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| List of Procedures | |
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| Preface | |
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| Reviewer Acknowledgments | |
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| Introduction to Phlebotomy | |
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| History of Phlebotomy | |
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| Phlebotomy's Role in Health Care | |
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| Areas of the Hospital and Health Care Setting | |
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| Laboratories in the Twenty-First Century | |
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| Laboratory Staff | |
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| Ethical Considerations | |
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| The Patient Care Partnership | |
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| Professional Attitude | |
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| Professional Grooming | |
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| Advance Directives | |
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| Standards Used in the Laboratory | |
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| Quality Assurance in Phlebotomy | |
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| Safety in Phlebotomy | |
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| Infection Control and Isolation Techniques | |
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| Procedure 2-1 Medical Asepsis Handwashing | |
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| Procedure 2-2 Removing Contaminated Gloves | |
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| Procedure 2-3 Blood Collection in an Isolation Room | |
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| Occupational Safety and Health Administration Standards | |
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| Disposal of Used Materials | |
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| Importance of Following Safety Guidelines | |
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| Procedure 2-4 Response to Accidental Biohazard Exposure | |
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| Basic Human Anatomy and Physiology | |
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| The Human Body | |
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| Body Positions | |
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| Body Systems | |
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| Cell Structure | |
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| Tissues | |
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| Integumentary System | |
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| Skeletal System | |
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| Muscular System | |
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| Nervous System | |
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| Respiratory System | |
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| Urinary System | |
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| Digestive System | |
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| Endocrine System | |
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| Reproductive System | |
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| Lymphatic System | |
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| Anatomy and Physiology of the Circulatory System | |
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| Circulatory System | |
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| Anatomy and Physiology of the Circulatory System | |
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| Veins and Arteries of the Circulatory System | |
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| Phlebotomy Equipment | |
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| The Metric System | |
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| Syringes and Needles | |
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| Evacuated System | |
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| Reuse of Evacuated System Holder | |
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| Splattering of Blood | |
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| Evacuated Collection Tubes | |
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| Butterfly Collection System | |
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| Coagulation | |
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| Anticoagulants | |
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| Tourniquets | |
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| Microcollection Equipment | |
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| Procedure 5-1 Collecting a Unopette Blood Sample | |
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| Specimen Collection Trays | |
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| Phlebotomy Technique | |
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| Steps in Blood Collection Technique | |
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| Skills Used in Approaching the Patient | |
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| Patient Identification | |
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| Test Request Form | |
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| Specimen Labeling and Identification | |
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| Procedure 6-1 Patient Identification | |
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| Accession Order | |
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| Positioning the Patient | |
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| Selecting the Appropriate Venipuncture Site | |
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| Performing a Safe Venipuncture | |
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| Syringe Versus Evacuated Tube Specimen Collection | |
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| Procedure 6-2 Venipuncture by Syringe | |
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| Procedure 6-3 Venipuncture by Evacuated Tube Method | |
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| Butterfly Needle Collection | |
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| Patient Reactions | |
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| Procedure 6-4 Venipuncture by Butterfly Collection System | |
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| The Failed Venipuncture | |
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| Intravenous and Indwelling Lines | |
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| Prioritizing Specimen Collection | |
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| Arterial Punctures | |
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| The Challenge of Phlebotomy | |
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| Venipuncture on Children | |
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| Performing a Skin Puncture | |
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| Obtaining a Blood Sample from Babies | |
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| Procedure 7-1 Fingerstick Skin Puncture | |
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| Procedure 7-2 Heelstick Skin Puncture | |
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| The Anticoagulated Patient | |
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| The Resistant Patient | |
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| The Psychiatric Patient | |
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| The Obese Patient | |
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| The Patient in Isolation | |
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| The Patient with Damaged or Collapsing Veins | |
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| Caring for the Pediatric Patient | |
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| A Child's Understanding of Illness | |
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| Psychosocial Needs of Pediatric Patients | |
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| Developmental Reactions to Pain | |
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| Managing Pain | |
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| Distraction | |
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| Examples of Procedures | |
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| Procedure 8-1 Dorsal Hand Vein Blood Collection | |
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| Proper Restraint Techniques | |
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| Resistant and Difficult Patients | |
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| Specimen Considerations and Special Procedures | |
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| Fasting Specimens | |
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| Timed Specimens | |
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| Stat Specimens | |
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| Special Collection Techniques | |
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| Making a Blood Smear | |
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| Procedure 9-1 Making a Blood Smear | |
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| Glucose Testing | |
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| Bleeding Times | |
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| Procedure 9-2 Surgicutt Bleeding Time Method | |
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| The Blood Culture | |
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| Urine, Semen, and Culture Collection | |
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| Procedure 9-3 Collecting a Cleancatch Midstream Urine Specimen: Male | |
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| Procedure 9-4 Collecting a Cleancatch Midstream Urine Specimen: Female | |
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| Procedure 9-5 Collecting a Bagged Urine Specimen from Children | |
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| Procedure 9-6 Collecting a 24-hour Urine Specimen | |
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| Procedure 9-7 Collecting a Specimen for Semen Analysis | |
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| Procedure 9-8 Collecting a Throat Culture Specimen | |
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| Fecal (Stool) Specimens | |
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| Specimen Preparation and Handling | |
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| Preanalytical Variables | |
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| Criteria for Re-Collection or Rejection of a Specimen | |
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| Specimen Preparation and Transportation | |
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| Customer Service | |
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| Communication Skills | |
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| Conflict Management | |
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| Patient Satisfaction | |
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| Coping with Stress | |
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| Compliance | |
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| What is Compliance? | |
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| Why Compliance Is Essential | |
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| Laws That Regulate Compliance | |
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| Compliance Plan Elements | |
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| Phlebotomy-Related Compliance Policies | |
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| Medicolegal Problems | |
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| Competency | |
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| Frequency of Competency Documentation | |
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| Limits on Invasive Specimen Collection Procedures by Phlebotomists | |
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| Patient Safety | |
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| Age-Specific Care | |
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| Phlebotomy Procedures | |
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| Practical Evaluation Form | |
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| Phlebotomy Competency Examination | |
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| Certification | |
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| NAACLS Phlebotomist Competencies | |
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| Phlebotomy Competency Assessments | |
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| Frequently Ordered Laboratory Tests | |
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| Answers to Review Questions | |
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| Glossary | |
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| Index | |