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| Preface | |
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| Introduction | |
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| Contributors | |
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| I Don't Want to Get Fired, But… | |
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| Multidisciplinary Collaboration: Bridging Professional Differences for Service Improvement in Adolescent Mental Health Care | |
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| What Just Happened? | |
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| Readiness and Change Management During Electronic Medical Records Adoption | |
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| Choosing the Appropriate Electronic Medical Records System: A Clinic's Journey to Innovation | |
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| Joint Patient Liaison Office: Building a Streamlined Unit | |
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| Working in a Critical Care Unit: Experiences of a Nurse | |
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| The Tardy Drama Queen | |
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| It's Just Not Fair! | |
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| Broken Ribs | |
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| When Increased Diversity Improves Team Performance | |
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| Whose Patient Is It? | |
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| The Impact of Profitability on Leadership and Accountability in a Public University Dental Clinic | |
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| A Multicultural Healthcare Team and Patient Care | |
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| Renovation of the Pediatrics Department | |
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| Practice Transformation: The Case of a Small, Independent Primary Care Practice | |
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| Working Toward Collaborative Care | |
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| Leadership's Role for Organizational Change | |
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| Mending Relationships-After a Communication Breakdown | |
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| Too Busy To Care | |
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| Post-Merger Impacts within a Health and Social Services Centre in Quebec | |
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| Conflict at the Academic Medical Center: Productivity Levels | |
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| Budget Conflicts: Who Will Win? | |
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| Limited English Proficiency: Managing Beyond the Words in Long-Term Care Settings | |
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| Discord in the Doctors' Domain | |
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| Smyrna University Hospital Department of Internal Diseases: Finally Walking Side by Side | |
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| Bionix Diagnostics' Organizational Culture and Business Imperatives | |
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| The Struggle for Power at Midwest Hospital System | |
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| EMR System: A Blessing or a Curse? | |
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| Enriching Jobs at Midwest Hospital System | |
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| "Poof!" You Are Now in Management: A Case Study in Leadership | |
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| Is This Person-Centered Planning? Change Management in a Mental Health Center | |
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| Nurses from Other Lands | |
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| The New Manager's Challenge | |
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| Reorganization and the Centers for Early Childhood Intervention | |
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| Retail Pharmacies: Assessing Organizational Responses to AHRQ's Health Literacy Pharmacy Tools | |
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| Index | |