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Communication Skills for Surviving Conflicts at Work

ISBN-10: 1572730579
ISBN-13: 9781572730571
Edition: N/A
List price: $22.95
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Description: Explaining communication skills that increase the likelihood of productive outcomes, this text shows how to make informed choices about what is under our control during conflict episodes - our own responses. Specifically, the book explains how to  More...

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Book details

List price: $22.95
Publisher: Hampton Press, Incorporated
Binding: Paperback
Pages: 208
Size: 6.00" wide x 9.25" long x 0.50" tall
Weight: 0.484
Language: English

Explaining communication skills that increase the likelihood of productive outcomes, this text shows how to make informed choices about what is under our control during conflict episodes - our own responses. Specifically, the book explains how to manage immediate responses to unexpected conflicts; deal with conflicts involving co-workers in work teams; manage change when one is in-charge; decide when to use third parties to resolve conflicts; and understand cultural differences during conflict episodes.

Putting Conflict in Perspectivep. 1
Managing Your Immediate Responses to Conflictp. 21
Dealing with Conflict in Work Teamsp. 47
Managing Change When You Are "In Charge"p. 77
Negotiating Agreementsp. 101
Using Third Parties to Resolve Conflictsp. 127
Managing Cultural Differencesp. 145
Finetuning Your Conflict-Management Strategiesp. 171
Author Indexp. 179
Subject Indexp. 183
Table of Contents provided by Blackwell. All Rights Reserved.

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