Group Dynamics and Team Interventions Understanding and Improving Team Performance

ISBN-10: 1405186704
ISBN-13: 9781405186704
Edition: 2012
Authors: Timothy M. Franz
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Book details

List price: $28.99
Copyright year: 2012
Publisher: John Wiley & Sons, Limited
Publication date: 4/19/2012
Binding: Paperback
Pages: 376
Size: 7.00" wide x 9.00" long x 1.00" tall
Weight: 1.298
Language: English

Preface
Organization of This Book
How to Use This Book
Acknowledgements
Introduction
Introduction to Teams
Learning Goals for Chapter 1
What Is a Group, What Is a Team?
Team assessment: Are we a successful team?
Teams in Organizations Today
Types of Groups at Work
The Input-Process-Output Model of Group Functioning
In Search of Synergy?
Improving Groups and Teams Requires Intervention
Chapter Summary
Additional Resources
Team Exercises
Methods of Assessing and Evaluating Team Functioning
Learning Goals for Chapter 2
Conducting the Initial Assessment
Conducting the Follow-up Evaluation
The Steps in Applied Research
Voluntary Participation, Confidentiality, and Anonymity
Using Observation to Conduct Team Research
How to observe and analyze information from those observations
Additional Resources for Observation
Using Interviews to Conduct Team Research
How to conduct interviews and analyze interview information
Additional Resources for Interviewing
Using Focus Groups to Conduct Team Research
How to conduct focus group interviews and analyze focus group interview information
Additional Resources for Focus Groups
Using Surveys to Conduct Team Research
How to conduct surveys
Identifying and evaluating existing instruments
Creating items that are tailored to the specific research question
Collecting survey data
How to analyze survey information
Additional Resources for Surveys
Focus on Application: Improving the team that got along too well
Final Comments: Triangulating to Find Answers
Chapter Summary
Additional Resources
Team Exercises
Inputs
Team Theories and Concepts
Learning Goals for Chapter 3
Assessing Team Member Effectiveness
Team Formation and Development
Team Member Socialization
Person-Organization Fit
ASA model
The Team Task
Setting Team Goals
Member Identity and Roles in Teams
Three Interventions to Improve Initial Team Functioning
Conducting a role analysis
Defining team goals
Conducting a task analysis
Focus on Application: Re-learning to work together at the YMC A of Greater Rochester
Chapter Summary
Additional Resources
Team Exercises
Understanding Culture and Diversity
Learning Goals for Chapter 4
A Brief Background On Culture
A Brief Background On Diversity
Understanding the Impact of Diversity on Groups and Teams
Three Interventions to Understand Culture and Improve Performance in Diverse Groups and Teams
Deciphering culture
Improving understanding of differences through a 360-degree feedback process
Conversity (ASTD)
Focus on Application: Using conversity to improve team performance: Sequetta F. Sweet, Atteuq Potential Unlimited, Inc.
Chapter Summary
Additional Resources
Team Exercises
Preparing the Environment for Teamwork
Team Structure: Matching Tasks with Goals, Feedback, and Rewards
Organizational Structure
Leadership Support
Initial Planning Processes
Three Interventions to Prepare a Team for Teamwork
Planning the structure of a group session
Creating norms for groups
Appreciative inquiry and culture change
Focus on Application: Changing to a team culture: Suzanne Piotrowski, Leader, Strategic Practices McArdle Ramerman & Co
Chapter Summary
Additional Resources
Team Exercises
Processes
Improving Small Group Communication and Trust
Team Communication Assessment
A Brief Background on Small Group Communication
Verbal communication in small groups
Nonverbal communication in small groups
Common Barriers to Small Group Communication
Poor interpersonal communication
Team structure and communication networks
Poor listening
Communication apprehension/social anxiety
Methods of Improving Communication
Gaining Trust
Interventions to Improve Communication and Trust
Active listening
Creating a team that communicates
Workplace covenant
Focus on Application: The workplace covenant
Chapter Summary
Additional Resources
Team Exercises
Improving Creativity and Innovation
