Organizational Communication A Critical Approach

Name: Organizational Communication A Critical Approach
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ISBN: 9781412963152

ISBN-10: 141296315X

ISBN-13: 9781412963152

Edition: 2013

Authors: Dennis K. Mumby

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Organizational Communication: A Critical Approach is the first textbook in the field that is written from a critical perspective while providing a comprehensive survey of theory and research in organizational communication. The text familiarizes students with the field of organizational communication-historically, conceptually, and practically-and challenges them to reconsider their common sense understandings of work and organizations, preparing them for participation in 21st century organizational settings. Linking theory with practice, Mumby skillfully explores the significant role played by organizations and corporations in constructing our identities. The book thus provides important…

Book details

List price: $113.00
Copyright year: 2013
Publisher: SAGE Publications, Incorporated
Publication date: 8/2/2012
Binding: Paperback
Pages: 432
Size: 7.40" wide x 9.00" long x 0.80" tall
Weight: 1.540
Language: English

Dennis K. Mumby (Ph.D., M.A., Southern Illinois University; BA, Sheffield Hallam University) is Professor and Chair of Communication Studies at The University of North Carolina at Chapel Hill, and a Fellow of UNC's Institute for the Arts and Humanities. His research focuses on the relationships among discourse, power, gender, and organizing. A Fellow of the International Communication Association and a National Communication Association Distinguished Scholar, he has published six books and over 50 articles in the area of critical organization studies, and his work has appeared in journals such as Academy of Management Review, Management Communication Quarterly, Communication Monographs,…



Preface


Acknowledgments



Developing a Critical Approach to Organizational Communication



Introducing Organizational Communication


Organizations as Communicative Structures of Control


Defining "Organizational Communication"


Interdependence


Differentiation of Tasks and Functions


Goal Orientation


Control Mechanisms


Direct Control


Technological Control


Critical Technologies 1.1: Defining Communication Technology


Bureaucratic Control


Ideological Control


Disciplinary Control


Communication Processes


Framing Theories of Organizational Communication


Functionalism: The Discourse of Representation


Interpretivism: The Discourse of Understanding


Critical Case Study 1.1: A Conduit Model of Education


Critical Theory: The Discourse of Suspicion


Postmodernism: The Discourse of Vulnerability


Feminism: The Discourse of Empowerment


Conclusion


Critical Applications


Key Terms



The Critical Approach


The Critical Approach: A History


Karl Marx


Marx's Key Issues


Critiquing Marx


The Institute for Social Research (the Frankfurt School)


Critical Theory and the Critique of Capitalism


Critical Theory and the Critique of Enlightenment Thought


Critical Case Study 2.1: McDonaldizing "Fridays"


Critiquing the Frankfurt School


Cultural Studies


Understanding Organizational Communication From a Critical Perspective


Organizations Are Socially Constructed Through Communication Processes


Critical Technologies 2.1: Mediating Everyday Life


Organizations Are Political Sites of Power and Control


Organizations Are Key Sites of Human Identity Formation in Modern Society


Organizations Are Important Sites of Collective Decision Making and Democracy


Organizations Are Sites of Ethical Issues and Dilemmas


Conclusion


Critical Applications


Key Terms



Theories of Organizational Communication and the Modern Organization



Scientific Management, Bureaucracy, and the Emergence of the Modern Organization


The Emergence of the Modern Organization


Time, Space, and the Mechanization of Travel


Time, Space, and the Industrial Worker


Critical Technologies 3.1: Timepieces and Punch Clocks


Scientific Management: "Tayloring" the Worker to the Job


Taylor's Principles: The "One Best Way"


The Contributions of Frank and Lillian Gilbreth


A Critical Assessment of Scientific Management


The Legacy of Scientific Management


Bureaucratic Theory: Max Weber and Organizational Communication


Weber's Types of Authority


Charismatic Authority


Traditional Authority


Rational-Legal Authority


Weber's Critique of Bureaucracy and the Process of "Rationalization"


