Ownership Quotient Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage

ISBN-10: 1422110230

ISBN-13: 9781422110232

Edition: 2008

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Description:

The authors show you how to identify your customer/owners, consistently exceed customers expectations in ways they truly value, foster an ownership culture throughout your company, and measure and grow your 'ownership quotient' among customers and employees.
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Book details

List price: $35.00
Copyright year: 2008
Publisher: Harvard Business Review Press
Publication date: 11/11/2008
Binding: Hardcover
Pages: 240
Size: 6.50" wide x 9.75" long x 1.00" tall
Weight: 1.166
Language: English

Introduction
Build Ownership into Your Strategic Value Vision
Leverage Value over Cost
Put Customers to Work
Boost Your Employee OQ
Engineer Ownership Through Anticipatory Management
Build a Strong and Adaptive Ownership Culture
Sustain Your Success
Appendix A
Appendix B
Acknowledgments
Notes
Index
About the Authors
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