Practice of Professional Consulting

ISBN-10: 1118241843
ISBN-13: 9781118241844
Edition: 2012
List price: $51.00 Buy it from $37.22
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Description: Despite the size of the consulting industry and its attractiveness to business school graduates, there is a dearth of agreement about what constitutes "professionalism" in consulting. The Practice of Professional Consulting provides the most  More...

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Book details

List price: $51.00
Copyright year: 2012
Publisher: John Wiley & Sons, Incorporated
Publication date: 10/30/2012
Binding: Hardcover
Pages: 320
Size: 7.25" wide x 9.25" long x 1.00" tall
Weight: 1.804
Language: English

Despite the size of the consulting industry and its attractiveness to business school graduates, there is a dearth of agreement about what constitutes "professionalism" in consulting. The Practice of Professional Consulting provides the most comprehensive introduction to the field of consulting, including a complete system of guidelines, and all the tools, templates, techniques, case studies, competencies, and assessments to become a professional consultant. Broad enough to be useful to anyone starting any kind of consulting business, yet specific in explaining typical client situations, this guide offers new and aspiring consultants with a perspective of the rules, roles, values, methods, and techniques used across firms in the consulting industry.

About This Book
Preface
Acknowledgments
Setting the Stage
The Nature of Consulting
It's an Industry
Types of Consulting
Scope of Consulting
Trusted Consultant and Advisor
Consultant Qualifications
What Is Professional Consulting?
Why Companies Hire Consultants
Why Consultants Are Needed
Fast, Bigger, Better, Cheaper Outcomes
Forces That Drive Business Consulting
Expectations of Consultant Services
Changes in Client's Business and Organization Needs
Future Challenges
A Model for Professional Consulting
What Do We Mean by "Process"?
A Framework for Consulting
The Four Stages of Consulting
The Four Roles of Consulting
Consulting Competencies
Applying the Model
Stage One: The Developing and Designing Process
Stage One Competencies: Winning the Business
Understanding the Client's Business and Industry
Making a Good First Impression
First Meeting Dynamics
Stage One, Continued: Assessing Client Needs and Managing Expectations
The Purpose of Conducting a Needs Assessment
Types of Questions: The Fundamentals
Conducting a Needs Assessment: A Question Strategy
Needs Assessment: Listening Actively
The Proposal Development Process
Managing Expectations
Stage Two: The Mobilizing and Aligning Process
Stage Two Competencies: Mobilizing and Aligning
Work and Project Plan Reviews
Risk Assessment Factors
Project Launch Meetings
Stage Two, Continued: Turning a Consulting Group into a Team
Defining a Team
Stages of Team Development
Diagnosing Project Team Performance
How Team Building Is Conducted
Special Problems in Building Project Teams
Characteristics of High-Performing Teams
The Project Leader Style Needed for Team Building
Stage Three: The Building and Producing Process
Stage Three Competencies: Building and Producing
Data Gathering
Performance Management and Coaching
Coaching Consultants
Motivating Consultants
Progress Review Meetings
Navigating Organizational Politics
Project Management Issues
Stage Four: The Implementing and Deploying Process
Stage Four Competencies: Implementing and Deploying
Managing Change
Implementation Strategies
Skills Transfer
Measuring Customer Satisfaction
Satisfaction Assessment Metrics
The Bigger Picture
Improving Consulting as a Professional Practice
A Reality Check About Consulting
The Need to Professionalize Consulting
Professional Capabilities of Consultants
Building Block One: Client's Business Focus
Building Block Two: Business Management
Building Block Three: Technical Requirements
Building Block Four: Interpersonal Attributes
Building Block Five: Effective Leadership
Lessons of Experience
How to Grow in Professional Capability
Lessons from McKinsey
The Pain and Joy of a Consulting Career
Professional Proficiencies in Consulting
Trends for the Twenty-First Century
Appendices
The Consulting Role Preference Indicator
Guidelines for Successful Consulting
The Leadership Role of Consultants
Consulting Case Applications
Diagnostic Procedures and Instruments for Consulting Teams
Bibliography and Resources
About the Author
Index

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