Beating the System Using Creativity to Outsmart Bureaucracies

ISBN-10: 1576753301
ISBN-13: 9781576753309
Edition: 2005
List price: $14.95 Buy it from $3.00
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Description: When was the last time anyone interacted with an organization, a business, a government agency, a school, or a hospital and got a direct and accurate answer to a question or received a desired service without having to weave through a maze of  More...

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Book details

List price: $14.95
Copyright year: 2005
Publisher: Berrett-Koehler Publishers, Incorporated
Publication date: 5/1/2005
Binding: Paperback
Size: 5.50" wide x 8.25" long x 0.75" tall
Weight: 0.484
Language: English

When was the last time anyone interacted with an organization, a business, a government agency, a school, or a hospital and got a direct and accurate answer to a question or received a desired service without having to weave through a maze of frustrating and infuriating hand-offs? How often do people attempt to speak to a human in these organizations, but the system wouldn't allow it? Beating the System is for anyone who has faced the bureaucratic blank wall. The authors explain how systems are designed, how they function (and, particularly, malfunction), where their weaknesses are, and the incentives that drive them - as well as how to be creative in beating a system. Entertaining and informative stories illustrate how each creative strategy is used, and the authors offer suggestions for how organizations themselves can avoid frustrating those they serve and employ.

Preface
Introduction
What You Need to Know to Beat Systems
Why Systems Need to Be Beaten: Necessity mothers inversion
Understanding Systems: Knowledge without understanding is a misguided missile
The Nature of Creativity: Those in boxes can't think out of them
System Beaters: Their Stories
Denying Assumptions: Say it isn't so
Turnabout Is Fair Play: Do unto the system as it would do unto you
Divide and Conquer: When the right hand doesn't know what the left hand is doing
Threaten the System: Squeeze, but sometimes please
Sidestep Constraints: Dazzle them with your footwork
When All Else Fails, Revolt: You have nothing to lose but your frustration
System Beating in a Nutshell and Making Systems Unbeatable
Rules of Thumb for System Beaters: The gist of it
Making Systems Unbeatable: An ounce of prevention...
Stories by System Category
Sources
Index
Acknowledgments
An Invitation to System Beaters
About the Authors

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