Bottom Line Determining and Communicating the Value of the Special Library

ISBN-10: 1591580048

ISBN-13: 9781591580041

Edition: 2002

List price: $48.00 Buy it from $3.00
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Description:

Facing budget and personnel cuts, special librarians increasingly need to justify the cost of library operations--often even the library's existence. Expert Joseph Matthews illustrates how to evaluate library services and successfully communicate the library's value to upper management. Describing how value is added and how it can best be measured, Matthews explains different types of evaluations (models, implications, and methods) and a variety of measures (input, process, and output). He shows how a cost-benefit analysis and a library balanced scorecard, along with effective communication, can position the library as a "value center" rather than a "cost center." A glossary, list of recommended reading, and an appendix (including a library benefits survey and a table of measures with respective definitions) make this the ultimate means of establishing the value of your library--an essential guide no special librarian should be without!
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Book details

List price: $48.00
Copyright year: 2002
Publisher: ABC-CLIO, LLC
Publication date: 11/30/2002
Binding: Paperback
Pages: 175
Size: 6.00" wide x 9.00" long x 0.50" tall
Weight: 0.792
Language: English

Acknowledgments
Introduction
How Libraries Add Value
Value
Adding Value
Ease of Use
Noise Reduction
Quality
Adaptability
Time Savings
Cost Savings
Summary
Notes
Evaluation
Evaluation Implications
Summary
Notes
Evaluation Techniques and Methods
Reasons for Evaluation
Methodologies
Qualitative versus Quantitative Measurements
Specific Methodologies
Evaluation Measures and Methods
Evaluating Specific Library Services
Collection Evaluation
Online Catalog Analysis Tools
Evaluation of Reference Services
Document Delivery Evaluation
Technical Services Evaluation
Facilities and Library Use
Performance Measures for Government Libraries
International Standard
Summary
Notes
Input Measures
Standards
Types of Input Measures
Summary
Notes
Process Measures
Activity Based Costing
Types of Costs
Personnel Costs
Cost Analysis
Benchmarking
Scope of Change
Summary
Notes
Output Measures
Satisfaction
Priority Setting
Service Quality
Summary
Notes
Approaches to Identifying Outcomes or Impacts
Establishing the Value of Information
Pricing
Strategic Approaches
Information Resources Management
Value Estimating
Cost-Benefit Analysis
Depreciation
Knowledge Value-Added Approach
Summary of Evaluation Techniques
Determining the Impact of a Library
Summary
Notes
Outcomes in Special Libraries
Accomplishments
Time Aspects
Cost Aspects
Sales to Third Parties
Summary
Notes
A Balanced Scorecard
The Balanced Scorecard: An Explanation
Financial Perspective
Client or Customer Perspective
Internal Process Perspective
Innovation and Learning Perspective
Intellectual Capital Valuation
Presentation of the Library's Balanced Scorecard
Concerns
Summary
Notes
Building a Library Balanced Scorecard
Mission Statement
Vision Statement
Strategic Aims
Critical Success Factors
Strategic Measures
Setting Goals
Initiatives
Action Plan
Traps to Avoid
Now What?
Summary
Notes
Communicating the Value of a Special Library
Communication
Focus on Benefits
Written Materials
Oral Presentations
Summary
Notes
Recommended Reading
Glossary
Input Measures
Sample PAPE Surveys
Library Benefits Survey
Index
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