Organizational Communication A Critical Approach

ISBN-10: 141296315X

ISBN-13: 9781412963152

Edition: 2013

Authors: Dennis K. Mumby

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Organizational Communication: A Critical Approach is the first textbook in the field that is written from a critical perspective while providing a comprehensive survey of theory and research in organizational communication. The text familiarizes students with the field of organizational communication-historically, conceptually, and practically-and challenges them to reconsider their common sense understandings of work and organizations, preparing them for participation in 21st century organizational settings. Linking theory with practice, Mumby skillfully explores the significant role played by organizations and corporations in constructing our identities. The book thus provides important ways for students to critically reflect on their own relationships to work, consumption, and organizations.
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Book details

List price: $113.00
Copyright year: 2013
Publisher: SAGE Publications, Incorporated
Publication date: 8/2/2012
Binding: Paperback
Pages: 432
Size: 7.25" wide x 8.75" long x 0.75" tall
Weight: 1.826
Language: English

Dennis K. Mumby (Ph.D., M.A., Southern Illinois University; BA, Sheffield Hallam University) is Professor and Chair of Communication Studies at The University of North Carolina at Chapel Hill, and a Fellow of UNC's Institute for the Arts and Humanities. His research focuses on the relationships among discourse, power, gender, and organizing. A Fellow of the International Communication Association and a National Communication Association Distinguished Scholar, he has published six books and over 50 articles in the area of critical organization studies, and his work has appeared in journals such as Academy of Management Review, Management Communication Quarterly, Communication Monographs, Discourse & Society, and Human Relations. He is past chair of the Organizational Communication Division of NCA, a six-time winner of the division's annual research award, and a recipient of the division's Fredric M. Jablin Award for contributions to the field of organizational communication.

