Configuring Cisco Unified Communications Manager and Unity Connection A Step-by-Step Guide

ISBN-10: 1587142260
ISBN-13: 9781587142260
Edition: 2nd 2011
Authors: David Bateman
List price: $69.99
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Description: This is a guide to Cisco call processing and voice messaging configuration and administration.

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Book details

List price: $69.99
Edition: 2nd
Copyright year: 2011
Publisher: Cisco Press
Publication date: 5/9/2011
Binding: Paperback
Pages: 704
Size: 6.00" wide x 9.00" long x 1.50" tall
Weight: 2.486
Language: English

This is a guide to Cisco call processing and voice messaging configuration and administration.

Communications Manager Configuration
CUCM and Unity Connection Overview
Ensuring a Reliable Foundation
Infrastructure Overview
Inline Power
Voice VLANs
CDP Support
Voice Gateways
Creating a Reliable VoIP Infrastructure
Communications Manager Overview
Defining Communications Manager Components
Communications Manager Business Edition
Communications Manager Devices
Phones
Gateways Overview
Gatekeepers
Media Resources
Conference Bridge (CFB)
Transcoders
MoH
Annunciator
Understanding Communications Manager Deployment Models
Single-Site
Multisite WAN with Centralized Call Processing
Multisite WAN with Distributed Call Processing
Route Plan Overview
Typical Call Flow
Wildcards
Calling Privileges
Unified Messaging Overview
Software Architecture
Unity Software Architecture
Unity Connection Architecture
Following the Call Flow
Exploring Call Handlers
Defining Various Types of Users
Unity Connection Users
Unity Subscribers
User Parameters
Networking Overview
Unity Networking
Unity Connection Networking
Securing the Environment
Securing the Operating System
Communications Manager Security Issues
Unity Security Issues
Summary
Preparing CUCM for Deployment
Configuring Communications Manager for Maximum Performance
Activating Communications Manager Services
Configuring Communications Manager's Enterprise Settings
Removing DNS Dependencies
Defining Enterprise Parameters
General Parameters
Communications Manager Administrator Parameters
CCMUser Parameters
CDR Parameters
Localization Parameters
Multi-Level Precedence and Pre-Emption (MLPP) Parameters
Security Parameters
Prepare Cluster for Roll Back
Phone URL Parameters and Secured Phone URL Parameters
User Search Parameters
CCM Web Services Parameters
Trace Parameters
User Management Parameters
Service Manager TCP Ports Parameters
CRS Application Parameters
Cluster Domain Configuration
Denial-of-Service Protection
TLS Handshake Timer
Cisco Support Use
IPv6 Configuration Modes
Cisco Syslog Agent
CUCReports Parameters
Logical Partitioning Configuration
Preparing Communications Manager for Device Registration
Device Pools
Common Device Configuration
Creating Communications Manager Groups
Defining Date/Time Groups
Configuring Regions
Building Device Pools
Summary
Deploying Devices
Adding Clients
Defining Device Settings
Phone Button Templates
Softkey Template
Device Defaults
Adding Phones
Autoregistration
Manually Adding Phones
Add a Line to a Phone
Using BAT to Add Devices
Activating the BAT Service
BAT CSV and Template Overview
Creating a CSV File for BAT
Adding Phones Using BAT
Adding Phones Using TAPS
Adding Gateways
Adding H.323 Gateways
Device Information
Call Routing Information Inbound Calls
Call Routing Information Outbound Calls
Geolocation
Intercompany Media Engine
Incoming Calling/Called Party Settings
Adding MGCP Gateways
Adding IOS MCGP Gateways
Adding Non-IOS MGCP Gateways
Adding Intercluster Trunks
Device Information
Call Routing Information Inbound Calls
Call Routing Information Outbound Calls
Remote Cisco Communications Manager Information
UUIE Configuration
Geolocation Configuration
Summary
Implementing a Route Plan
Understanding Call Flow
Understanding Route Groups and Route Lists
Creating Route Groups
Creating a Route List
Understanding Route Patterns
Creating Basic Route Patterns
Using Pattern Wildcards to Create a Basic Dial Plan
Advanced Route Plan Components and Behavior
Creating Route Filters
Creating Translation Patterns
Creating CTI Route Points
Adding a Line to a CTI Route Point
Directory Number Information
Directory Number Settings
AAR Settings
Call Forward and Pickup Settings
Park Monitoring
MLPP Alternate Party Settings
Line Settings for All Devices
Line Settings for This Device
Multiple Call / Call-Waiting Settings
Forwarded Call Information Display
Summary
Configuring Class of Service and Call Admission Control
Rights and Restrictions
Understanding Call Search Spaces and Partitions
Creating Calling Search Spaces and Partitions
Applying Calling Search Spaces and Partitions
Assigning a CSS to a Phone
Assigning a CSS to a Line
Assigning a CSS to a Gateway or Trunk
Assigning a Partition to a Line (Directory Number)
Assigning a Partition to a Pattern
Implementing Call Admission Control
Configuring CAC for a Distributed Deployment
Configuring a Gatekeeper
