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Preface | |
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Working in a Group | |
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Working in Groups | |
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Four Elements of a Problem-Solving Group | |
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The Small Group as a System | |
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The Power of One | |
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Characteristics of Groups | |
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The Power of Diversity | |
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Individual and Group Exercises | |
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Discovering Yourself | |
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Being Open to Self-Discovery | |
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Spending Time by Yourself | |
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Self-Discovery Inventories | |
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Speaking Kindly to Yourself | |
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Accepting Yourself | |
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Accepting Others | |
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Critically Thinking About Yourself as a Communicator | |
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Individual and Group Exercises | |
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Expressing Yourself Clearly | |
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Communication Is a Learned Behavior | |
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Five Roles That Prevent Clear Expression | |
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The Communication Process | |
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I-Statements | |
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Four Levels of Communication | |
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Gender Differences in Conversational Strategies | |
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Guidelines for Speaking Clearly | |
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Reducing Anxiety When Speaking | |
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Defensive vs. Supportive Group Climates | |
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Individual and Group Exercises | |
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Listening for Understanding | |
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The Importance of Listening | |
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The Process of Listening | |
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Poor Listening Styles | |
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Barriers to Listening | |
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Acceptance: A Requirement for Listening | |
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Listening for Understanding: Active Listening | |
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Advantages of Active Listening | |
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Guidelines for Active Listening | |
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Intercultural Awareness | |
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S.O.A.R. Technique | |
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Individual and Group Exercises | |
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Problem Solving in Groups | |
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Myths of Small Group Problem Solving | |
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Decision-Making Techniques | |
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Discussion Questions | |
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The Standard Problem-Solving Agenda | |
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The Circular Nature of Problem Solving | |
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Being More Creative | |
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Individual and Group Exercises | |
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Preparing for Discussion | |
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You Don't Know Everything | |
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We Can Always Know More | |
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Where to Research | |
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What to Research | |
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Constructing an Information Sheet | |
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Using Visual Aids | |
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Testing Evidence and Reasoning | |
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Recognizing Logical Fallacies | |
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Ethical Communication | |
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Your Time Management | |
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Individual and Group Exercises | |
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Guiding Discussion | |
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Guiding Discussion to a Shared Path | |
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Task-Guiding Behaviors | |
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Social-Guiding Behaviors | |
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Being an Effective Follower | |
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Individual and Group Exercises | |
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Leading a Group | |
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What Is Leadership? | |
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Approaches to Leadership | |
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The Attitude of the Servant Leader | |
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Leading an Effective Meeting | |
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Impromptu Speaking | |
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Taking Care of Yourself as the Leader | |
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Individual and Group Exercises | |
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Building a Cohesive Group | |
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The Social Dimension | |
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Feeling Successful | |
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Feeling Connected | |
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Feeling Valued | |
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Feeling Supported | |
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Trusting Others | |
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Group think: When Groups Are Too Cohesive | |
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Individual and Group Exercises | |
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Managing Conflict | |
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A Different Approach to Conflict | |
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Myths of Conflict | |
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Advantages of Conflict | |
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Three Types of Group Conflict | |
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Dealing with Procedural Conflict | |
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Dealing with Substantive Conflict | |
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Dealing with Interpersonal Conflict | |
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Specific Interventions for Dysfunctional Behavior | |
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The Spirit of Collaboration | |
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Forgiveness | |
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Individual and Group Exercises | |
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Afterword | |
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Resources | |
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Index | |
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About the Author | |