Satisfaction How Every Great Company Listens to the Voice of the Customer

Name: Satisfaction How Every Great Company Listens to the Voice of the Customer
Price: 2.73 USD
Availability: InStock
ISBN: 9781591841647

ISBN-10: 159184164X

ISBN-13: 9781591841647

Edition: 2007

Authors: Chris Denove, James Power, James Power

List price: $24.00

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The ultimate guide to customer satisfaction, from the people who understand it better than anyone For nearly forty years, J. D. Power and Associates has been synonymous with measuring customer satisfaction and helping businesses understand what customers really want. Now two of the companys senior executives, Chris Denove and James D. Power IV, unlock the vault on decades of closely guarded research dataand insights previously available only to the firms clients. This is the first book that really explains how great companies like Lexus, UPS, JetBlue, and Enterprise Rent-A-Car get it right, delivering consistently high customer satisfaction and translating it into profitable growth. It…

Book details

List price: $24.00
Copyright year: 2007
Publisher: Penguin Publishing Group
Publication date: 6/26/2007
Binding: Paperback
Pages: 288
Size: 5.50" wide x 8.42" long x 0.74" tall
Weight: 0.616
Language: English

Chris Denoveis a vice president at J. D. Power and Associates. James D. Power IVis an executive vice president at J. D. Power and Associates. J. D. Power and Associates, founded in 1968, is a global marketing information firm that conducts independent and unbiased surveys of customer satisfaction, product quality and buyer behavior for many different industries.