Configuring a Gatekeeper-Controlled Trunk
Call Routing Information Outbound Calls
Gatekeeper Information
Configuring CAC for a Centralized Deployment
Creating Locations
Assigning a Location to Devices
Special Services Configuration
Special Services Overview
Configuring Special Services Route Patterns
Summary
Configuring CUCM Features and Services
Configuring Features
Creating Call Pickup Groups
Add a Call Pickup Number
Assign a Call Pickup Group to a Line
Creating Meet-Me Patterns
Creating Call Park Numbers
Creating Directed Call Park Numbers
Creating Intercoms
Creating Intercom Partitions
Intercom Calling Search Spaces
Creating Intercom Numbers
Assigning an Intercom DN to a Phone
Creating Forced Authorization Codes
Create a Forced Authorization Code
Assign a Forced Authorization Code to a Route Pattern
Configuring Client Matter Codes
Create a Client Matter Code
Assign a Client Matter Code to a Route Pattern
Configuring Voice Ports and Profiles
Creating Users
Configuring Advanced Services
Implementing Advanced Features
Configuring IP Phone Services
Extension Mobility
Creating and Managing Media Resources
Configuring an MOH Server
Assign an MOH Audio Source to a Phone
Creating Conference Bridges
Configuring MTPs
Creating Transcoders
Configuring Annunciators
Media Resource Management
Assign a Media Resource Group List to a Phone
Assign a Media Resource Group List to a Device Pool
Configuring Remote Site Failover
SRST Overview
Configuring SRST
Creating an SRST Reference to a Device Pool
Assign an SRST Reference to a Device Pool
Configuring AAR
Creating an AAR Group
Assign an AAR Group to a Line
Summary
Messaging Configuration
Unity Predeployment Tasks
Accessing and Navigating Unity Administrator
Accessing and Navigating Unity Connection Administrator
Unity Integration Verification
Communications Manager Integration
Voicemail Port Configuration
Unity Telephony Integration Manager (Communications Manager)
SIP Integration
SIP Configuration
Unity Telephony Integration Manager (SIP)
PIMG/TIMG Integration
PIMG/TIMG Configuration
Unity Telephony Integration Manager (PIMG/TIMG)
Defining Unity System Configuration
Creating Schedules and Holidays
View and Change a Schedule
Add a Schedule
Define a Default Schedule
Add a Holiday
Modify or Delete a Holiday
Defining Configuration Settings
Settings
Software Versions
Recordings
Contacts
Phone Languages
GUI Languages
Message Security
Message Subjects
Configuring Authentication Settings
Configuring Ports
Configuring Unity System Access and Policies
Defining Account Polices
Configuring Class of Service
Adding a CoS
Modifying a CoS
Creating and Managing Unity Public Distribution Lists
Creating Public Distribution Lists
Managing PDL Members
Unity Connection Integration Verification
Communications Manager Integration
Defining Unity Connection System Configuration
Defining General Configuration
Defining Mailbox Quotas
Configuring Message Aging Policy
Creating Schedules and Holidays
View and Change a Schedule
Configuring Unity Connection System Access and Policies
Configuring Authentication Rules
Configuring Restriction Tables
Configuring CoS
Understanding Roles
Defining the Dial Plan
Summary
User/Subscriber Reference
Defining Various Types of Subscribers
Exchange
Networked Subscribers
Unity Connection Users
Creating Users
Exploring Templates
Creating Unity Subscriber Templates
Configuring Subscriber Template Profile Settings
Configuring Subscriber Template Account Settings
Configuring Subscriber Template Passwords Settings
Configuring Subscriber Template Conversation
Configuring Subscriber Template Call Transfer
Configuring Subscriber Template Greetings
Configuring Subscriber Template Caller Input
Configuring Subscriber Template Messages Settings
Configuring Subscriber Template Distribution Lists Settings
Configuring Subscriber Template Message Notification Settings
Configuring Subscriber Feature Settings
Creating New Unity Subscribers
Importing Unity Subscribers
Creating Unity Connection User Templates
Configuring User Template Basics Settings
Configuring Password Settings
Configuring Template Passwords
Configuring Roles
Configuring User Template Transfer Rules
Configuring User Template Messages Settings
Configuring User Template Message Actions
Configuring User Template Caller Input
Configuring User Template Mailbox Settings
Configuring User Template Phone Menu
Configuring User Template Playback Message Settings
Configuring User Template Send Message Settings
Configuring User Template Greetings
Configuring User Template Post-Greeting Recording
Configuring User Template Message Notification Settings
Creating New Unity Connection Users
Importing Unity Connection Users
Unity Connection Contacts
Creating Unity Connection Contact Templates
Creating Unity Connection Contacts
Managing Users
Managing User Access
Unlocking an Account
Resetting Passwords
Changing a Subscriber's Extension
Changing a Subscriber's CoS
Granting Access to Licensed Features (FaxMail, Text-to-Speech, CPCA)
