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| Preface | |
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| Acknowledgments | |
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| Foundations of Communication | |
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| Introducing Communication | |
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| What Is Communication? | |
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| Messages | |
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| Media | |
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| Meaning | |
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| Managing | |
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| Models of Communication | |
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| Communication as informing | |
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| Communication as persuading | |
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| Communication as relating | |
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| Assumptions about Communication | |
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| Communication is a process | |
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| Communication creates our social worlds | |
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| Communication is functional and adaptive | |
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| The Importance of Communication | |
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| Chapter Summary | |
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| A Model of Communication Competence | |
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| What Is Communication Competence? | |
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| Competence as an impression | |
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| The competence grid | |
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| Ethics and communication competence | |
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| Components of a Communication Competence Model | |
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| Motivation | |
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| Knowledge | |
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| Skills | |
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| Context | |
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| The Process Model of Communication Competence | |
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| Overcoming Challenges to Communication Competence | |
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| Communication apprehension | |
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| Globalization, technology, and media convergence | |
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| Chapter Summary | |
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| Perception, Culture, and the Self | |
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| What Is Perception? | |
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| Defining perception | |
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| Perception as noticing | |
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| Perception as organizing | |
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| Perception as interpreting | |
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| Culture's Effect on Perception | |
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| Culture and variations in perception | |
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| Developing Self-Concept | |
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| Communication and sense of self | |
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| The 21<sup>st</sup>-century self | |
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| Expressing Self to Others | |
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| Definition of self-disclosure | |
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| Dimensions of self-disclosure | |
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| Overcoming Challenges to Perception | |
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| Choice making and perception | |
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| Impact of media and technology | |
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| Chapter Summary | |
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| Language Competence | |
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| What Is Language? | |
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| Defining language | |
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| Language as a set of symbols | |
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| Language as a set of rules | |
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| Valuing language | |
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| Functions of Language | |
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| Noticing things | |
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| Creating opportunities and constraints | |
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| Facilitating interactions | |
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| Overcoming Challenges to Language Competence | |
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| Language communities | |
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| Impact of media and technology | |
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| Chapter Summary | |
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| Nonverbal Communication Competence | |
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| What Is Nonverbal Communication? | |
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| Defining nonverbal communication | |
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| Valuing nonverbal communication | |
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| Functions of Nonverbal Communication | |
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| Complementing verbal messages | |
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| Regulating interactions and defining relationships | |
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| Types of Nonverbal Messages | |
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| Physical appearance and first impressions | |
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| Body language, gestures, face, and eye contact | |
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| Touch | |
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| Voice | |
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| Time and space | |
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| Overcoming Challenges to Nonverbal Competence | |
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| Quantity, constancy, and awareness of nonverbal cues | |
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| Individual, gender, and cultural differences | |
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| Impact of media and technology | |
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| Chapter Summary | |
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| Listening Competence | |
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| What Is Listening | |
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| Defining listening | |
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| Valuing listening | |
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| Types of Listening | |
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| To learn and comprehend | |
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| To evaluate and critique | |
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| To empathize and understand | |
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| Integrating types of listening | |
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| Overcoming Challenges to Listening Competence | |
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| Physical, psychological, and interaction barriers | |
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| Online and electronic barriers | |
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| Chapter Summary | |
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| Interpersonal Communication | |
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| Interpersonal Communication: Building Knowledge | |
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| What Is Interpersonal Communication? | |
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| Interpersonal communication as interaction | |
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| Interpersonal communication as relationship | |
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| Content Knowledge and Interpersonal Communication | |
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| Repertoires and roles | |
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| Scripts and stories | |
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| Rules and norms | |
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| Overcoming Challenges to Interpersonal Relationships | |
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| Planning | |
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| Empathy and perspective taking | |
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| Knowledge-gaining strategies | |
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| Chapter Summary | |
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| Interpersonal Communication | |
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| Understanding Interpersonal Skills | |
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| Characteristics of skills | |
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| Types of interpersonal skills | |
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| Overcoming Challenges to Interpersonal Communication Skills | |
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| Adaptability and consistency | |
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| Self-interests and other-interests | |
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| Impact of computer-mediated communication on interpersonal skills | |
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| Chapter Summary | |
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| Small-Group Communication and Leadership | |
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| Small Groups and Decision Making | |
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| What Is a Small Group? | |
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| Defining a small group | |
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| Determining when groups should make decisions | |
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| Making Group Decisions | |
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| Distinguishing problem solving and decision making | |
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| Defining group decision-making tasks | |
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| Using communication in group decision making | |
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| Task Skills for Making Decisions | |
