Hug Your Customers The Proven Way to Personalize Sales and Achieve Astounding Results

ISBN-10: 1401300340

ISBN-13: 9781401300340

Edition: 2003

Authors: Jack Mitchell

List price: $24.00 Buy it from $3.00
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Book details

List price: $24.00
Copyright year: 2003
Publisher: Hachette Books
Publication date: 6/11/2003
Binding: Hardcover
Pages: 302
Size: 5.75" wide x 8.50" long x 1.00" tall
Weight: 1.122
Language: English

Acknowledgments
Prologue: Doesn't Everyone?
Hugging 101: The Principles of Passionate Customer Service
Creating a Hugging Culture
The New Business Landscape
The Customer-Centric Organization
The Golden Principle
Hugging Is a Mindset
Everyone in the Kitchen
Know the Dog's Name Too
Piling On the Hugs
Selling Underwear on Sunday
Tuxedos to Go
The Return Hug
Hugging Study Guide #1
From Three Suits to Three Thousand: Evolving a Hugging Organization
Caring about People Comes First
It's Not Location, Location, Location--It's Service, Service, Service
The Three Principles of Expansion
Get No. 1 and You'll Get Number 1,000
Hug Your Way Over the Bumps
The Family Rules
Today Half the Closet, Tomorrow Every Hanger
Hugging Study Guide #2
The Big Secret: How to Hire and Retain Great Associates
People Come First
Hiring--The Elements of a Great Associate
Now Enable Them
Cooperation versus Competition
Training Is for Dogs, Education Is for People
Now Care for Them
Hugging Study Guide #3
Olive Doesn't Work Here Anymore: You Can't Compete without Technology
Technology Must Support Hugging
We Know You, Plus Your Favorite Necktie
It's How You Use It--Your Mindset
Having Just Enough Product
Climbing the Pyramid
One on One
We Like to Drop a Line
Hugging Study Guide #4
Game Day: It's about Playing to Win
Aim to Win
The Three P's = Profits
Everyone on the Field
Do Your Own Lights
Be a Mirror
Visit the Territory
Ten Great Plays Will Win
Consistency Counts
Get a Driver's License and a Suit
It's Two O'Clock, What's the Score?
Hugging Study Guide #5
The Formula: Have an Economic Model
Why Hugging Makes You Money
The Formula Is Born
Cash Is King
Flowers from the Bean Counter, Flowers to the Bill Collector
Integrity above All Else
Hugging Study Guide #6
We Love Mistakes: What to Do When You Mess Up
Challenges, Not Problems
The Five-Step Mistake Solver
Don't Punish, Just Pet It
Once Is Enough
Sometimes You Have to Shut Things Down
How Are We Doing?
Hugging Study Guide #7
The Power of New: Constantly Freshen Your Hugging Culture
Having an Alive Organization
Don't Be Handicapped by Experience
Share Your Best Ideas
What about 2015?
Hugging Study Guide #8
Epilogue: Can You Imagine?
Enjoy Playing the Hugging Game
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