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Needs Assessment for Organizational Success

ISBN-10: 1562868144
ISBN-13: 9781562868147
Edition: 2013
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Book details

Copyright year: 2013
Publisher: American Society for Training & Development
Publication date: 3/16/2013
Binding: Paperback
Pages: 200
Size: 7.00" wide x 10.00" long x 0.50" tall
Weight: 1.056
Language: English

Roger Kaufman is Professor Emeritus, Florida State University, and Director of Roger Kaufman & Associates. He is also Distinguished Research Professor at the Sonora Institute of Technology. His PhD is in communications from New York University. He consults with public and private organizations in the United States, Canada, Australia, New Zealand,nbsp;nbsp; Latin America, and Europe. He is a Certified Performance Technologist and a Diplomate in School Psychology and a Fellow in Educational Psychology of the American Psychological Association. He has been recognized by the ASTD for Distinguished Contribution to Workplace Learning and Performance. Dr. Kaufman has published 39 books and more than 256 articles on strategic planning, performance improvement, quality management and continuous improvement, needs assessment, management, and evaluation.

Preface
Acknowledgments
Needs Assessment and Performance Improvement
Finding Your Way
Introduction: Setting the Right Destination
Ends vs. Means
What Is a Need?
What Is a Needs Assessment?
Needs Are Not Wants, and Means Are Not Ends
Needs Assessment vs. Needs (or Performance) Analysis
Training Needs Assessment Caveat
Needs Assessment and Evaluation--Related but Different
Stakeholder Participation and Buy-In
Basic Tools for a Useful Assessment
The Organizational Elements Model (OEM)
Why the OEM Is Important to Organizations
OEM and Levels of Needs Assessment
Performing a Mega-Level Needs Assessment
Why Conduct a Mega-Level Needs Assessment
When to Use Mega-Level Needs Assessment
Process for Conducting
Challenges of Conducting a Mega-Level Needs Assessment
Performing a Macro-Level Needs Assessment
Why Conduct a Macro-Level Needs Assessment
When to Use a Macro-Level Needs Assessment
Process for Conducting
Challenges of Conducting a Macro-Level Needs Assessment
Performing a Micro-Level Needs Assessment
What Is a Micro-Level Needs Assessment?
When to Use a Micro-Level Needs Assessment
Process for Conducting
Challenges of Conducting a Micro-Level Needs Assessment
Performing a Quasi Needs Assessment
What Is a Quasi Needs Assessment?
Instructional, Learner, and Context Analysis
When to Use a Quasi Needs Assessment
Process for Conducting
Challenges of Conducting a Quasi Needs Assessment
Linking Analysis and Solutions to Make Recommendations
Framework for Selecting Solutions: Six-Step Problem-Solving Model
Analysis Defined
SWOT Analysis
Cost-Consequences Analysis (CCA)
Causal Analysis
Methods-Means Analysis and Solution Selection
Implementation, Monitoring, Evaluation, and Improvement
Linking Needs Assessment to Evaluation
Evaluation: Definition and Purpose
Linking Needs Assessment and Evaluation
Performance Dashboards: Monitoring Performance Gaps
Managing and Improving Through Measurement
Performance Dashboards
Issues With Performance Dashboards
When to Apply
Avoiding Pitfalls of Dashboards
Performance Dashboard: A Guide
Vital Dashboard Factors
Gap Assessment Tools
Assessment Instruments
Questionnaires
Suggested Data Analysis Approaches
Displaying Response Data
Interpretation and Required Action
Tool Kit
References
Glossary of Terms
About the Authors

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