Administration and Management in Criminal Justice A Service Quality Approach

ISBN-10: 1483350703
ISBN-13: 9781483350707
Edition: 2nd 2015
List price: $119.00 Buy it from $88.30
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Description: This book looks at management within this dynamic environment and discusses theories and concepts that promote managing an open, responsive system.  The authors interweave criminal justice examples into management approaches using the service  More...

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Book details

List price: $119.00
Edition: 2nd
Copyright year: 2015
Publisher: SAGE Publications, Incorporated
Publication date: 6/27/2014
Binding: Paperback
Pages: 560
Size: 7.37" wide x 9.13" long x 1.00" tall
Weight: 2.068

This book looks at management within this dynamic environment and discusses theories and concepts that promote managing an open, responsive system.  The authors interweave criminal justice examples into management approaches using the service quality lens. This approach demonstrates that by understanding and designing customer wants and needs in the service delivery there will be significant improvements in criminal justice effectiveness. This second edition retains the features that have made Administration and Management in Criminal Justice: A Service Quality Approach successful while adding additional research and information on issues in managing and administrating agencies in criminal justice.  Additionally, the court cases that effect policy, procedure, ethics, and liability in criminal justice agencies have been updated. All chapters include updated career highlight boxes to encourage students to think about the variety of careers in criminal justice.  Each chapter ends with a case study, which has been updated in many chapters, and chapter review questions that reflect new or continuing concerns faced by criminal justice managers.  All chapters include "In the News" boxes derived from current news and events in criminal justice administration and tables and graphs that relate the material to theory and research. 

Jennifer M. Allen is a professor and department head of criminal justice atnbsp;the University of North Georgia. She holds a Master of Science degree in administrationnbsp;and a doctorate in sociology. Prior to entering academia in 2008, she worked withnbsp;delinquent juveniles and those victimized by abuse and neglect. Dr. Allen has publishednbsp;in the areas of restorative justice, juvenile delinquency and justice, youth programming,nbsp;and policing administration and ethics. She teaches courses in juvenilenbsp;justice, criminology, research methods, administration of criminal justice, family violence,nbsp;corrections, and introduction to criminal justice at the graduate and undergraduatenbsp;levels. She is also a coauthor of Juvenile Justice: A Guide to Theory, Policy, andnbsp;Practice (Sage, 2014, 8th ed.), with Steven Cox, Robert Hanser, and John Conrad.

Rajeev Sawhney is a professor at Western Illinois University (WIU) in the Departmentnbsp;of Management and Marketing. He holds a master's in economics, an MBA, and anbsp;doctorate in operations and supply chain management. Since 1999, Dr. Sawhney hasnbsp;been teaching at WIU in the areas of service operations management, quality management,nbsp;strategic management, and supply chain management. During this period,nbsp;he has been inducted multiple times into Who's Who in the World, Who's Who Amongnbsp;America's Teachers, Who's Who in Science and Engineering, and Who's Who in Highernbsp;Business Education . Dr. Sawhney has published several articles, a few of which havenbsp;appeared in the Journal of Operations Management, the leading journal in the operationsnbsp;management discipline. He has also collaborated with Dr. Michiel R. Leendersnbsp;in designing the Business Condition Index for the Purchasing Managers Associationnbsp;of Canada, which is now published monthly by leading Canadian newspapers.nbsp;Dr. Sawhney serves as a consultant/researcher to Fortune 500 companies and nonprofitnbsp;organizations. During this tenure, he has traveled extensively within and outsidenbsp;the United States, to Mexico, Canada, Asia, and Europe, to conduct workshops.nbsp;Before moving to academics, Dr. Sawhney was a director with the Industry Ministrynbsp;in India.

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