Problem Solving and Decision Making

ISBN-10: 1133959563

ISBN-13: 9781133959564

Edition: 2nd 2013

Authors: Jeff Butterfield

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Description:

The Illustrated Series Soft Skills titles are designed to make it easy to teach students the essential soft skills necessary to succeed in today's competitive workplace. Each book and companion CourseMate cover 40 critical skills, providing students with extensive knowledge they can bring with them into the real world. CourseMate brings each text to life with an audio visual eBook, scenario videos, access to Career Transitions, interactive activities for reinforcement, and Engagement Tracker, a first-of-its-kind tool that monitors student engagement in the course!
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Book details

List price: $57.95
Edition: 2nd
Copyright year: 2013
Publisher: Course Technology
Publication date: 5/17/2012
Binding: Paperback
Pages: 144
Size: 9.00" wide x 11.00" long x 0.25" tall
Weight: 0.638
Language: English

Jeff Butterfield holds a PhD from the University of Texas-Austin and an MBA from Indiana University, and currently is a faculty member in the Information Systems department at Western Kentucky University. Previously, Jeff worked as an electronics engineer with several Fortune 500 companies. He quickly discovered that his writing and public-speaking abilities contributed much more to his professional success than his technical skills. This important discovery has significantly influenced his teaching and Jeff has spent over 15 years in higher education helping technical students develop professional skills. As technology becomes more tightly integrated with business functions, students with well-developed soft skills will enjoy a strong competitive advantage. Jeff has worked with Cengage to develop the Soft Skills for a Digital Workplace series. These titles with the accompaniment of a rich online companion are designed to complement any course you teach regardless of the subject.

Preface
Problem Solving and Decision Making
Identifying and Defining Problems: Problem-Solving
Understanding Problem Solving: Problem-Solving
Analyzing Problems: Problem-Solving
Working with Problem Owners and Stakeholders: Problem-Solving
Developing Effective Problem Statements: Problem-Solving
Determining Causes: Problem-Solving
Simplifying Complex Problems: Problem-Solving
Innovative ways to solve problems: open source science
Identifying and Managing Risks: Problem-Solving
Crisis management
Avoiding Problem-Solving Traps: Problem-Solving
Technology @ Work: Crowdsourcing: Problem-Solving
Practice: Problem-Solving
Solving the Problem: Problem-Solving
Gathering and Analyzing Data: Problem-Solving
Developing Alternatives: Problem-Solving
Evaluating Options: Problem-Solving
Implementing the Solution: Problem-Solving
Unintended consequences: when solving one problem spurs new ones
Monitoring and Managing the Solution: Problem-Solving
Verifying the Solution: Problem-Solving
Using Adaptive Techniques: Problem-Solving
Solving problems in a blink
Developing Ethical Solutions: Problem-Solving
Technology @ Work: Mashups: Problem-Solving
Practice: Problem-Solving
Thinking Critically: Problem-Solving
Understanding Critical Thinking: Problem-Solving
Identifying Arguments: Problem-Solving
Assessing the Credibility of an Argument: Problem-Solving
Exploring Weaknesses in an Argument: Problem-Solving
Overcoming Obstacles to Critical Thinking: Problem-Solving
Critical thinking and feeling
Avoiding Deductive Reasoning Fallacies: Problem-Solving
Avoiding Inductive Reasoning Fallacies: Problem-Solving
Becoming a Critical Thinker: Problem-Solving
Guesstimating is critical thinking
Technology @ Work: Electronic Books: Problem-Solving
Practice: Problem-Solving
Group Decision Making and Problem Solving: Problem-Solving
Understanding Group Dynamics: Problem-Solving
Star power or team effectiveness?
Evolving from a Group to a Team: Problem-Solving
Consensus decisions and groupthink
Using Divergent Thinking: Problem-Solving
Mind mapping software
Using Convergent Thinking: Problem-Solving
Reaching Closure: Problem-Solving
Avoiding Common Group Traps: Problem-Solving
Working with Large Groups: Problem-Solving
Building Sustainable Agreements: Problem-Solving
Technology @ Work: Online Scheduling Tools: Problem-Solving
Practice: Problem-Solving
Decision Support Tools: Problem-Solving
Understanding Decision Support Systems: Problem-Solving
Modeling Decisions Quantitatively: Problem-Solving
Describing Data Objectively: Problem-Solving
Working with Formulas and Functions: Problem-Solving
Performing What-If Analyses: Problem-Solving
Weighing Factors: Problem-Solving
Creating Decision Trees: Problem-Solving
The art of information graphics
Using Graphics to Display Data: Problem-Solving
Technology @ Work: Spreadsheet Tools: Problem-Solving
Practice: Problem-Solving
Glossary
Index
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