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Preface | |
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Acknowledgments | |
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Needs Assessment and Performance Improvement | |
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Finding Your Way | |
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Introduction: Setting the Right Destination | |
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Ends vs. Means | |
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What Is a Need? | |
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What Is a Needs Assessment? | |
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Needs Are Not Wants, and Means Are Not Ends | |
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Needs Assessment vs. Needs (or Performance) Analysis | |
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Training Needs Assessment Caveat | |
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Needs Assessment and Evaluation--Related but Different | |
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Stakeholder Participation and Buy-In | |
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Basic Tools for a Useful Assessment | |
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The Organizational Elements Model (OEM) | |
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Why the OEM Is Important to Organizations | |
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OEM and Levels of Needs Assessment | |
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Performing a Mega-Level Needs Assessment | |
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Why Conduct a Mega-Level Needs Assessment | |
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When to Use Mega-Level Needs Assessment | |
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Process for Conducting | |
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Challenges of Conducting a Mega-Level Needs Assessment | |
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Performing a Macro-Level Needs Assessment | |
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Why Conduct a Macro-Level Needs Assessment | |
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When to Use a Macro-Level Needs Assessment | |
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Process for Conducting | |
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Challenges of Conducting a Macro-Level Needs Assessment | |
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Performing a Micro-Level Needs Assessment | |
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What Is a Micro-Level Needs Assessment? | |
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When to Use a Micro-Level Needs Assessment | |
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Process for Conducting | |
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Challenges of Conducting a Micro-Level Needs Assessment | |
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Performing a Quasi Needs Assessment | |
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What Is a Quasi Needs Assessment? | |
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Instructional, Learner, and Context Analysis | |
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When to Use a Quasi Needs Assessment | |
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Process for Conducting | |
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Challenges of Conducting a Quasi Needs Assessment | |
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Linking Analysis and Solutions to Make Recommendations | |
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Framework for Selecting Solutions: Six-Step Problem-Solving Model | |
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Analysis Defined | |
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SWOT Analysis | |
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Cost-Consequences Analysis (CCA) | |
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Causal Analysis | |
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Methods-Means Analysis and Solution Selection | |
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Implementation, Monitoring, Evaluation, and Improvement | |
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Linking Needs Assessment to Evaluation | |
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Evaluation: Definition and Purpose | |
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Linking Needs Assessment and Evaluation | |
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Performance Dashboards: Monitoring Performance Gaps | |
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Managing and Improving Through Measurement | |
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Performance Dashboards | |
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Issues With Performance Dashboards | |
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When to Apply | |
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Avoiding Pitfalls of Dashboards | |
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Performance Dashboard: A Guide | |
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Vital Dashboard Factors | |
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Gap Assessment Tools | |
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Assessment Instruments | |
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Questionnaires | |
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Suggested Data Analysis Approaches | |
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Displaying Response Data | |
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Interpretation and Required Action | |
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Tool Kit | |
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References | |
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Glossary of Terms | |
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About the Authors | |