Trust and Betrayal in the Workplace Building Effective Relationships in Your Organization

ISBN-10: 1576750701
ISBN-13: 9781576750704
Edition: 2nd 1999
List price: $27.95
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Description: This text tells the reader everything about trust, the power unleashed when it exists, the problems created when it doesn't and the pain suffered when it is betrayed. It shows how to build an environment that supports trust within organizations.

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Book details

List price: $27.95
Edition: 2nd
Copyright year: 1999
Publisher: Berrett-Koehler Publishers, Incorporated
Publication date: 1/1/1999
Binding: Hardcover
Pages: 173
Size: 6.50" wide x 9.75" long x 0.75" tall
Weight: 0.990
Language: English

This text tells the reader everything about trust, the power unleashed when it exists, the problems created when it doesn't and the pain suffered when it is betrayed. It shows how to build an environment that supports trust within organizations.

Preface
Acknowledgments
Understanding Trust and Betrayal
The Need for Trust
The Pain of Betrayal
Why Leaders Need to Deal with Betrayal
The Payoff of Building Trust
Understanding Trust and Betrayal
Understanding Our Capacity for Trust
The Nature of Our Capacity for Trust
Trusting Ourselves
Trusting Others
Impact on Our Perceptions
Impact on Our Beliefs
How Our Capacity for Trust Develops
The Four Capacity for Trust Scales
The Nature of the Four Capacity for Trust Scales
What You Can Do
Understanding Betrayal
A Definition of Betrayal
The Nature of Betrayal
The High Cost of Betrayal in the Workplace
The Effect of Betrayal on Our Capacity for Trust
Major Betrayal: Trusting Others
Major Betrayal: Trusting Ourselves
Minor Betrayal: Trusting Others
How We Betray Ourselves and Others
Dealing with Betrayal
How We Deal with Betrayal
The Seven Steps for Healing from Betrayal
Transactional Trust
Contractual Trust
A Definition of Contractual Trust
The Nature of Contractual Trust
Behaviors That Foster Contractual Trust
Communication Trust
A Definition of Communication Trust
The Nature of Communication Trust
Behaviors That Foster Communication Trust
How Communication Trust Builds Relationships
Competence Trust
A Definition of Competence Trust
The Nature of Competence Trust
Behaviors That Foster Competence Trust
A Comparison of Disappointment and Betrayal
Rebuilding Trust in Teams
The Importance of Trust to Team Effectiveness
Contractual Trust in Teams
Communication Trust in Teams
Competence Trust in Teams
Rebuilding Trust in Organizations
The Impact of Change on People
When People See Change as Loss
Dealing with the Emotional Side of Change
Helping People Heal from Betrayal
Transformative Trust
Transformative Trust
A Definition of Transformative Trust
The Nature of Transformative Trust
The Four Core Characteristics of Transformative Trust
Conclusion
References
Index
About the Authors
Resources

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