From Conflict to Conciliation How to Defuse Difficult Situations

ISBN-10: 1412979862
ISBN-13: 9781412979863
Edition: 2010
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Book details

Copyright year: 2010
Publisher: Corwin Press
Publication date: 4/8/2010
Binding: Paperback
Pages: 184
Size: 6.00" wide x 8.75" long x 0.50" tall
Weight: 0.638
Language: English

John M. Novak is professor and former chair of Graduate Studies in Education at Brock University, Canada. An invited keynote speaker on six continents, Novak is the author of numerous articles, book chapters, and ten books and monographs. He is the past president of the Society of Professors of Education.

Debra Eckerman Pitton is an Associate Professor of Education at Gustavus Adolphus College in St. Peter, MN, where she teaches middle school and secondary methods courses, and supervises student teachers. In addition, she conducts mentor training workshops for school districts across the country, and regularly presents at conferences. She has taught language arts at the middle school and high school levels, and interpersonal and group communication at the community college level. She has also served as assistant superintendent for curriculum and learning.William Watson Purkey is Professor Emeritus of Counselor Education at the University of North Carolina at Greensboro and Co-Founder of the International Alliance for Invitational Education.nbsp; The Alliance is a non-profit educational group dedicated to creating and maintaining truly welcoming schools.nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; William was born in Shenandoah, Virginia and went on to become a soda jerk, theatre usher, life guard, book store clerk, fish store manager, railroad yard clerk, gandy dancer, U.S. National Park Ranger, junior high school teacher, Explosive Ordnance Disposal Specialist in the United States Air Force, and tenured full professor at two major universities.nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; nbsp; In addition to receiving the Board of Governors' Award for Excellence inTeaching, the highest award for teaching given by the University of North Carolina System, he also received the 2005 Excellence in Education Award presented by the Royal Conservatory of Music for his work in encouraging learning through the arts.nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; William'snbsp;mission in life isnbsp;to invite others to laugh, learn, and live fully.nbsp; He now lives in Greensboro, North Carolina with Imogene, his bride of 54 years.nbsp;

Preface
Acknowledgments
About the Authors
Conflict and the Six-C Process
Introduction
Research and Anecdotal Support
What Is Unique About This Book?
The Six-C Process
The Conciliation Capstone
Saving Time and Energy
Conflict Is Inevitable
The Use and Misuse of Power
The Democratic Ideal
Why Everyone Matters
The Perceptual Tradition
When Viewpoints Conflict
Acceptance Versus Agreement
Summary
Major Themes
Concern
Latent Concerns
Actionable Concerns
What Is a Concern?
What Are Moral and Ethical Concerns?
What Are Your Concerns?
Potential Concerns at School
Potential Concerns at Home
Potential Concerns in the Community
Summary
Major Themes
Confer
Setting the Stage for Conferring
Can You Express Your Concern Clearly?
Can You Look Beyond the Immediate Concern?
Is There Room for Compromise or Re-Conceptualization?
The Value of Seeking Commitment
Helpful Communication Skills
The 3+++wish? Formula
Practicing the 3+++wish? Formula
Handling Challenges
Summary
Major Themes
Consult
Considering the Situation
What Is a Consulting Relationship?
Using a Triangular Structure
Involving Others in a Consultation
Sequential Steps for Consulting
Practicing the Consulting Sequence
Summary
Major Themes
Confront
Questions to Ask Yourself
Difference Between Conflict and Confrontation
Understanding Confrontation
Adapting Constructive Confrontation
Applying Practical Tips
Major Themes
Combat
Constraints on Combat
The Use of Power
Increasing Chances for a Desirable Outcome
Taking a Stand
Civilized Dissent
Summary
Major Themes
Conciliation and Beyond
Conciliation After Combat
Conciliation as a Reflective Process
Beyond Conciliation
Summary
Major Themes
References and Resources
Index

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