Preface
Acknowledgments
Developing a Critical Approach to Organizational Communication
Introducing Organizational Communication
Organizations as Communicative Structures of Control
Defining "Organizational Communication"
Interdependence
Differentiation of Tasks and Functions
Goal Orientation
Control Mechanisms
Direct Control
Technological Control
Critical Technologies 1.1: Defining Communication Technology
Bureaucratic Control
Ideological Control
Disciplinary Control
Communication Processes
Framing Theories of Organizational Communication
Functionalism: The Discourse of Representation
Interpretivism: The Discourse of Understanding
Critical Case Study 1.1: A Conduit Model of Education
Critical Theory: The Discourse of Suspicion
Postmodernism: The Discourse of Vulnerability
Feminism: The Discourse of Empowerment
Conclusion
Critical Applications
Key Terms
The Critical Approach
The Critical Approach: A History
Karl Marx
Marx's Key Issues
Critiquing Marx
The Institute for Social Research (the Frankfurt School)
Critical Theory and the Critique of Capitalism
Critical Theory and the Critique of Enlightenment Thought
Critical Case Study 2.1: McDonaldizing "Fridays"
Critiquing the Frankfurt School
Cultural Studies
Understanding Organizational Communication From a Critical Perspective
Organizations Are Socially Constructed Through Communication Processes
Critical Technologies 2.1: Mediating Everyday Life
Organizations Are Political Sites of Power and Control
Organizations Are Key Sites of Human Identity Formation in Modern Society
Organizations Are Important Sites of Collective Decision Making and Democracy
Organizations Are Sites of Ethical Issues and Dilemmas
Conclusion
Critical Applications
Key Terms
Theories of Organizational Communication and the Modern Organization
Scientific Management, Bureaucracy, and the Emergence of the Modern Organization
The Emergence of the Modern Organization
Time, Space, and the Mechanization of Travel
Time, Space, and the Industrial Worker
Critical Technologies 3.1: Timepieces and Punch Clocks
Scientific Management: "Tayloring" the Worker to the Job
Taylor's Principles: The "One Best Way"
The Contributions of Frank and Lillian Gilbreth
A Critical Assessment of Scientific Management
The Legacy of Scientific Management
Bureaucratic Theory: Max Weber and Organizational Communication
Weber's Types of Authority
Charismatic Authority
Traditional Authority
Rational-Legal Authority
Weber's Critique of Bureaucracy and the Process of "Rationalization"
The Legacy of Bureaucracy
Critical Case Study 3.1: Rationalizing Emotions
Conclusion: A Critical Assessment of "Classic" Theories of Organization
Critical Applications
Key Terms
The Human Relations School
Placing the Human Relations Movement in Its Historical and Political Context
Elton Mayo and the Hawthorne Studies
The Hawthorne Studies
The Illumination Studies (1924-1927)
The Relay Assembly Test Room (RATR) Studies (April 1927-February 1933)
The Interview Program (September 1928-January 1931)
The Bank Wiring Observation Room Study (November 1931-May 1932)
Implications of the Hawthorne Studies
Critical Case Study 4.1: Reframing Happiness at Zappos
A Critique of the Hawthorne Studies
Reexamining the Empirical Data
Critiquing the Ideology of the Hawthorne Researchers
The Wholly Negative Role of Conflict
Rational Manager Versus "Sentimental" Worker
Gender Bias in the Hawthorne Studies
Summary
Mary Parker Follett: Bridging Theory and Practice
Follett's Theory of Organization
The Strange Case of the Disappearing Theorist
Human Resource Management
Douglas McGregor's Theory X and Theory Y
Critical Technologies 4.1: "Wilfing" Your Life Away
Rensis Likert's Four Systems Approach
Critiquing Human Resource Management
Conclusion
Critical Applications
Key Terms
Organizations as Communication Systems
Situating the Systems Perspective
The Principles of the Systems Perspective
Interrelationship and Interdependence of Parts
Holism
Input, Transformation (Throughput), and Output of Energy
Negative Entropy
Equilibrium, Homeostasis, and Feedback
Hierarchy
Goal Orientation
Equifinality and Multifinality
Organizations as Systems of Communication
Critical Technologies 5.1: Organizing Food
Karl Weick and Organizational Sense Making
Weick's Model of Organizing: Enactment, Selection, and Retention
A Critical Perspective on Weick
Critical Case Study 5.1: Airlines and Equivocality
Niklas Luhmann and the Autopoietic Organization
A Critical Perspective on the Autopoietic Organization
Conclusion
Critical Applications
Key Terms
Communication, Culture, and Organizing
The Emergence of the Cultural Approach
Two Perspectives on Organizational Culture
The Pragmatist Approach: Organizational Culture as a Variable
Critical Technologies 6.1: Communication Technology and Organizational Culture
The Purist Approach: Organizational Culture as a Root Metaphor
A Broader Conception of "Organization"
The Use of Interpretive, Ethnographic Methods
The Study of Organizational Symbols, Talk, and Artifacts
Relevant Constructs
Facts
Practices
Vocabulary
Metaphors
Critical Case Study 6.1: Organizational Culture and Metaphors