Learning Goals for Chapter 7
Assessment
A Brief Background on Individual Creativity
A Brief Background on Group Creativity
Improving Group and Team Creativity
Three Interventions Designed to Improve Creativity
Brainwriting
Directed brainstorming
Group genius
Focus on Application: Improving creativity through directed brainstorming
Chapter Summary
Additional Resources
Team Exercises
Improving Problem Solving and Decision Making
Learning Goals for Chapter 8
Assessing Problem Solving and Team Decision Making
A Brief Background on Small Group Problem Solving and Decision Making
When to Use Interventions
Strong members/unequal power
Poor or biased information sharing
Group polarization
Groupthink
Three Interventions Designed to Improve Decision Making and Problem Solving
The nominal group technique
Dialectical inquiry
Multivoting
Focus on Application: Using multivoting to improve problem solving and decision making
Chapter Summary
Additional Resources
Team Exercises
Understanding Cohesion and Collaboration
Learning Goals for Chapter 9
Assessing Cohesion
A Brief Background on Cohesion
Common Barriers to Cohesion
Task Type
Virtual groups
Diversity
Personality differences
So, are groups and teams destined to fail?
Some final warnings about cohesion
Collaboration
Interventions to Improve Cohesion and Collaboration
Team building
Team goal setting
de Bono's six thinking hats
Focus on Application: Improving collaboration with the six thinking hats technique
Chapter Summary
Additional Resources
Team Exercises
Reducing Dysfunctional Conflict and Improving Cooperation
Learning Goals for Chapter 10
The nature of conflict
Causes of Dysfunctional Conflict
Social/resource dilemmas
Social loafing
Communication problems: Miscommunication, misinformation, and misperception
Personality and individual differences
Reducing Dysfunctional Conflict and Building Cooperation
Improving cooperative behavior with limited resources
Reducing social loafing and increasing individual accountability to the group
Minimizing Misperceptions and Improving Communication
Understanding and managing different personalities
Three Interventions to Reduce Conflict and Improve Cooperation
Developing a conflict management procedure
Adopting a team design mentality
Mediation/arbitration
Focus on Application: Frank A. Cania, M.S. Emp. L., SPHR - CANIAHR, LLC
Chapter Summary
Additional Resources
Team Exercises
Influence, Power, and Leadership
Learning Goals for Chapter 11
Leadership Assessment
Social Influence
Power in Leadership
A Brief Background on Theories of Leadership
Leadership Theories Today
Gender and leadership
Team Leadership
Shared team leadership and management functions
Improving followership in teams
Three Interventions to Improve Leadership and Influence
Empowerment
Coaching for team leaders
Reinforcing candor to build trust in leadership
Focus on Application: Improving leadership by reinforcing candor and building trust
Chapter Summary
Additional Resources
Team Exercises
Working in Virtual Teams
Learning Goals for Chapter 12
Assessing Virtual Teams
A Brief Background on Virtual Groups and Teams
The Relationship between Virtuality and Group/Team Outcomes
Potential Pitfalls to Success in Virtual Groups and Teams
Three Interventions to Improve Performance in Virtual Teams
Virtual Team Training
Creating a Virtual Mediation System
Setting Virtual Teams Up for Success
Focus on Application: Matching the task to the technology to the group members
Chapter Summary
Additional Resources
Team Exercises
Outputs
Searching for Synergy: Creating a High-Performing Team
Learning Goals for Chapter 13
Assessing for High Performance: Indentifying Team Blockages
Reaching High Performance: A Summary of Literature about How to Succeed
Understanding Team Outputs: More than Team Performance
Interventions to Improve Team Performance: A Final Word
Concluding Comments: The Future of Group Work
Focus on Application: A multi-method intervention to improve team and organization performance
Chapter Summary
Additional Resources
Appendix: Improving Team Meetings
Appendix Learning Goals
Assessing Past Meetings
Preparing the Environment
Preparing the Facilitator
Preparing the Team Members
Running the Meeting
Summary
Additional Resources
References
Index

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