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| Foreword | |
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| Preface | |
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| Acknowledgments | |
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| Introducing ICT Strategy | |
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| Defining information and Communication Technology infrastructure | |
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| ICT and Business Intelligence | |
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| ICT Value Management | |
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| Business-Driven Infrastructure Design | |
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| ICT Infrastructure Defined | |
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| Conclusion | |
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| Notes | |
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| Introductory Business and Technology Strategy Concepts | |
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| Introduction to Business and Technology Strategy | |
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| Budgeting Technology Expenditures | |
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| Conclusion | |
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| Notes | |
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| Why Build an ICT Infrastructure to Support Business Processes? | |
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| Reasons to Build an ICT Infrastructure | |
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| Business Processes in an Organizational Context | |
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| Organizations, Supply Chains, Value Chains, and Processes | |
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| A Summary: What Is a Process? | |
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| Conclusion | |
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| Notes | |
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| understanding How ICT Produces Value | |
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| Understanding Your Organization and Its Competitive Environment | |
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| Organizational Value Propositions | |
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| Value Search Models: Internal and External Analysis | |
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| Value Models: Environmental Scanning | |
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| Conclusion | |
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| Notes | |
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| Process Improvement or innovation? | |
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| Improvement versus Innovation | |
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| Determining a Starting Point | |
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| Organizational Enablers | |
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| ICT as an Enabler | |
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| ICT Constraints | |
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| Summary of Enablers of Process Change | |
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| Conclusion | |
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| Notes | |
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| Measuring the Business Value of ICT | |
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| Introductory Theories | |
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| Technology Justification Models | |
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| Balanced Scorecard | |
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| Conclusion | |
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| Notes | |
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| Best Practices | |
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| Best Practices for Documenting Process Change | |
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| Design Documents | |
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| Process Design Diagram Set | |
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| Business Process Modeling | |
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| Using TSI to Introduce BPM | |
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| Conclusion | |
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| Notes | |
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| Best Practices for Documenting Technology Recommendations | |
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| ICT Design Documents | |
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| ICT Infrastructure Diagram Set | |
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| ICT Infrastructure Modeling | |
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| Conclusion | |
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| Notes | |
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| The Business-Driven Infrastructure Design Cycle | |
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| The BDID Process | |
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| Members of the ICT Design Team | |
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| BDID Phases | |
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| Conclusion | |
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| Note | |
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| Appendix | |
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| About the Author | |
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| Index | |