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Diversity and Cultural Competence in Health Care A Systems Approach

ISBN-10: 1118065603
ISBN-13: 9781118065600
Edition: 2013
List price: $70.00 Buy it from $47.79 Rent it from $19.97
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Description: Written by three nationally known scholars and experts, Diversity, Inclusion, and Cultural Competence in Health Care: A Systems Approach is designed to provide upper division and graduate level health care students and professionals with a clear  More...

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Book details

List price: $70.00
Copyright year: 2013
Publisher: John Wiley & Sons, Limited
Publication date: 1/11/2013
Binding: Paperback
Pages: 480
Size: 7.25" wide x 9.50" long x 1.00" tall
Weight: 1.914
Language: English

Written by three nationally known scholars and experts, Diversity, Inclusion, and Cultural Competence in Health Care: A Systems Approach is designed to provide upper division and graduate level health care students and professionals with a clear understanding of recent philosophies and processes undergirding diversity management, inclusion, and culturally competent care delivery as seen through the lens of current health care policy and practice. The textbook integrates strategic diversity management, self–reflective leadership and the personal change process, with culturally and linguistically appropriate care into a cohesive systems–oriented approach for health care professionals.

Tables and Figures
Preface
Acknowledgments
The Authors
The Diversity Imperative
Systems Approach to Cultural Competence
Introduction
Dimensions of Diversity
Health Care Diversity Challenges
Health Care Disparities in the United States
Changing the US Health Care System
Systems Approach in the Health Care Delivery Organization
The Importance of Leadership
Summary
Review Questions and Activities
Systematic Attention to Health Care Disparities
Introduction
What Are Health Care Disparities?
Race and Ethnic Disparities in Health Status
Disparities Across Other Diversity Dimensions: Gender, Sexual Orientation, the Elderly
Stakeholder Attention to Health Care Disparities
Systematic Strategies for Reducing Health Care Disparities
Summary
Review Questions and Activities
Workforce Demographics
Introduction
Trends in the US Labor Force
Diversity and the Health Professions
Drivers of Disparities in the Health Professions
Checklist of Recommended Organizational-Level Actions
Workforce Diversity Challenges
Summary
Review Questions and Activities
The Development of Cultural Competence
Foundations for Cultural Competence in Health Care
Introduction
What Is Cultural Competence in Health Care?
Long Journey Toward Cultural Competence
Cultural Competence and the Health Care Provider Organization
Cultural Competence and the Multicultural Health Care Workforce
Summary
Review Questions and Activities
Hallmarks of Cultural Competence in Health Care Professionals
Introduction
Personal Journey of Cultural Competence
Framework for Role Development
Journey of Self-Discovery
Summary
Review Questions and Activities
Training for Knowledge and Skills in Culturally Competent Care for Diverse Populations
Introduction
Eight Principles for Knowledge and Skills Training
Cultural Competence Knowledge and Skills for Administrators and Directors
Cultural Competence Training for Health Care Professionals in Direct Patient Care
Cultural Competence Training for Support Staff
The Role of Assessment in Cultural Competence Training
Summary
Review Questions and Activities
Cultural Competence and Health Care Delivery
Cultural Competence in Health Care Encounters
Introduction
Models from Transcultural Nursing
Giger-Davidhizar Transcultural Assessment Model (GDTAM)
Being Culturally Responsive
Summary
Review Questions and Activities
Language Access Services and Crosscultural Communication
Introduction
Language Use in the United States
Language Differences in Health Care Encounters
Attitudes Toward Limited-English Speakers
Changing Responses to Language Barriers in Health Care
An Expanding Profession: The Health Care Interpreter
Translation in Written Health Care Communication
Communication is More Than Words
Summary
Review Questions and Activities
Group Identity Development and Health Care Delivery
Introduction
Research Highlights
Minority Status Group Identity Development
Majority Status Group Identity Development
Using the Models
Summary
Review Questions and Activities
Cultural Competence and the Health Care Organization
The Centrality of Organizational Behavior
Introduction
The Science of Organizational Behavior
Organizations as Contexts for Behavior
OB Research Highlights
Can Culturally Competent Health Care Professionals "'Go It Alone"?
Summary
Review Questions and Activities
The Business Case and Best Demonstrated Practices
Introduction
Evolution of the Business Case
The Business Case for Cultural Competence in Health Care
Workforce, HRM, and the Business Case
Best Demonstrated Practices
Assessment and the Systems Approach
Benchmarking
Role of Metrics in the Systems Approach
Summary
Review Questions and Activities
The Future of Diversity and Cultural Competence in Health Care
Introduction
Trends That Support Widespread Adoption of the Systems Approach
The Sustainability Movement and the Systems Approach
Change Management and Force Field Analysis: Tools to Envision and Shape the Future
Summary
Review Questions and Activities
Glossary
Index

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