The Legacy of Bureaucracy


Critical Case Study 3.1: Rationalizing Emotions


Conclusion: A Critical Assessment of "Classic" Theories of Organization


Critical Applications


Key Terms



The Human Relations School


Placing the Human Relations Movement in Its Historical and Political Context


Elton Mayo and the Hawthorne Studies


The Hawthorne Studies


The Illumination Studies (1924-1927)


The Relay Assembly Test Room (RATR) Studies (April 1927-February 1933)


The Interview Program (September 1928-January 1931)


The Bank Wiring Observation Room Study (November 1931-May 1932)


Implications of the Hawthorne Studies


Critical Case Study 4.1: Reframing Happiness at Zappos


A Critique of the Hawthorne Studies


Reexamining the Empirical Data


Critiquing the Ideology of the Hawthorne Researchers


The Wholly Negative Role of Conflict


Rational Manager Versus "Sentimental" Worker


Gender Bias in the Hawthorne Studies


Summary


Mary Parker Follett: Bridging Theory and Practice


Follett's Theory of Organization


The Strange Case of the Disappearing Theorist


Human Resource Management


Douglas McGregor's Theory X and Theory Y


Critical Technologies 4.1: "Wilfing" Your Life Away


Rensis Likert's Four Systems Approach


Critiquing Human Resource Management


Conclusion


Critical Applications


Key Terms



Organizations as Communication Systems


Situating the Systems Perspective


The Principles of the Systems Perspective


Interrelationship and Interdependence of Parts


Holism


Input, Transformation (Throughput), and Output of Energy


Negative Entropy


Equilibrium, Homeostasis, and Feedback


Hierarchy


Goal Orientation


Equifinality and Multifinality


Organizations as Systems of Communication


Critical Technologies 5.1: Organizing Food


Karl Weick and Organizational Sense Making


Weick's Model of Organizing: Enactment, Selection, and Retention


A Critical Perspective on Weick


Critical Case Study 5.1: Airlines and Equivocality


Niklas Luhmann and the Autopoietic Organization


A Critical Perspective on the Autopoietic Organization


Conclusion


Critical Applications


Key Terms



Communication, Culture, and Organizing


The Emergence of the Cultural Approach


Two Perspectives on Organizational Culture


The Pragmatist Approach: Organizational Culture as a Variable


Critical Technologies 6.1: Communication Technology and Organizational Culture


The Purist Approach: Organizational Culture as a Root Metaphor


A Broader Conception of "Organization"


The Use of Interpretive, Ethnographic Methods


The Study of Organizational Symbols, Talk, and Artifacts


Relevant Constructs


Facts


Practices


Vocabulary


Metaphors


Critical Case Study 6.1: Organizational Culture and Metaphors


Rites and Rituals


Organizational Stories


Summarizing the Two Perspectives


Conclusion


Critical Applications


Key Terms



Critical Perspectives on Organizational Communication and the New Workplace



Power and Resistance at Work


Perspectives on Power and Organizations


Power as Social Influence


The One-Dimensional Model of Power


The Two-Dimensional Model of Power


The Three-Dimensional Model of Power


Organizational Communication and Ideology


Critical Case Study 7.1: Ideology and Storytelling


Ideology Represents Particular Group Interests as Universal


Ideology Obscures or Denies Contradictions in Society


Ideology Functions to Reify Social Relations


Examining Organizational Communication Through the Lens of Power and Ideology


Organizational Communication and Corporate Colonization


Engineering Culture


Resisting Corporate Colonization


The Hidden Resistance of Flight Attendants


Critical Technologies 7.1: Social Media as Resistance


Conclusion


Critical Applications


Key Terms



The Postmodern Workplace: Teams, Emotions, and No-Collar Work


Disciplinary Power and the Postmodern Organization


The Postmodern Organization: From Fordism to Post-Fordism


The Fordist Organization


The Post-Fordist Organization


The Post-Fordist Organization: Teams, Emotions, and No-Collar Work


Teams at Work


Critiquing Work Teams


Critical Technologies 8.1: Virtual Teams


Emotions at Work


Critical Case Study 8.1: What Does Drinking Coffee Have to Do With Organizational Communication?


