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| Preface | |
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| Acknowledgments | |
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| Step 1: Partner | |
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| Partnership versus Alignment | |
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| Build Business Partnerships | |
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| Develop an IT Strategic Plan | |
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| Different Approaches to Strategic Planning | |
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| Cloud Computing Is Changing the Role of IT | |
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| Step 2: Organize | |
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| Brand Your Department | |
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| Define an IT Organizational Model | |
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| Define a Project Methodology | |
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| Manage the Software Selection Process | |
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| Maintain a Portfolio of Products and Services | |
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| PPM Software | |
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| Understand Your Capacity | |
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| Create IT Policies | |
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| Manage the Technology Partners | |
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| Benchmark IT | |
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| Step 3: Innovate | |
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| Turn Ideas into Action | |
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| Create a Governance Framework | |
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| Demonstrate the Possibilities | |
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| Think Big | |
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| Develop Business Cases | |
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| Package Innovation | |
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| Go Green | |
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| Step 4: Deliver | |
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| Why System Implementations Fail | |
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| Develop a High-Performance Team | |
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| Develop a Team-Building Program | |
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| Discover Organizational Readiness | |
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| Develop and Implement | |
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| Get Insanely Motivated | |
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| Just Say No | |
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| Manage Transitions | |
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| Measure Benefits | |
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| Communicate IT Value | |
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| Create a Communication Program | |
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| Go Global -with Infrastructure | |
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| Choose the Right Number of Instances | |
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| Step 5: Support | |
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| Create Service Level Agreements | |
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| Determine an Approach to IT Charge-Backs | |
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| Manage Operational Performance | |
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| Develop a Super User Program | |
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| Encourage Feedback | |
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| Standardize Communications | |
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| Build a Shared Service Center | |
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| Step 6: Protect | |
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| Define Risk Management Goals | |
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| Be Transparent with Risk Management | |
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| Safeguard Cloud Computing | |
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| Safeguard Mobility | |
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| Safeguard Social Media | |
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| Step 7: Grow | |
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| Standardize Job Descriptions | |
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| Develop a Role-Based Training Program | |
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| Rotate Your Staff | |
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| Retain Critical Skills | |
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| Cultivate High Potential | |
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| Recruit the Best | |
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| Foster Teamwork through Community Service | |
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| Recognize and Reward Employees | |
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| Build Your Personal Brand | |
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| Prepare Yourself for the New Workforce | |
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| Conclusion: | |
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| Touchdown Passes | |
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| Use Governance to Avoid Chaos | |
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| Show People How They Fit In | |
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| Just Say No | |
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| Don't Be Afraid to Take Risks | |
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| Manage Operational Performance | |
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| Use Meetings to Drive Deliverables | |
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| Build Awesome Teams | |
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| Bibliography | |
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| About the Author | |
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| About the Website | |
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| Index | |