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| Virginia Mason, Lean, and Innovation | |
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| A Leader in Lean Thinking in Healthcare | |
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| Lean Thinking Basics | |
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| Creativity and Innovation Basics | |
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| Virginia Mason's Chair of Innovation | |
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| The Marriage of Lean and Innovation at Virginia Mason Medical Center | |
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| Strategy as Innovation, Strategy for Innovation | |
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| The Challenge of Innovation in Healthcare | |
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| Seat-of-the-Pants versus Deliberately Planned Innovation | |
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| Are You Guys Kidding Me? The Patient at the Top of a Pyramid! | |
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| Four Strategic Pillars Support Pursuit of the Perfect Patient Experience | |
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| Looking Outside for Insight: The Birth of the Virginia Mason Production System | |
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| Gaining outside Insight on Innovation | |
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| Evolution of the Strategic Innovation Plan | |
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| Listening to the Voice of the Future | |
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| Stimulating Breakthrough Innovation | |
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| The Board's Role in Strategy and Innovation: You Have to Be on the Team | |
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| Transforming Healthcare: What Others Can Learn from Virginia Mason's Innovation Strategy | |
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| Leaders in Other Healthcare Organizations Should | |
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| Integrating Innovation and Lean in Practice | |
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| Debunking the Myth | |
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| Integrating Lean and Innovation: Natural Overlaps in Tools and Methods | |
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| The Marriage of Lean and Innovation: A Careful Courtship | |
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| Innovation and Lean in Hospital Design | |
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| Innovating in Primary Care | |
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| Busting Assumptions about the Management of Medically Complex Surgical Patients | |
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| Redesigning Surveillance of Healthcare-Acquired Infections | |
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| Embedding Innovation Tools into the Structure of Lean Workshops | |
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| Transforming Healthcare: What Others Can Learn from Virginia Mason's Integration of Lean and Innovation Tools | |
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| Leaders in Other Healthcare Organizations Should | |
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| Learning to Be Innovative | |
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| Learning and Unlearning | |
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| Key Concepts: Pedagogy, Andragogy, and Reflective Practice | |
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| Creating a Learning Organization: There Are No Shortcuts | |
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| A Quick Word about Leaders and Leadership | |
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| Virginia Mason's Systematic Approach to Skills Development for Leaders | |
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| Structural Practices that Support Innovative Thinking in Leaders | |
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| Evolution of Training and Development for Innovation | |
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| Virginia Mason's Innovation Competencies | |
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| Transforming Healthcare: What Others Can Learn from Virginia Mason's Innovation Leadership Knowledge and Capability Efforts | |
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| Leaders in Other Healthcare Organizations Should | |
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| Supportive Culture for Innovation | |
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| Dimensions of Culture that Support Innovation | |
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| Innovation Culture Does Not Exist in a Vacuum | |
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| Examples of the Seven Dimensions of Culture at Virginia Mason | |
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| Describing Organizational Culture for Innovation: Portal Charts | |
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| Assessing Organizational Culture for Innovation | |
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| Virginia Mason's Assessment of the Dimensions of Culture that Support Innovation | |
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| Innovation Culture Kaizen | |
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| Transforming Healthcare: What Others Can Learn from Virginia Mason's Innovation Culture Efforts | |
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| Leaders in Other Healthcare Organizations Should | |
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| Supportive Infrastructure for Innovation | |
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| Examples of Innovation Infrastructures in Leading Healthcare Institutions | |
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| Infrastructure Evolves in Context | |
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| The Kaizen Promotion Office (KPO): Supporting the Implementation of the Virginia Mason Production System | |
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| Innovation Leadership Team (ILT): Providing Board and Executive Level Guidance for Innovation | |
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| Center for Innovation: The Small Team behind the Scenes | |
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| Information Technology Supports for Innovation: Browsing for Knowledge and Ideas | |
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| Emerging Infrastructures: Innovation Grants and Moonshine | |
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| Communications Infrastructure: Getting the Word Out about Innovation | |
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| Center for Health Care Solutions: Catalyzing Breakthrough Innovations in Care by Supporting Uncommon Conversations | |
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| Transforming Healthcare: What Others Can Learn from Virginia Mason's Innovation Infrastructure Efforts | |
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| Leaders in Other Healthcare Organizations Should | |
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| Bringing Innovation to Daily Work | |
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| "I Swore I Was Going to Find a Way to Make That Never Happen Again" | |
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| "We're Throwing Everything, Including the Kitchen Sink, at You" | |
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| Bringing Fresh Ideas to the Daily Practice of Surgery | |
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| KVM Radio | |
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| "I'm Doing It Today, and Never Again" | |
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| The Everyday Lean Idea System | |
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| Making Things Better While the Moon Is Shining | |
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| Informatics Practitioners: Making Better Use of Information in Daily Clinical Work | |
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| Innovation Grants Process: Supporting Those with Potential Breakthrough Ideas | |
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| Transforming Healthcare: What Others Can Learn from Virginia Mason's Innovation in Daily Work Efforts | |
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| Leaders in Other Healthcare Organizations Should | |
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| Using Patient Experience to Drive Innovation | |
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| The Customers' Role in Innovation | |
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| Evolution of the Strategic Focus on Service | |
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| Imported from the UK: Experience-Based Design | |
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| Experience-Based Design Meets Standard Work in a Clinic | |
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| Understanding the Emotional Experience of Surgical Patients and Families | |
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| You Can See a Lot by Looking | |
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| I Am Sure That This Is What They Will Want | |
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| The Roller Coaster of Emotion | |
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| The Case of the Critical Care Unit | |
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| Building the Infrastructure to Support Experience-Based Design | |
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| Team Members Have Emotional Experiences Too! | |
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| Transforming Healthcare: What Others Can Learn from Virginia Mason's Focus on Patients and Families | |
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| Leaders in Other Healthcare Organizations Should | |
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| Looking Ahead: The Future of Innovation and Lean at the Virginia Mason Medical Center | |
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| A Strategic Plan that Stands the Test of Time | |
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| Further Embedding Innovation Methods in VMPS | |
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| Creating More Capability through Culture Development, Education, and Infrastructure | |
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| Enhancing the Implementation of Experience-Based Design Methodology | |
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| Looking Outward to Innovate | |
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| Creating Breakthrough Innovation to Transform the Healthcare Marketplace | |
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| Hearing the Voice of the Future while Avoiding the Siren Call of Technology Alone | |
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| Spreading the Word to Transform Healthcare | |
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| Moon Shots for Management | |
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| Source Notes | |
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| Bibliography | |
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| Glossary | |
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| Index | |