Therapeutic Communication Developing Professional Skills

ISBN-10: 1412937744
ISBN-13: 9781412937740
Edition: 2007 (Annotated)
Authors: Herschel Knapp
List price: $70.00
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Description: This book is designed to provide behavioral science students with the practice principles and fundamental communication skills used to facilitate effective therapeutic communication with clients. Chapters are organized into discrete sections  More...

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Book details

List price: $70.00
Copyright year: 2007
Publisher: SAGE Publications, Incorporated
Publication date: 2/13/2007
Binding: Paperback
Pages: 304
Size: 6.00" wide x 8.75" long x 0.75" tall
Weight: 1.320
Language: English

This book is designed to provide behavioral science students with the practice principles and fundamental communication skills used to facilitate effective therapeutic communication with clients. Chapters are organized into discrete sections highlighting one skill at a time: An overview is provided of the skill (e.g., empathy, reflection, validation, etc.), followed by an annotated dialogue exchange between therapist and client highlighting the multiple uses of the skill, then a debriefing is given, providing additional variations on the skill. Each chapter concludes with role play exercises, offering students the opportunity to practice the skill set presented. In addition to the comprehensive set of communication skills, the book also provides a chapter contrasting the multidimensional differences between one's role in (pre-academic) casual / social helping relationships and the student's evolving role in the professional realm. Supplemental topics include emotional (self)awareness, including transference and countertransference, nonverbal communication, guidelines regarding self disclosure and therapeutic termination. The book concludes with a transcription of three full sessions demonstrating the effective integration and application of the skills and principles covered in the book. Study cards are included.

Herschel Knapp, Ph.D., M.S.S.W. is a mental health clinician and health science researcher in Los Angeles, California. His experience includes acute care in hospital settings (ER, ICU, CCU, oncology) as well as longer term psychotherapy in both in- and out-patient settings with a diverse client population. He has served as a behavioral science representative, advocating for quality of care on Patient Care Committee, Palliative Care Committee, Ethics Committee, and Cancer Committee. He has taught at the university level, provided intern supervision, and presented numerous clinical trainings in hospitals and in the community. Dr. Knapp is currently involved in biobehavioral research directed at improving healthcare services to cancer patients, and enhancing access to HIV testing.

Preface
Guidelines for Implementing Role-Play Exercises
Acknowledgments
Defining the Therapeutic Relationship
Therapeutic Figures
The Therapeutic Process
Selection
Initial Contact
Termination
Time
Goal
Topic of Conversation
Advice
Perspective
Social/Emotional Factors
Emotional Involvement
Objectivity
Rescind Your Ego
Personal Contact
Involvement
Professionalism
Legal
Confidentiality
Scope of Practice
Boundaries
Time Commitment/Responsibility
Respect
Nonjudgmental Attitude
Positive Regard
Self-Disclosure
Advantages of Self-Disclosure
Disadvantages of Self-Disclosure
Self-Disclosures Must Be Honest
Self-Disclosure Guidelines
Role-Play Exercises
Getting Started
Preappointment Review
Facilitating a Conducive Environment
Rapport
Fostering Sensitive Disclosure
Initial Contact
Introduction and Ground Rules
Presenting Problem
Coping With Silence
Start Where the Client Is
Respect the Client's Boundaries
Matching
Vocal Features
Underlying Problem
Role-Play Exercises
Following
Listening
Attending
Observational Cues
Nonverbal Attending
Brief Verbals
Pausing
Verifying Perception
Reflection/Paraphrasing
Reverse Reflection
Summarizing
Clarification
Role-Play Exercises
Emotional Communication
Emotional Language
Positive Feelings
Negative Feelings
Emotional Communication
Empathy
Validation
Normalizing
Self-Awareness
Recognizing Your Perspective
Monitoring Your Feelings
Managing Countertransference
Coping With Prejudices
Role-Play Exercises
Leading
Gathering Details
Furthering
Prompting
Open-Ended Requests
Questioning
Ask One Question at a Time
Buffering
Re-asking a Question
Close-Ended and Open-Ended Questions
Avoid Asking Accusatory Questions
Avoid Asking "Why?" Questions
Avoid Asking Multiple-Choice Questions
Avoid Asking Biased Questions
Directing
Returning
Resuming
Redirecting
Specificity
Focusing
Proposing Alternative Perspectives
Reframing
Interpreting
Generalizing
Identifying and Resolving Discrepancies
Challenging
Confronting
Educating
Informing
Advising
Role-Play Exercises
Video Interview Self-Critique Exercise
Overview
Setup
Role-Play Partner
Staging
Implementation
Role-Play
Debriefing
Self-Evaluation Guidelines
Characteristics of the Client
Goals of the Interview
Skills Used
Overall Impression of the Interview
Overview of Appendixes A, B, and C
Skill Integration
Short-Term Therapy
Termination
Session With Dusty---Week 1: Initial Session
Session With Dusty---Week 5: Midtherapy
Session With Dusty---Week 10: Termination
Ethical Standards of Human Service Professionals--National Organization for Human Services--Council for Standards in Human Service Education
Glossary
References
Index
About the Author

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