Hilary Cotter has been involved in information technology for more than 19 years. He has worked as a web and database consultant specializing in search solutions, and he has helped several major sites tune their e-commerce sites. Hilary has answered over 6,000 questions on the Microsoft newsgroups and founded, with Chris Crowe, both IISFAQ.com, the world's largest resource for information on Internet Information Server, and IndexServerFAQ.com, which averages 1.2 million hits per month. In 2001, Microsoft recognized him with a Microsoft SQL Server "Most Valuable Professional" award. Hilary received his bachelor's of applied science degree in mechanical engineering from the University of… Toronto. He subsequently studied economics at the University of Calgary and computer science at the University of California, Berkeley.Michael Coles has more than a decade's experience designing and administering SQL Server databases. A prolific writer of articles on all aspects of SQL Server, particularly on the expert use of T-SQL, he holds MCDBA and MCP certifications. He graduated magna cum laude with a bachelor of science degree in information technology from American Intercontinental University in Georgia. A member of the United States Army Reserve, he was activated for two years following 9/11.
A prolific writer on cutting-edge technologies, Fabio Claudio Ferracchiati has contributed to more than a dozen books on .NET, C#, Visual Basic, and ASP.NET. He is a .NET Microsoft Certified Solution Developer and lives in Milan, Italy. You can read his blog at Ferracchiati.com .
Rob Walters holds an MSc in telecommunications from Essex University. Mr. Walters is a well-known international expert in the voice and CTI arena who specializes in bringing together the worlds of computing, telephony, and multimedia. He is the Managing Director of Satin Information Services in Oxford, United Kingdom, and editor of the CTI Informer, an industry-related newsletter. Mr. Walters is the author of five books, including Computer Mediated Communications: Multimedia Applications published by Artech House.