Secrets of Facilitation The Smart Guide to Getting Results with Groups

ISBN-10: 1118206134
ISBN-13: 9781118206133
Edition: 2nd 2012 (Revised)
List price: $52.50 Buy it from $42.96 Rent it from $24.89
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Description: This thoroughly revised and updated edition of The Secrets of Facilitation delivers a clear vision of facilitation excellence and reveals the specific techniques effective facilitators use to produce consistent, repeatable results with groups.  More...

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Book details

List price: $52.50
Edition: 2nd
Copyright year: 2012
Publisher: John Wiley & Sons, Limited
Publication date: 10/26/2012
Binding: Paperback
Pages: 496
Size: 8.75" wide x 11.25" long x 1.00" tall
Weight: 2.816
Language: English

This thoroughly revised and updated edition of The Secrets of Facilitation delivers a clear vision of facilitation excellence and reveals the specific techniques effective facilitators use to produce consistent, repeatable results with groups. Author Michael Wilkinson has trained thousands of managers, analysts, and consultants around the world to apply the power of SMART (Structured Meeting And Relating Techniques) facilitation to achieve amazing results with teams and task forces. This new edition includes new chapters that highlight such timely topics as: facilitating virtual meetings; facilitating very large groups; facilitating conferences; and building an internal facilitator capability. The book also offers new cross–cultural examples, and an ancillary website with forms, checklists and a sample facilitator guide. 

