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Administration and Management in Criminal Justice A Service Quality Approach

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ISBN-10: 1483350703

ISBN-13: 9781483350707

Edition: 2nd 2015

Authors: Jennifer M. Allen, Rajeev Sawhney

List price: $126.00
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Description:

This book looks at management within this dynamic environment and discusses theories and concepts that promote managing an open, responsive system.  The authors interweave criminal justice examples into management approaches using the service quality lens. This approach demonstrates that by understanding and designing customer wants and needs in the service delivery there will be significant improvements in criminal justice effectiveness. This second edition retains the features that have made Administration and Management in Criminal Justice: A Service Quality Approach successful while adding additional research and information on issues in managing and administrating agencies in criminal…    
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Book details

List price: $126.00
Edition: 2nd
Copyright year: 2015
Publisher: SAGE Publications, Incorporated
Publication date: 6/27/2014
Binding: Paperback
Pages: 560
Size: 7.36" wide x 9.09" long x 1.00" tall
Weight: 1.848
Language: English

Jennifer M. Allen is a professor and department head of criminal justice atnbsp;the University of North Georgia. She holds a Master of Science degree in administrationnbsp;and a doctorate in sociology. Prior to entering academia in 2008, she worked withnbsp;delinquent juveniles and those victimized by abuse and neglect. Dr. Allen has publishednbsp;in the areas of restorative justice, juvenile delinquency and justice, youth programming,nbsp;and policing administration and ethics. She teaches courses in juvenilenbsp;justice, criminology, research methods, administration of criminal justice, family violence,nbsp;corrections, and introduction to criminal justice at the graduate and…    

Rajeev Sawhney is a professor at Western Illinois University (WIU) in the Departmentnbsp;of Management and Marketing. He holds a master's in economics, an MBA, and anbsp;doctorate in operations and supply chain management. Since 1999, Dr. Sawhney hasnbsp;been teaching at WIU in the areas of service operations management, quality management,nbsp;strategic management, and supply chain management. During this period,nbsp;he has been inducted multiple times into Who's Who in the World, Who's Who Amongnbsp;America's Teachers, Who's Who in Science and Engineering, and Who's Who in Highernbsp;Business Education . Dr. Sawhney has published several articles, a few of which havenbsp;appeared in the…