Rites and Rituals
Organizational Stories
Summarizing the Two Perspectives
Conclusion
Critical Applications
Key Terms
Critical Perspectives on Organizational Communication and the New Workplace
Power and Resistance at Work
Perspectives on Power and Organizations
Power as Social Influence
The One-Dimensional Model of Power
The Two-Dimensional Model of Power
The Three-Dimensional Model of Power
Organizational Communication and Ideology
Critical Case Study 7.1: Ideology and Storytelling
Ideology Represents Particular Group Interests as Universal
Ideology Obscures or Denies Contradictions in Society
Ideology Functions to Reify Social Relations
Examining Organizational Communication Through the Lens of Power and Ideology
Organizational Communication and Corporate Colonization
Engineering Culture
Resisting Corporate Colonization
The Hidden Resistance of Flight Attendants
Critical Technologies 7.1: Social Media as Resistance
Conclusion
Critical Applications
Key Terms
The Postmodern Workplace: Teams, Emotions, and No-Collar Work
Disciplinary Power and the Postmodern Organization
The Postmodern Organization: From Fordism to Post-Fordism
The Fordist Organization
The Post-Fordist Organization
The Post-Fordist Organization: Teams, Emotions, and No-Collar Work
Teams at Work
Critiquing Work Teams
Critical Technologies 8.1: Virtual Teams
Emotions at Work
Critical Case Study 8.1: What Does Drinking Coffee Have to Do With Organizational Communication?
Doing "No-Collar" Work
Conclusion
Critical Application
Key Terms
Communicating Gender at Work
Feminist Perspectives on Organizational Communication
Liberal Feminism: Creating a Level Playing Field
Radical Feminism: Constructing Alternative Organizational Forms
Critical Feminism: Viewing Organizations as Gendered
Critical Technologies 9.1: Gender, Technology, and Power
Masculinity and Organizational Communication
Critical Case Study 9.1: Why My Mom Isn't a Feminist
Conclusion
Critical Applications
Key Terms
Communicating Difference at Work
Defining Difference
Race and Organizational Communication
Putting Race and Organization in Historical Context
Race and the Contemporary Workplace
Interrogating Whiteness and Organizational Communication
Critical Case Study 10.1: Interrogating Mumby Family Whiteness
The Body, Sexuality, and Organizational Communication
Instrumental Uses of the Body and Sexuality
Critical Technologies 10.1: Technologies of the Body
Critical Case Study 10.2: Sexing up the Corporate Experience
Sexual Harassment in the Workplace
Resistant/Emancipatory Forms of Sexuality
Gay Workers and "Heteronormativity"
Conclusion
Critical Applications
Key Terms
Leadership Communication in the New Workplace
Traditional Perspectives on Leadership
The Trait Approach
The Style Approach
The Situational Approach
Summary
New Approaches to Leadership
Leadership as Symbolic Action
Transformational Leadership
Followership
Critical Case Study 11.1: Leadership Lessons From "Dancing Guy"
Critical Technologies 11.1: E-Leadership
A Critical Communication Perspective on Leadership
Leadership and Disciplinary Power
Resistance Leadership
Narrative Leadership
Gender and Leadership
Conclusion
Critical Applications
Key Terms
Branding and Consumption
Branding
Critical Case Study 12.1: Diamonds Are Forever?
Branding and Identity
Critical Case Study 12.2: When Brands Run Amok
Marketing, "Murketing," and Corporate Colonization
Organizations, Branding, and the Entrepreneurial Self
Critical Technologies 12.1: Do You Have Klout?
The Ethics of Branding
Conclusion
Critical Applications
Key Terms
Organizational Communication, Globalization, and Democracy
Defining Globalization
Spheres of Globalization
Globalization and Economics
Globalization and Politics
Globalization and Resistance
Globalization and Culture
Critical Case Study 13.1: Culture Jamming Nike
The Globalization of Nothing
Gender, Work, and Globalization
Critical Technologies 13.1: Work, Technology, and Globalization in the Call Center
Communication and Organizational Democracy
Mason's Theory of Workplace Participatory Democracy
Stohl and Cheney's Paradoxes of Participation
Paradoxes of Structure
Paradoxes of Agency
Paradoxes of Identity
Paradoxes of Power
Deetz's Stakeholder Model of Organizational Democracy
Conclusion
Critical Applications
Key Terms
Communication, Meaningful Work, and Personal Identity
Meaningful Work
A Sense of Agency
Enhances Belonging or Relationships
Creates Opportunities for Influence
Critical Technologies 14.1: How Does Communication Technology Affect Our Experience of Work?
Permits Use and Development of Talents
Offers a Sense of Contribution to a Greater Good
Provides Income Adequate for a Decent Living
Managing Work Identity: Some Historical Context
Creating and Managing Work Identities
Identity, Identification, and Disidentification
Conformist Selves
Dramaturgical Selves
Resistant Selves
No Collar, No Life
Critical Case Study 14.1: A Tale of Two Countries
Conclusion
Critical Applications
Key Terms
Glossary
References
Index
About the Author
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