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| Introduction to Computer Repair | |
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| On the Motherboard | |
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| System Configuration | |
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| Disassembly/Reassembly | |
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| A+ Certification Exam Objectives | |
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| Disassembly Overview | |
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| Electrostatic Discharge (ESD) | |
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| EMI (Electromagnetic Interference) | |
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| Disassembly | |
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| Tools | |
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| Reassembly | |
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| Cables and Connectors | |
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| Hard Drives | |
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| Preventive Maintenance | |
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| Basic Electronics and Power | |
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| A+ Certification Exam Objectives | |
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| Basic Electronics Overview | |
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| Electronic Terms | |
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| Power Supply Overview | |
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| Power Supply Form Factors | |
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| Purposes of a Power Supply | |
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| Types of Power Supply Connectors | |
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| Power Supply Voltages | |
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| APM (Advanced Power Management) | |
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| Replacing or Upgrading a Power Supply | |
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| Power Supply Problems | |
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| Symptoms of Power Supply Problems | |
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| Adverse Power Conditions | |
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| Adverse Power Protection | |
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| Surge Protectors | |
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| Line Conditioners | |
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| Uninterruptible Power Supply (UPS) | |
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| Standby Power Supply (SPS) | |
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| Phone Line Isolator | |
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| Electrical Fires | |
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| Logical Troubleshooting | |
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| A+ Certification Exam Objectives | |
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| Troubleshooting Overview | |
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| Re-create the Problem | |
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| Hardware or Software | |
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| Divide and Conquer | |
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| Repair the Problem or Go Back to Test Another Theory | |
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| Test the Solution and Document | |
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| Provide Feedback to the User | |
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| Logical Troubleshooting Exercise | |
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| Memory | |
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| A+ Certification Exam Objectives | |
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| Memory Overview | |
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| Memory Physical Packaging | |
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| Memory Chip Capacity | |
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| Identifying Chip Capacity and Speed | |
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| Memory Chip Technologies | |
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| Memory Banks | |
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| Buying the Right 7Pin SIMM | |
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| Populating Pentium and Higher Motherboards | |
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| Buying the Right DIMM or RIMM | |
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| Memory Installation Rules | |
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| Start a Bank, Fill a Bank | |
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| Same Capacity Chips in a Bank | |
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| Same Access Speed | |
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| Same Chip Type | |
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| Higher Capacity Chips | |
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| Memory Type, Size, and Capacity | |
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| Laptop Memory | |
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| Flash Memory | |
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| Installing Memory Chips | |
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| Removing/Installing Memory Chips | |
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| Removing a Dip Chip | |
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| Removing a SIMM | |
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| Removing a DIMM/RIMM | |
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| Installing a DIP Chip | |
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| Installing a SIMM | |
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| Installing a DIMM/RIMM | |
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| Configuring the Computer | |
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| How Much Memory? | |
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| Memory and Software Considerations | |
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| DOS/Windows 3X and Memory | |
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| Conventional Memory | |
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| Upper Memory Area (Reserved Memory) | |
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| Expanded Memory | |
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| Extended Memory | |
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| Adding More Cache/RAM | |
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| Disk Cache | |
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| Windows 9X/NT/2000/XP Disk Caching | |
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| Monitoring Memory Usage Under Windows | |
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| Using a RAM Drive | |
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| DOS Applications Under Windows 9X | |
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| DOS Applications Under NTWorkstation/2000/XP | |
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| Troubleshooting Memory Problems | |
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| Floppy Drives | |
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| A+ Certification Exam Objectives | |
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| Floppy Drive Overview | |
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| Floppy Media | |
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| Floppy Drive Construction | |
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| Floppy Disk Geometry | |
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| Floppy Media Problems | |
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| Floppy Drive Configuration | |
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| Termination | |
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| Related Floppy Drive Issues | |
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| Floppy Drive Installation | |
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| Troubleshooting Floppy Drives | |
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| Laptop Floppy Drives | |
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| Floppy Developments | |
