Designing for Situation Awareness An Approach to User-Centered Design

ISBN-10: 1420063553
ISBN-13: 9781420063554
Edition: 2nd 2011 (Revised)
Authors: Mica R. Endsley
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Description: Liberally illustrated with actual design examples, this book demonstrates how people acquire and interpret information and examines the factors that undermine this process. The first edition successfully filled a significant gap in the market,  More...

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Book details

Edition: 2nd
Copyright year: 2011
Publisher: CRC Press LLC
Publication date: 12/19/2011
Binding: Paperback
Pages: 396
Size: 6.00" wide x 9.00" long x 0.75" tall
Weight: 1.210
Language: English

Liberally illustrated with actual design examples, this book demonstrates how people acquire and interpret information and examines the factors that undermine this process. The first edition successfully filled a significant gap in the market, presenting a core set of principles and a methodology for engineers and designers who are seeking to nourish the situation awareness of their systems users. The second edition significantly expands and updates the examples throughout to include wider range of domains and increases the coverage of SA design principles and guidelines to include new areas of current development. It translates current research into a usable, applicable method and guidelines.

Understanding Situation Awareness in System Design
User-Centered Design
Who Is This Book For?
Why Do We Need User-Centered Design?
What Does User-Centered Design Mean?
Principles for User-Centered Design
Situation Awareness: The Key to User-Centered Design
What Is Situation Awareness?
SA Defined
Time as a Part of SA
Situation Awareness as a Product of the Process
Perception and Attention
Working Memory
Mental Models, Schema, and Scripts
Goals and SA
Expectations
Automaticity and SA
Summary
SA Demons: The Enemies of Situation Awareness
Attentional Tunneling
Requisite Memory Trap
Workload, Anxiety, Fatigue, and Other Stressors
Data Overload
Misplaced Salience
Complexity Creep
Errant Mental Models
Out-of-the-Loop Syndrome
Summary
Design Process
Systems Development Life Cycle
User Interface Design Process
Situation Awareness-Oriented Design
Creating Situation Awareness-Oriented Designs
Determining SA Requirements
Goal-Directed Task Analysis
Methodology Overview
Interviews
Determining the Preliminary Goal Structure
Future Interviews
Interview Issues
Organizational Tips
GDTA Validation
Principles of Designing for SA
From Theory to Design
Case Study: SA-Oriented Design
Confidence and Uncertainty in SA and Decision Making
Uncertainty
Types and Sources of Uncertainty
Role of Confidence in Linking SA and Decision Making
Management of Uncertainty
Design Principles for Representing Uncertainty
Dealing with Complexity
Simplified View of Complexity
Design Principles for Taming Complexity
Alarms, Diagnosis, and SA
An Alarming Practice
Processing Alarms in the Context of SA
Principles for the Design of Alarm Systems
Automation and Situation Awareness
Automation: A Help or a Hindrance?
Out-of-the-Loop Syndrome
Automation and Level of Understanding
Decision Support Dilemma
New Approaches to Automation
Principles for Designing Automated Systems
Designing to Support SA for Multiple and Distributed Operators
Team Operations
SA in Teams
What Is Shared SA?
Critical Factors Affecting SA in Teams
SA in Distributed Teams
SA Breakdowns in Teams
Design Principles for Supporting Team Operations
Unmanned and Remotely Operated Vehicles
Unmanned Vehicles for Many Uses
Classes of Unmanned Vehicle Control
Human Error in Unmanned Vehicle Operations
Situation Awareness Requirements for Unmanned Vehicle Operations
Challenges for SA in Remote Operations
Factors for Effective Design of Unmanned Vehicle Tasks and Systems
Summary
SA Oriented Training
Need for Training to Enhance SA
Challenges for Novices
Mental Models Form a Key Mechanism for Expertise
Schema of Prototypical Situations or Patterns
Critical Skills for SA
Examples of SA Deficits in Novices
Training Approaches for Improving Situation Awareness
Summary
Completing the Design Cycle
Evaluating Design Concepts for SA
Indirect Measures of Situation Awareness
Direct Measures of Situation Awareness
Measuring Team SA
Case Study
Summary
Applying SA-Oriented Design to Complex Systems
Combating the Enemies of Situation Awareness
SA-Oriented Design Synergy
System Evaluation
Future Directions
Goal-Directed Task Analysis for Commercial Airline Pilots
References
Index

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