Granting Additional System Access Rights
Managing Call Transfer and Greetings
Allowing Screening and Hold Options
Changing Maximum Greeting Length
Enabling and Disabling Greetings
Modifying Caller Input Options
Managing Message Access, Notification, and Indication
Allowing Subscribers to Send to Distribution Lists
Allowing Messages Deleted from the Phone to Be Saved in the Deleted Items Folder
Enabling Live Reply for a Subscriber
Creating Private Lists
Configuring Message Notification
Adding Alternate Extensions
Adding Alternate Names
Assigning External Service Accounts (Unity Connection Only)
Add SMTP Proxy Addresses (Unity Connection Only)
Changing Maximum Outside Caller Message Length
Adjusting Urgent Message Marking
Enable MWI on Another Extension
Adding and Removing Users from a Distribution List
Conversation Management Settings
Changing Menus from Full to Brief
Changing How a User Searches for Other Users
Changing What Message Count Is Played to a User
Changing the Order in Which Messages Are Played
Changing What Header Information Is Heard While Listening to Messages
Summary
Call Management
Understanding Call Flow
Call Flow Architecture
Call Handler Overview
Creating Basic Call-Routing Systems
Call Handlers
Creating and Configuring Unity Call Handlers
Configuring Unity Call Handlers
Profile Settings
Call Transfer Settings
Greetings Settings
Configuring Call Handler Caller Input Settings
Configuring Call Handler Messages Settings
Creating and Configuring Unity Connection Call Handlers
Configuring Unity Connection Call Handlers
Configuring Call Handler Basics Settings
Configuring Call Handler Transfer Rules
Configuring Call Handler Caller Input
Configuring Call Handler Greetings
Configuring Call Handler Post-Greeting Recording
Configuring Call Handler Messages Settings
Configuring Call Handler Owners
Directory Handlers
Configuring Unity Directory Handlers
Directory Handler Search Options Settings
Directory Handler Match List Options Settings
Directory Handler Caller Input Settings
Configuring Unity Connection Directory Handlers
Unity Connection Directory Handler Greeting
Configuring Auto-Attendant
Creating Advanced Call-Routing Systems
Using Interview Handlers
Creating and Configuring Interview Handlers in Unity
Creating and Configuring Interview Handlers in Unity Connection
Creating an Audio Text Application
Remotely Managing Call Handlers
Configuring Call Routing
Creating and Configuring a Call Routing Rule in Unity
Creating and Configuring a Call Routing Rule in Unity Connection
Managing Restriction Tables
Configuring Unity Restriction Tables
Configuring Unity Connection Restriction Tables
Summary
Implementing Unity Networking
Unity Networking Overview
Networking Components
Locations
Message Addressing
Network Subscribers
Voice Connector
Interoperability Gateway
Schema Extensions
Unity-to-Unity Networking Overview
Unity���to���Legacy Voicemail Networking Overview
Unity Networking Configuration
Defining Digital Networking
Unity to Non-Unity Networking Concepts
Defining AMIS Networking
Defining VPIM Networking
Defining Bridge Networking
Unity Connection Networking Overview
Networking Unity Connection to Unity Connection
Networking Unity Connection to Unity
Networking Unity Connection to Other Systems
Summary
Exploring Unity/Connection Tools
Using Unity Tools
Unity Web-Based Tools
Monitoring
Reports
Subscriber Reports
System Reports
Using Advanced Tools
Administration Tools
Audio Management Tools
Diagnostic Tools
Reporting Tools
Switch Integration Tools
Using Unity Connection Tools
Unity Connection Administration Tools
Task Management
Bulk Administration Tool
Custom Keypad Mapping
Migration Utilities
Grammar Statistics
SMTP Address Search
Show Dependencies
Unity Connection Reports
Phone Interface Failed Logon Report
Users Report
Message Traffic Report
Port Activity Report
Mailbox Store Report
Dial Plan Report
Dial Search Scope Report
User Phone Login and MWI Report
User Message Activity Report
Distribution Lists Report
User Lockout Report
Unused Voice Mail Accounts Report
Transfer Call Billing Report
Outcall Billing Detail Report
Outcall Billing Summary Report
Call Handler Traffic Report
System Configuration Report
SpeechView Activity Report By User
SpeechView Activity Summary Report
Summary
Leveraging the Power of Communications Manager and Unity
Maximizing CUCM and Unity/Connection
Advanced Communications Manager Features
Configuring Administrative Rights
Time-of-Day Routing
Creating a Time Period
Creating a Time Schedule
Assigning a Time Schedule to a Partition
Hunt List
Creating a Line Group
Creating a Hunt List
Creating Hunt Pilots
Advanced Unity/Unity Connection Features
Enabling Call Queuing
Configuring Destination Call Screening
Unique Solutions
Enhanced Vacation Schedules
Configuring Unity/Connection as a Meet-Me Conference Manager
Managing Multilocation Overlapping Extensions
Summary
Appendix Additional Reference Resources
TOC, 4/4/2011, 9781587142260

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