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| Remembering and Respecting the Dignity of the Individual | |
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| Acknowledgments | |
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| Introduction | |
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| Importance of the Case Manager in Community Mental Health | |
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| Why a Manual for Case Management? | |
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| How to Use This Manual | |
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| Getting Started as a Case Manager | |
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| Logistics and Responsibilities | |
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| Your First Clients | |
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| Working With Other Professionals | |
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| Working With Families | |
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| Working With Issues of Culture, Race, and Class | |
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| The Recovery Model | |
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| What Is Recovery? | |
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| Components of Recovery | |
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| Recovery and Case Management | |
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| Being an Ethical Case Manager | |
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| Personal Practice Guidelines of Case Management | |
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| Big Ethical Pitfalls | |
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| Mandated Reporting | |
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| Psychiatric Advance Directives | |
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| What to Do When You Don't Know What to Do | |
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| Identifying and Managing the Symptoms of Severe Mental Illness | |
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| It's Not All About Symptoms | |
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| Symptoms of Psychotic Disorders | |
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| Symptoms of Mood Disorders | |
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| Symptoms of Personality Disorders | |
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| Helping Consumers Manage Symptoms of Severe Mental Illness | |
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| Medications for Managing the Symptoms of Severe Mental Illness | |
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| Medications for Managing Psychotic Disorders | |
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| Medications for Managing Mood Disorders | |
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| Medications for Managing Personality Disorders | |
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| Enhancing Medication Use | |
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| Shared Decision Making Regarding Medications | |
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| Resource Brokering: The Big Two | |
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| Overview of Disability Benefits | |
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| Applying for Disability Benefits | |
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| Overview of Housing Benefits | |
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| Applying for Housing Benefits | |
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| Keeping in Touch During the Process | |
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| Collaborating With Community Resource Providers | |
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| Managing Crises as a Case Manager | |
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| Preventing Crises | |
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| Developing a Crisis Plan | |
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| Assessing for the Risk of Suicide | |
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| Acting on Crises | |
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| Identifying and Managing Substance Use Problems | |
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| Knowing When Substance Use Is a Problem | |
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| A Client Has a Substance Use Problem-Now What? | |
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| Tips for Working With Individuals Who Have Substance Use Problems | |
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| Comorbid Health Problems | |
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| Health and Severe Mental Illness | |
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| You Need to Advocate | |
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| Obesity and Diabetes | |
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| Smoking and Tobacco | |
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| Beyond Life-Threatening Conditions | |
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| You're Not the Doc | |
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| Helping Clients Find Work and Stay Employed | |
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| The Importance of Work | |
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| How to Support Employment as a Case Manager | |
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| Tips for Getting Past the Barriers to Employment | |
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| Taking Care of Yourself | |
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| What Exactly Is Burnout? | |
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| Why Taking Care of Yourself Is Important | |
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| Guidelines for the Ongoing Nurturance of Your Professional Energy and Spirit | |
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| When Burnout Occurs | |
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| Summary | |
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| References | |
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| Index | |
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| About the Authors | |