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Quality Concepts for the Process Industry

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ISBN-10: 1435482441

ISBN-13: 9781435482449

Edition: 2nd 2010 (Revised)

Authors: Michael Speegle

List price: $208.95
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Book details

List price: $208.95
Edition: 2nd
Copyright year: 2010
Publisher: Delmar Cengage Learning
Publication date: 3/13/2009
Binding: Paperback
Pages: 288
Size: 8.54" wide x 10.94" long x 0.59" tall
Weight: 1.782
Language: English

Preface
About the Author
Why Quality is Important
How It All Began
The Quality Gurus
ISO 9000 (2000)
Total Quality Management
Customer Satisfaction
Employee Empowerment
Teamwork and Teams
Communication
Personal Effectiveness
The Economics of Quality
Quality as a System
The Cost of Quality
Quality Tools (Part 1)
Quality Tools (Part 2)
Variation
Concepts of Statistical Quality Control
SPC and Control Charts
Process Capability
Epilogue
Glossary
References
Subject Index