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| IDE and SCSI Devices | |
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| A+ Certification Exam Objectives | |
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| Hard Drive Overview | |
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| Hard Drive Geometry | |
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| Hard Drive Interfaces Overview | |
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| IDE (Integrated Drive Electronics) | |
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| SCSI (Small Computer System Interface) | |
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| Laptop Storage Devices | |
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| SCSI Software Standards | |
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| Drive Configuration Overview | |
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| IDE Device Configuration | |
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| Serial ATA (SATA) Installation | |
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| SCSI Configuration | |
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| SCSI ID Configuration | |
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| SCSI Termination | |
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| SCSI Cables | |
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| System Configuration for Hard Drives | |
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| BIOS Configurations for Hard Drives | |
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| Hard Drive Preparation Overview | |
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| Partitioning | |
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| How Drive Letters Are Assigned | |
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| Windows 2000/XP Logical Disk Management | |
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| Fault Tolerance | |
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| High-Level Format | |
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| Bootable Disks | |
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| Viruses | |
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| Logically Troubleshooting Newly Installed Devices | |
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| Logically Troubleshooting Previously Installed Devices | |
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| IDE Specific Errors | |
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| SCSI Specific Errors | |
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| AUTOEXECBAT and CONFIGSYS Errors | |
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| Preventive Maintenance for Hard Drives | |
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| Hard Drive Fragmentation | |
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| Disk Caching/Virtual Memory | |
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| Multimedia Devices | |
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| A+ Certification Exam Objectives | |
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| Multimedia Overview | |
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| CD Drive Overview | |
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| CD Drive Speeds | |
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| CD Drive Buffers/Cache | |
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| Theory of CD Drive Operation | |
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| Internal and External CD Drives | |
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| CD Disk Loading | |
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| CD-R and CD-RW | |
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| CD Standards | |
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| Magneto-Optical Drives | |
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| DVD-ROM | |
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| Decoders | |
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| Other DVD Technologies | |
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| DVD Standards | |
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| CD/DVD Drive Interfaces and Connections | |
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| Installing a DVD Drive and Hardware Decoder Adapter | |
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| Drive Upgrades | |
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| Preventive Maintenance for CD/DVD Drives and Disks | |
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| New Technologies | |
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| CD and DVD Drive Installation | |
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| CD and DVD Driver Installation | |
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| The MSCDEXEXE Program | |
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| Troubleshooting the MSCDEXEXE Installation | |
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| CD/DVD Drives (Windows 9x/NT/2000/XP) | |
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| Troubleshooting CD/DVD Drive Problems | |
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| Sound Cards | |
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| Sound Card Theory of Operation | |
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| Installing Sound Cards | |
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| Sound Cards Using Windows 9X/NT/2000/XP | |
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| Speakers | |
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| Troubleshooting Sound Problems | |
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| Troubleshooting Sound Problems (MS-DOS Mode) | |
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| Scanners | |
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| Digital Cameras | |
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| Serial Devices and Input Devices | |
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| A+ Certification Exam Objectives | |
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| Serial Devices Overview | |
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| Upgrading the UART Chip | |
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| How to Configure Serial Devices | |
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| More Serial Port Settings | |
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| Serial Cables | |
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| Serial Device Installation | |
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| Serial Device Troubleshooting | |
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| Modems Overview | |
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| Pros and Cons of Internal and External Modems | |
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| Modem Speeds and Standards | |
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| 56Kbps Modems | |
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| Fax Modems and Voice/Fax Modems | |
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| Cable Modems | |
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| Digital Modems and ISDN | |
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| xDSL Modems | |
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| Satellite Modems | |
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| Laptop Modems | |
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| Modem Preventive Maintenance | |
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| Troubleshooting Modems | |
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| Windows Modem Installation and Troubleshooting | |
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| The Mouse | |
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| Mouse Preventive Maintenance | |
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| Keyboards | |
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| Keyboard Preventive Maintenance | |
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| Keyboard Troubleshooting | |
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| Wireless Input Devices | |
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| Other Input Devices | |
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| Video | |
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| A+ Certification Exam Objectives | |
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| Video Overview | |
