Communication Skills for Surviving Conflicts at Work

Name: Communication Skills for Surviving Conflicts at Work
Availability: OutOfStock
ISBN: 9781572730571

ISBN-10: 1572730579

ISBN-13: 9781572730571

Edition: N/A

Authors: Anderson, Myrna Foster-Kuehn, Bruce C. McKinney

List price: $22.95

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Description:

Explaining communication skills that increase the likelihood of productive outcomes, this text shows how to make informed choices about what is under our control during conflict episodes - our own responses. Specifically, the book explains how to manage immediate responses to unexpected conflicts; deal with conflicts involving co-workers in work teams; manage change when one is in-charge; decide when to use third parties to resolve conflicts; and understand cultural differences during conflict episodes.

Book details

List price: $22.95
Publisher: Hampton Press, Incorporated
Publication date: 1/31/1996
Binding: Paperback
Pages: 208
Size: 6.00" wide x 9.25" long x 0.50" tall
Weight: 0.484
Language: English

Putting Conflict in Perspective	p. 1
Managing Your Immediate Responses to Conflict	p. 21
Dealing with Conflict in Work Teams	p. 47
Managing Change When You Are "In Charge"	p. 77
Negotiating Agreements	p. 101
Using Third Parties to Resolve Conflicts	p. 127
Managing Cultural Differences	p. 145
Finetuning Your Conflict-Management Strategies	p. 171
Author Index	p. 179
Subject Index	p. 183
Table of Contents provided by Blackwell. All Rights Reserved.