Who Cares? Improving Public Schools Through Relationships and Customer Service

ISBN-10: 1587368005
ISBN-13: 9781587368004
Edition: N/A
List price: $15.95 Buy it from $4.94
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Description: "Who Cares?" is a call to arms for all proponents of public schools: administrators, teachers, support staff, and unions. It encourages schools to focus on the most important "R" of all-relationships. Many advocate the importance of relationships in  More...

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Book details

List price: $15.95
Publisher: Wheatmark
Binding: Paperback
Pages: 192
Size: 6.00" wide x 9.00" long x 0.44" tall
Weight: 0.880
Language: English

"Who Cares?" is a call to arms for all proponents of public schools: administrators, teachers, support staff, and unions. It encourages schools to focus on the most important "R" of all-relationships. Many advocate the importance of relationships in a school, but few articulate how to systematically address it. "Who Cares?" offers hope with real world customer service examples and practices that have been implemented in one public school district in the battle to win back students. Readers can expect to find a variety of tools and resources, including:. Customer service ideas for all staff members(secretaries, coaches, bus drivers, custodians, cooks). Home visits best practice checklist (K-12). 29 ways for teachers to WOW parents and administrators. 10 of the best customer service practices borrowed from the business world and applied to public educationAn intentional focus on customer service, relationships, and making connections will not only positively impact the culture of your school, but will also result in improved academic achievement.

Kelly E. Middleton is associate superintendent of Mason County Schools in Kentucky, a district focused on implementing customer service practices and developing relationships with students. He is co-author of the book, Who Cares? Improving Public Schools Through Relationships and Customer Service. In addition, he speaks and trains on customer service in public schools and school leadership. Kelly initiated a collaborative leadership program with Morehead State University to develop the Principal Excellence Program, where he served as coordinator and part-time instructor for a number of the administrative classes. He is also committed to working with pre-service teachers as liaison for Midway College. As a former high school teacher, coach and principal at all levels, he has worked to improve student achievement in schools and to improve the perception of public schools. Elizabeth A. Petitt is assistant superintendent of Mason County Schools with job responsibilities that encompass curriculum, instruction, and assessment. She has twenty-six years of experience in the public school setting, including K-8 teaching experiences, and K-12 district administrative experiences. Liz is co-author of the book, Who Cares? Improving Public Schools Through Relationships and Customer Service and has served on the editorial board of the Kentucky Reading Journal. She has also taught classes as a part-time instructor at Eastern Kentucky University, Indiana University, and Morehead State University.

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