Doing "No-Collar" Work


Conclusion


Critical Application


Key Terms



Communicating Gender at Work


Feminist Perspectives on Organizational Communication


Liberal Feminism: Creating a Level Playing Field


Radical Feminism: Constructing Alternative Organizational Forms


Critical Feminism: Viewing Organizations as Gendered


Critical Technologies 9.1: Gender, Technology, and Power


Masculinity and Organizational Communication


Critical Case Study 9.1: Why My Mom Isn't a Feminist


Conclusion


Critical Applications


Key Terms



Communicating Difference at Work


Defining Difference


Race and Organizational Communication


Putting Race and Organization in Historical Context


Race and the Contemporary Workplace


Interrogating Whiteness and Organizational Communication


Critical Case Study 10.1: Interrogating Mumby Family Whiteness


The Body, Sexuality, and Organizational Communication


Instrumental Uses of the Body and Sexuality


Critical Technologies 10.1: Technologies of the Body


Critical Case Study 10.2: Sexing up the Corporate Experience


Sexual Harassment in the Workplace


Resistant/Emancipatory Forms of Sexuality


Gay Workers and "Heteronormativity"


Conclusion


Critical Applications


Key Terms



Leadership Communication in the New Workplace


Traditional Perspectives on Leadership


The Trait Approach


The Style Approach


The Situational Approach


Summary


New Approaches to Leadership


Leadership as Symbolic Action


Transformational Leadership


Followership


Critical Case Study 11.1: Leadership Lessons From "Dancing Guy"


Critical Technologies 11.1: E-Leadership


A Critical Communication Perspective on Leadership


Leadership and Disciplinary Power


Resistance Leadership


Narrative Leadership


Gender and Leadership


Conclusion


Critical Applications


Key Terms



Branding and Consumption


Branding


Critical Case Study 12.1: Diamonds Are Forever?


Branding and Identity


Critical Case Study 12.2: When Brands Run Amok


Marketing, "Murketing," and Corporate Colonization


Organizations, Branding, and the Entrepreneurial Self


Critical Technologies 12.1: Do You Have Klout?


The Ethics of Branding


Conclusion


Critical Applications


Key Terms



Organizational Communication, Globalization, and Democracy


Defining Globalization


Spheres of Globalization


Globalization and Economics


Globalization and Politics


Globalization and Resistance


Globalization and Culture


Critical Case Study 13.1: Culture Jamming Nike


The Globalization of Nothing


Gender, Work, and Globalization


Critical Technologies 13.1: Work, Technology, and Globalization in the Call Center


Communication and Organizational Democracy


Mason's Theory of Workplace Participatory Democracy


Stohl and Cheney's Paradoxes of Participation


Paradoxes of Structure


Paradoxes of Agency


Paradoxes of Identity


Paradoxes of Power


Deetz's Stakeholder Model of Organizational Democracy


Conclusion


Critical Applications


Key Terms



Communication, Meaningful Work, and Personal Identity


Meaningful Work


A Sense of Agency


Enhances Belonging or Relationships


Creates Opportunities for Influence


Critical Technologies 14.1: How Does Communication Technology Affect Our Experience of Work?


Permits Use and Development of Talents


Offers a Sense of Contribution to a Greater Good


Provides Income Adequate for a Decent Living


Managing Work Identity: Some Historical Context


Creating and Managing Work Identities


Identity, Identification, and Disidentification


Conformist Selves


Dramaturgical Selves


Resistant Selves


No Collar, No Life


Critical Case Study 14.1: A Tale of Two Countries


Conclusion


Critical Applications


Key Terms


Glossary


References


Index


About the Author