Introduction to The 2nd Edition
So What's New in the 2nd Edition?
Case Study: The Secrets in Action
Introduction: A POWERFUL SECRET
Case Study: Learning the Powerful Secret
Secret #1 - The Fundamental Secret of Facilitation
Case Study: The Sanitation Workers
Learning to Apply the Fundamental Secret
The Principles of Structured Meeting and Relating Techniques (SMART Facilitation)
More Ways to Apply the Secret
What This Book Will Do For You
Where to Start
What Is A Facilitated Session?
Questions Answered in This Chapter
Case Study: The Facilitator's Role in Civic Leadership Groups
Sample Scenarios: Group Solutions Needed
When is Facilitation Appropriate?
Secret #2 - The Secret of When to Use Facilitation
Definition—What is a Facilitated Session?
What are the Responsibilities of a Facilitator?
The Soul of a Facilitator
When is Facilitation Not Appropriate?
Facilitation: Where is the Industry Today?
What's Next for Facilitation?
Applying the Secrets to Gain Buy-in to a Strategic Plan
Facilitator's Checklist for Understanding Facilitation and the Roles of a Facilitator
Exercise Your Skills
The Secrets To Questioning
Questions Answered in This Chapter
Case Study: Starting Questions
The Starting Question
Secret #3 - The Secret of the Starting Question
Case Study: The Starting Question to Engage the VP's Number Two
The Reacting Questions
Secret #4 - The Secret to Guiding a Group
Floating an Idea
Secret #5 - The Secret to Influencing Idea Ownership
A Note of Caution
A Final Note on Questioning
Facilitator's Checklist for Questioning
Exercise Your Skills
The Secrets To Preparing
Questions Answered in This Chapter
Case Study: The Principals Conference
The 5 Ps of Preparation
Secret #6 - The Secret to Preparation: The 5 Ps
It's All About Purpose
Secret #7 - The Secret Power of Purpose
Defining the Product
Secret #8 - The Secret to Defining the Session Product: The Three Hs
Selecting Participants
Identifying the Probable Issues
Preparing the Process
The Meeting Notice
Case Study: Preparing for Vision Councils
Special Topic: Managing A Sponsor
Secret #9 - The Secret to Managing a Sponsor's Presence
Applying the 5 Ps
Facilitator's Checklist for Preparing
Exercise Your Skills
The Secrets To Starting
Questions Answered in This Chapter
Case Study: Kicking off Vision
The Order of the Opening
The Transfer of Power
Secret #10 - The Secret to a Strong Opening
Secret #11 - The Secret to Exiting in the Opening
Gaining Buy-in to the Agenda
Secret #12 - The Secret to Agenda Buy-in
Using Ground Rules
Secret #13 - The Secret to Using Ground Rules
Case Study: Avoiding the Executive Feeding Frenzy
Using Parking Boards
Secret #14 - The Secret to Parking Boards
Effective Introductions
Secret #15 - The Secret to Effective Introductions
Recommended Order for the Opening
Opening Non-facilitated Meetings
When Should You Arrive for the Meeting?
Getting Started On-time
Secret #16 - The Secret to Starting On-time
Applying the Secrets of Starting
Facilitator's Checklist for Getting the Session Started
Exercise Your Skills
The Secrets To Focusing
Questions Answered in This Chapter
Case Study: Facilitating the Senator and the Chief of Staff
Secret #17 - The Secret to Using Checkpoints
Focusing the Group: Using Checkpoints
The Extended Checkpoint
Warming-up A Group
Secret #18 - The Secret to Warming-up a Group
Delivering Accurate, Clear and Concise Directions (PeDeQs)
Secret #19 - The Secret to Clear Directions
Keeping A Group on Track
Secret #20 - The Secrets to Keeping a Group on Track
Managing Breakout Groups
Secret #21 - The Secret to Effective Breakout Groups
Secret #22 - The Secret of Rotating Review
Applying the Secrets of Focusing
Facilitator's Checklist for Focusing a Group
Exercise Your Skills
The Secrets To Recording
Questions Answered in This Chapter
Case Study: Public Safety Collaborative
How Facilitators Abuse the Pen
Using, Not Abusing the Pen
Secret #23 - The Secrets to Using, Not Abusing, the Power of the Pen
Case Study: The Power of the Pen, ELMO and Parking Boards
Knowing What to Record
Secret #24 - The Secret to Knowing What to Record
Managing the Recording Process
Secret #25 - The Secrets to Managing the Recording Process
Using Strategies to Avoid Lulls While Writing
Secret #26 - The Secrets to Avoiding Lulls While Writing
Additional Techniques for Recording
The Seven Deadly Sins of Facilitation
Applying the Secrets of Recording
Facilitator's Checklist for Recording
Exercise Your Skills
The Secrets To Information Gathering
Questions Answered in This Chapter
Case Study: The Retailing Conference
Understanding the Major Information Gathering and Processing Functions
Understanding Processing Groups
Understanding Processing Order
Gathering and Processing Information
Secret #27 - The Secret to Gathering Information
Secret #28 - The Secret to Getting the Details
Secret #29 - The Secret to Categorizing
Secret #30 - The Secret to Q&A Sessions
Secret #31 - The Secret to Generating Ideas
Secret #32 - The Secret to Prioritizing
Secret #33 - The Secret to Reporting Back
Secret #34 - The Secret to Getting Quality Feedback
Additional Information Gathering and Processing Strategies
Applying the Secrets of Information Gathering
Case Study: Facilitation in the Classroom
Facilitator's Checklist for Information Gathering
Exercise Your Skills
The Secrets To Closing
Questions Answered in This Chapter
Case Study: Polling for Agreement
Secret #35 - The Secret to Closing Strong
Reviewing Activities Completed and Personal Objectives
Confirming Decisions Made
Secret #36 - The Secret to Confirming Decisions
Clearing the Issues List
Secret #37 - The Secret to Clearing the Issues List
Assigning Actions
Secret #38 - The Secret to Assigning Actions
Defining what can be communicated about the session.
Evaluating the Session
Ending the Session
Debriefing
What if the Session is Running Behind?
What if the Session is Going to Run Over?
Delivering a Partial Close
Facilitator's Checklist for Closing
Exercise Your Skills
The Secrets To Managing Dysfunction
Questions Answered in This Chapter
Case Study: The Chairman and the COO
Dysfunctional Behavior—What is it?
Secret #39 - The Secret to Understanding Dysfunction
Techniques for Conscious Prevention
Secret #40 - The Secret to Preventing Dysfunction
Techniques for Early Detection
Secret #41 - The Secret to Detecting Dysfunction
Techniques for Clean Resolution
Secret #42 - The Secret to Resolving Dysfunction
Recommended Responses to Various Dysfunctions
When the Unexpected Happens
Secret #43 - The Secret to Responding When the Unexpected Happens
Responding to Mistakes and Attacks
Case Study: Making a Mistake as the Facilitator
Secret #44 - The Secret to Responding to Attacks
Rewarding Functional Behavior
Lessons Learned
Applying the Secrets to Managing Dysfunction
Facilitator's Checklist for Managing Dysfunction
Exercise Your Skills
The Secrets To Consensus Building
Questions Answered in This Chapter
Case Study: Consensus on Values
Defining Consensus
Secret #45 - The Secret to Understanding Consensus
Deciding How to Decide
Secret #46 - The Secret of Five-Finger Consensus
Understanding Why People Disagree
Secret #47 - The Secret to Understanding Disagreement
Secret #48 - The Secret to Resolving a Level-3 Disagreement
Filling Your Tool Box of Consensus Techniques
Delineation
Secret #49 - The Secret to Resolving a Level-1 Disagreement
Strengths and Weaknesses
Merge
Secret #50 - The Secret to Resolving a Level-2 Disagreement
Case Study: Improving Customer Delivery Times
Weighted Scoring
Secret #51 - The Secrets to Using Weighted Scoring
Knowing When to Move On
Revisiting the Family Vacation
Applying the Secrets of Consensus: Gaining Consensus on Wording-The Informed Majority Process
Secret #52 - The Secret to Gaining Consensus on Wording
Facilitator's Checklist for Consensus Building
Exercise Your Skills
The Secrets To Energy
Questions Answered in This Chapter
Case Study: Learning the Impact of Energy
Understanding the Impact of Energy
Secret #53 - The Secret of Energy: The Three Es
Projecting Energy from the Start
Secret #54 - The Secret to Starting with Energy
Case Study: The Low-Key Facilitator
Adjusting to the Lullaby Times
Secret #55 - The Secret to Adjusting to the Lullaby Times
Maintaining Energy During the Session
Secret #56 - The Secrets to Maintaining Energy
Case Study: A Team Building Mistake
Using Team Building Activities
Secret #57 - The Secret to Using Team Building Activities
Crossing the River: My Favorite Team Building Exercise
Facilitator's Checklist for Energy
Exercise Your Skills
The Secrets To Agenda Setting
Questions Answered in This Chapter
Case Study: Pay-For-Performance
Understanding Process
Using Standard Agendas
Secret #58 - The Secret of Standard Agendas
Customizing the Agenda
Secret #59 - The Secret to Customizing the Agenda
Developing an Agenda from Scratch
Secret #60 - The Secret to Developing an Agenda from Scratch
Know Your Process Cold: The Facilitation Guide
Secret #61 - The Secret of the Facilitation Guide
Estimating and Tracking Time
Secret #62 - The Secret to Estimating Time
Facilitating the First Meeting of a Task Force
Facilitator's Checklist for Agenda Setting
Exercise Your Skills
The Secrets To Facilitating Virtual Meetings
Questions Answered in This Chapter
Case Study: The Virtual Strategy Monitoring Session
Secret #63—The Secret to Preparing for a Virtual Meeting
Choosing and Preparing Your Technology
Preparing for the Meeting
Starting the Meeting
Running the Meeting
Secret #64—The Secret to Engaging People Virtually
Special Cases

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