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| Preface | |
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| Professionalism | |
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| Dressing Like a Professional | |
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| Nonverbal Messages | |
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| Greeting Others | |
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| Language and Behavior | |
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| What it Means to Be Professional | |
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| Taking Directions | |
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| Telephone Etiquette | |
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| General Rules of Telephone Etiquette | |
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| Putting People on Hold | |
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| Taking Messages | |
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| Modern Technology | |
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| Speakerphones | |
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| Voice Mail | |
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| E-mail | |
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| Dealing with Difficult People | |
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| Calling Others | |
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| Time Management | |
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| Time Management--Getting Where You Want to Go | |
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| Purpose of Time Management | |
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| Assessing Your Relationship to Time | |
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| Knowing Where You Want to Go | |
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| Pareto Living | |
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| Determining Your Present Goals | |
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| Setting Goals | |
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| Why Aren't You Getting Where You Want to Go? | |
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| Common Time "Stealers" | |
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| Procrastination | |
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| Getting Where You Want to Go--Easier and Faster | |
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| Creating an Orderly Work Environment | |
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| Timekeeping and Billing | |
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| Importance of Accurate Timekeeping | |
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| Fee Arrangements | |
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| Billing Practices | |
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| Collection of Fees | |
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| Ethical Issues in Relation to Fees | |
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| Timekeeping | |
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| Need for Accurate Timekeeping | |
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| Billable versus Non-Billable Time | |
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| Calculation of Billable Time | |
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| Mechanics of Keeping Time | |
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| File Management | |
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| Importance of a Good Filing System | |
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| Organization of Filing System | |
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| Alphabetical System | |
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| Numerical System | |
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| Alphanumeric System | |
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| Indexes | |
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| Retrieving Files | |
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| Opening Files | |
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| Organizing Files | |
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| Why File Organization Is Important | |
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| Central Index | |
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| Pleadings Index | |
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| Discovery Index | |
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| Deposition Schedule | |
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| Working File | |
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| Closing Files | |
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| Document Management | |
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| Managing the Flow of Documents | |
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| Importance of Good Document Management | |
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| Responding to Requests for Production | |
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| Reviewing Documents | |
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| Organizing Documents | |
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| Numbering Documents | |
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| Copying Documents | |
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| Filing Documents | |
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| Opponent's Response to Request for Production | |
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| Selecting Documents | |
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| Organizing Documents Produced | |
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| Reorganizing Documents | |
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| Preparation for Trial | |
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| What Can Automated Systems Do? | |
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| Docket Control | |
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| Importance of Docket Control | |
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| Deadlines | |
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| Court Dates | |
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| Appointments | |
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| Organization of Docket Control Systems | |
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| Calendaring | |
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| Tickler System | |
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| Review of Files | |
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| Manual Systems | |
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| Computerized Docket Control | |
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| Office Politics | |
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| What Is Office Politics? | |
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| Is Office Politics Necessary? | |
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| Do "Good" People Engage in Office Politics? | |
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| Acquiring Power | |
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| Scoping Out Your Political Environment | |
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| Building Relationships with Others | |
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| Building Alliances | |
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| Minimizing Conflict | |
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| Working with the "Enemy" | |
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| How to Build a Power Base | |
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| Human Dynamics in a Law Office | |
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| Stresses in a Law Office | |
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| Good Client Relations | |
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| Communication | |
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| Working with Challenging Clients | |
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| Working with Attorneys | |
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| Working with Legal Secretaries and Other Staff | |
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| Supplemental Reading: Working with People Who Make You Want to Scream | |
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| Who Are the People Who Make You Want to Scream? | |
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| General Principles | |
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| Common Varieties of PWMYWTS | |
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| Aggressives | |
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| Passive-Aggressives | |
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| Rude People | |
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| Negativists | |
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| Chronic Complainers | |
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| Know-It-Alls | |
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| Workaholics | |
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| Perfectionists | |
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| Pygmalion Effect | |
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| Are You a Person Who Makes Others Want to Scream? | |
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| Index | |