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| Types of Monitors | |
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| Monitor Terminology and Theory | |
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| LCD (Liquid Crystal Display) | |
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| Monitor Preventive Maintenance | |
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| Monitor Energy Efficiency | |
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| Screen Savers | |
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| Video Adapters | |
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| Video Memory | |
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| Installing a Video Adapter | |
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| Troubleshooting Video | |
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| Windows Video Problems | |
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| Printers | |
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| A+ Certification Exam Objectives | |
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| Printers Overview | |
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| Printer Ports | |
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| IEEE 284 Standard | |
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| Printer Switch Boxes | |
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| Networked Printers | |
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| Categories of Printers | |
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| Dot Matrix Printers | |
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| Ink Jet Printers | |
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| Laser Printers | |
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| Paper | |
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| Refilling Cartridges, Reinking Ribbons, and Recycling Cartridges | |
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| Print Drivers | |
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| Fonts | |
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| Printer Installation | |
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| Upgrading Printers | |
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| Printer Preventive Maintenance | |
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| Printers in the Windows Environment | |
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| Windows Printer Troubleshooting | |
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| General Printer Troubleshooting | |
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| Dot Matrix Printer Troubleshooting | |
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| Ink Jet Printer Troubleshooting | |
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| Laser Printer Troubleshooting | |
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| Introduction to DOS | |
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| Objectives | |
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| Key Terms | |
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| A+ Certification Exam Objectives | |
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| DOS Overview | |
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| DOS Commands | |
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| DOS File Structure | |
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| Basic DOS Commands | |
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| More DOS Commands | |
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| The AUTOEXECBAT File | |
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| The TYPE Command | |
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| The CONFIGSYS File | |
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| Creating AUTOEXECBAT, CONFIGSYS, or Batch Files | |
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| Common Windows Elements | |
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| A+ Certification Exam Objectives | |
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| Basic Windows Usage Overview | |
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| Managing Files and Folders | |
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| Attributes, Compression, and Encryption | |
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| Determining the Windows Version | |
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| Windows Registry | |
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| Editing the Windows Registry | |
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| Basic Windows Commands | |
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| Windows 98 | |
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| A+ Certification Exam Objectives | |
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| Windows 98 Overview | |
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| Pre-installation of Windows 98 | |
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| Viruses | |
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| Installation/Upgrade of Windows 98 | |
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| Troubleshooting the Windows 98 Installation | |
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| Dual-Booting Windows 98 and NT | |
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| Dual-Booting Windows 98 and 2000 Professional | |
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| Configuring Windows 98 Overview | |
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| Adding Plug and Play Devices | |
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| Adding Non-Plug and Play Devices | |
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| Adding a Printer | |
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| Removing Hardware Devices | |
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| Installing/Removing Software | |
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| Windows 98 Registry | |
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| Backing Up/Restoring the Windows 98 Registry | |
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| Overview of the Boot Process | |
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| IOSYS Settings | |
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| MSDOSSYS Settings | |
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| Troubleshooting the Boot Process | |
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| Command Prompt | |
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| Troubleshooting Application Problems | |
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| Shut Down Problems | |
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| MS-DOS Mode Troubleshooting | |
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| Power and Resource Management | |
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| Windows NT Workstation | |
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| A+ Certification Exam Objectives | |
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| Windows NTWorkstation Overview | |
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| Pre-Installation of NTWorkstation | |
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| Viruses | |
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| Installation/Upgrade of NTWorkstation | |
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| Troubleshooting the NTWorkstation Installation | |
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| Configuring Windows NTWorkstation Overview | |
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| Adding/Removing Hardware Components | |
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| Installing/Removing Software | |
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| Adding a Printer | |
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| Windows NT Registry | |
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| Backing Up/Restoring the NTWorkstation Registry | |
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| Creating an Emergency Repair Disk | |
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| Overview of the Boot Process | |
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| Troubleshooting the Boot Process | |
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| NT Command Prompt | |
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| Windows Scripting | |
