for a full refund of item cost.

Learn more about our returns policy

Description:

eBooks Starting from $49.00
Buy eBooks
what's this?
Rush Rewards U
Members Receive:
coins
coins
You have reached 400 XP and carrot coins. That is the daily max!
Study Briefs

Limited time offer: Get the first one free! (?)

All the information you need in one place! Each Study Brief is a summary of one specific subject; facts, figures, and explanations to help you learn faster.

Add to cart
Study Briefs
SQL Online content $4.95 $1.99
Add to cart
Study Briefs
MS Excel® 2010 Online content $4.95 $1.99
Add to cart
Study Briefs
MS Word® 2010 Online content $4.95 $1.99
Add to cart
Study Briefs
MS PowerPoint® 2010 Online content $4.95 $1.99
Customers also bought
Loading
Loading
Loading
Loading
Loading
Loading
Loading
Loading
Loading
Loading

Book details

List price: $49.00
Copyright year: 2004
Publisher: Guilford Publications
Publication date: 5/26/2004
Binding: Paperback
Pages: 292
Size: 7.00" wide x 9.50" long x 0.75" tall
Weight: 1.430
Language: English

Communication Audits as Organizational Development
Communication in the Work Organization
Nature of Communication Assessments
Characteristics of Communication Assessments
Management Rationale for Assessments
Contributions of the Auditing Process to the Auditor
Conclusion
Initiating and Planning an Assessment
Initiation
Planning
A Matter of Perspective
An Important Opportunity
Conclusion
Conducting Team Audits
Basic Considerations
Initiation Phase
Planning Phase
Data Collection Phase
Interpretation Phase
Final Report Phase
Special Instructions for Audit Classes
Conclusion
Choosing Focal Areas to Assess
Steps in Choosing Focal Areas
Conclusion
The Interview: The Most Basic Assessment Technology
Advantages of Interviews
Limitations of Interviews
Scheduling Two Rounds of Interviews
Interviewee Selection
Scheduling Time and Place
Conducting the Interviews
Recording Information Quickly and Systematically
Synthesizing the Response Data
Examples of Audit Conclusions
Conclusion
Diagnosis through Questionnaires
Designing a Questionnaire
Administering the Questionnaire
Analyzing the Questionnaire Data
Conclusion
The International Communication Association Survey
An Overview of the Survey
Analysis and Interpretation
Advantages of the ICA Survey
Vulnerabilities of the ICA Survey
Conclusion
Downs-Hazen Communication Satisfaction Questionnaire
Historical Development
Overview of the Questionnaire
Analysis
Instrument Evaluation
Research Trends
Conclusion
Critical Communication Experience Survey
Advantages of the Method
The Basic Form
Administering the Questionnaire
Analyzing the Data
Interpreting the Results
Conclusion
ECCO Analysis
Designing the ECCO Questionnaire
Administering the Questionnaire
Analyzing the Data
Drawing Conclusions
Advantages of ECCO Analysis
Limitations of ECCO Analysis
Conclusion
Diagnosing Communication Networks
Why Study Networks?
Ways of Describing Communication Links
Topical Networks
Conducting a Communication Network Study
Conclusion
Focus Group Interviews
History
Nature of the Focus Group Interview
Advantages of Focus Groups
Challenges of Focus Groups
Focus Group Protocols
Facilitating a Focus Group
Analyzing the Focus Data
Avoiding Common Analytic Problems
Preparing a Final Report
Conclusion
Final Analysis and Interpretation
Nature of Interpretation
Relation of Theory to Audits
Conclusion
The Final Report
Preparing the Report
Communicating the Report
Conclusion
References
Author Index
Subject Index
About the Authors
×
Free shipping on orders over $35*

*A minimum purchase of $35 is required. Shipping is provided via FedEx SmartPost® and FedEx Express Saver®. Average delivery time is 1 – 5 business days, but is not guaranteed in that timeframe. Also allow 1 - 2 days for processing. Free shipping is eligible only in the continental United States and excludes Hawaii, Alaska and Puerto Rico. FedEx service marks used by permission."Marketplace" orders are not eligible for free or discounted shipping.

Learn more about the TextbookRush Marketplace.

×