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| Defining and analyzing the problem | |
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| Identifying criteria for solving the problem | |
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| Generating and evaluating solutions | |
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| Overcoming challenges to decision making | |
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| Groupthink | |
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| Divergent and convergent thinking | |
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| Impact of media and technology on groups and teams | |
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| Chapter Summary | |
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| Leadership in Small Groups | |
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| What Is Leadership? | |
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| Defining leadership | |
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| Leadership and change | |
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| Leadership and conflict | |
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| Overcoming Challenges to Competent Leadership | |
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| Controlling the climate | |
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| Exploring multiple positions | |
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| Framing the issues | |
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| Impact of media and technology on leadership in groups | |
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| Chapter Summary | |
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| Public Speaking | |
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| Speech Preparation | |
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| Rhetoric and History of Public Speaking | |
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| The Greek period | |
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| The Roman period | |
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| What Is Public Speaking? | |
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| Types of speeches | |
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| Types of delivery | |
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| Analyzing the Audience and Situation | |
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| The listeners | |
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| The situation | |
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| Choosing and Narrowing the Topic | |
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| Finding a good topic | |
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| Adapting and narrowing the topic | |
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| Developing a Speech Purpose and Thesis Statement | |
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| General purpose and specific purpose | |
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| Thesis statement | |
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| Gathering Support Materials | |
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| Personal observations and conducting interviews | |
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| Using the Internet | |
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| Evaluating Internet sources | |
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| Using the library | |
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| Support materials and critical thinking | |
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| What you should do | |
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| What you should not do | |
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| Organizing and Outlining | |
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| Organizational patterns | |
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| Basics of outlining | |
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| Types of outlines | |
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| Introduction, body of the speech, and conclusion | |
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| Chapter Summary | |
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| Speech Presentation | |
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| Presenting with Competence and Credibility | |
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| Becoming a credible speaker | |
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| Becoming a competent presenter | |
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| Using Words | |
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| Clarity, vividness, and appropriateness | |
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| Using Your Voice | |
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| Rate, pitch, and volume | |
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| Speaking Correctly and Appropriately | |
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| Pronunciation, articulation, and grammar | |
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| Using Nonverbal Cues in Public Speaking | |
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| Appearance | |
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| Posture and body movement | |
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| Gestures | |
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| Facial expression | |
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| Eye contact | |
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| Using Presentation Aids | |
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| Types of aids | |
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| Computerized presentations | |
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| Overcoming Challenges to Public-Speaking Competence | |
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| Public-speaking anxiety | |
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| Public speaking on the web | |
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| Chapter Summary | |
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| Speaking to Inform | |
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| Understanding the Informative Speech | |
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| What is an informative speech? | |
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| The importance of informative speaking skills | |
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| Types of informative speeches | |
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| Organizing and Outlining an Informative Speech | |
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| By topic | |
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| By time | |
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| By space | |
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| Comparison and contrast | |
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| Cause and effect | |
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| Using Support Materials to Inform | |
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| Definitions and descriptions | |
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| Examples and stories | |
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| Testimonies and quotations | |
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| Facts and statistics | |
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| Ethics and Informative Public Speaking | |
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| Overcoming Challenges to Informative Speaking | |
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| Inappropriate subject or topic | |
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| Faulty information | |
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| Poor organization | |
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| Chapter Summary | |
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| Speaking to Persuade | |
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| Understanding the Persuasive Speech | |
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| What is a persuasive speech? | |
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| The importance of persuasive speaking skills | |
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| Types of persuasive speeches | |
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| Organizing and Outlining a Persuasive Speech | |
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| By problem-solution and the motivated sequence | |
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| By refuting the opponent | |
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| By comparing alternatives | |
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| Making Your Argument Persuasive | |
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| Logical appeals | |
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| Emotional appeals | |
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| Character appeals | |
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| Ethics and Persuasive Public Speaking | |
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| Overcoming Challenges to Persuasive Speaking | |
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| Persuasion failure rate | |
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| Audience reaction factor | |
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| Chapter Summary | |
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| 21st-Century Communication | |
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| Mass Communication and Media Convergence | |
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| Media and Mass Communication: From One-to-One to One-to-Many | |
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| History of mass communication | |
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| Major theories of mass communication | |
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| Models of mass communication | |
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| Media Convergence: From One-to-Many to One-to-Any | |
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| Computer-Mediated Communication Competence | |
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| The importance of technology and mediated communication | |
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| Characteristics of computer-mediated communication | |
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| Overcoming Challenges to Computer-Mediated Communication competence | |
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| Challenges of message ambiguity, complexity, and emotionality | |
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| Overcoming the challenges | |
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| Chapter Summary | |
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| Glossary | |
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| Author Index | |
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| Subject Index | |