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| Task Manager, Event Viewer, and NT Diagnostics | |
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| Troubleshooting a Service that Does not Start | |
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| Shut Down Problems | |
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| Monitoring System Performance | |
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| Windows 2000 Professional | |
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| A+ Certification Exam Objectives | |
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| Windows 2000 Professional Overview | |
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| Pre-installation of Windows 2000 Professional | |
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| Viruses | |
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| Installation/Upgrade of Windows 2000 Professional | |
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| Troubleshooting the 2000 Installation | |
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| Dual-Booting Windows 2000 Professional and NT | |
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| Configuring Windows 2000 Professional Overview | |
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| Adding Plug and Play Devices | |
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| Adding Non-Plug and Play Devices | |
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| Adding a Printer | |
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| Removing Hardware Devices | |
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| Installing/Removing Software | |
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| Windows 2000 Registry | |
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| Backing Up/Restoring the Windows 2000 Registry | |
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| Backing Up the System State | |
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| Restoring the System State After a Failure | |
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| Computer Management Console | |
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| Overview of The Boot Process | |
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| Troubleshooting the Boot Process | |
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| Creating an Emergency Repair Disk | |
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| Recovery Console | |
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| Restoring the Registry Through Recovery Console | |
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| Task manager, Dr Watson, and Event Viewer | |
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| Troubleshooting a Service that Does Not Start | |
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| Shut Down Problems | |
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| Monitoring System Performance | |
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| Windows XP Professional | |
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| A+ Certification Exam Objectives | |
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| Windows XP Professional Overview | |
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| Windows XP Basics | |
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| Pre-installation of Windows XP | |
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| Viruses | |
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| Installation/Upgrade of Windows XP | |
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| Corporate Windows XP Deployment | |
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| Troubleshooting the XP Installation | |
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| Dual-Booting Windows XP | |
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| Backing Up/Restoring the Windows XP Registry | |
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| Backing Up the System State | |
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| Restoring the System State After a Failure | |
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| Using REGEDIT in Windows XP | |
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| Windows XP System State Backup | |
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| Configuring Windows XP Overview | |
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| Windows XP Mouse, Keyboard, Accessibility, and Sound Options | |
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| Configuring Windows XP | |
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| Adding Plug and Play Devices | |
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| Adding Non-Plug and Play Devices | |
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| Adding a Printer | |
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| Removing Hardware Devices | |
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| Installing/Removing Software | |
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| Installing Administrative Tools in Windows XP | |
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| Installing and Removing Windows XP Components | |
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| Microsoft Management Console | |
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| Working with Microsoft Management Console | |
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| Permissions | |
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| Overview of the Boot Process | |
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| Troubleshooting the Boot Process | |
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| Task Manager, Dr Watson, and Event Viewer | |
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| Troubleshooting a Service that Does Not Start | |
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| Shut Down Problems | |
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| Monitoring System Performance | |
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| Introduction to Networking | |
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| A+ Certification Exam Objectives | |
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| Networking Overview | |
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| Types of Local Area Networks | |
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| Network Topologies | |
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| Network Cabling | |
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| Access Methods | |
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| Ethernet Issues and Concepts | |
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| Network Standards | |
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| OSI Model | |
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| Network Protocols | |
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| Network Addressing | |
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| Configuring Networking | |
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| Network Troubleshooting | |
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| Configuring a Networked Printer | |
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| Network Printer Troubleshooting | |
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| Dial-Up Networking | |
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| Internet Software | |
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| Internet Security | |
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| Network Terminology | |
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| Wireless Networks Overview | |
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| Wireless Network Types | |
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| Antenna Basics | |
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| Wireless Network Standards | |
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| Wireless Network Security Overview | |
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| Authentication and WEP | |
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| Default Settings | |
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| Wireless Security Conclusion | |
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| Wireless Network Card Installation and Configuration | |
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| Access Point Installation | |
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| Wireless Network Troubleshooting | |