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Fundamentals of Performance Improvement Optimizing Results Through People, Process, and Organizations

ISBN-10: 1118025245
ISBN-13: 9781118025246
Edition: 3rd 2012
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Description: Fundamentals of Performance Technology is a practical how–to guide designed to help practitioners and students understand the science of performance technology and successfully implement organizational change. Using the Human Performance Technology  More...

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Book details

Edition: 3rd
Copyright year: 2012
Publisher: John Wiley & Sons, Incorporated
Publication date: 5/1/2012
Binding: Paperback
Pages: 704
Size: 8.75" wide x 11.25" long x 1.50" tall
Weight: 3.850
Language: English

Fundamentals of Performance Technology is a practical how–to guide designed to help practitioners and students understand the science of performance technology and successfully implement organizational change. Using the Human Performance Technology (HTP) model, the authors explain step–by–step how to spot performance indicators, analyze problems, identify their underlying causes, and create workable solutions, and perspective on change management. The completely updated and revised third edition will also feature expanded sections on intervention design and development, tips for sustaining change over time, and all new case studies contributed by top practitioners and academics in the field.

List of Figures
List of Tables
List Of Exhibits
List Of Case Studies
List Of Performance Support Tools
Acknowledgments
Foreword-The Practice Of Performance Improvement
Foreword-Fundamentals Of Performance Technology
Foreword-Performance Improvement Interventions
Introduction
Performance Improvement And The Performance Improvement/Hpt Model
Overview Of Performance Improvement
Performance Improvement/Hpt Model-An Overview
Change Management
Boutique Marketing Company
Strategic Performance Management In Georgia Education
Reducing Municipal Strife Through Engagement
Amway Corporation: Driving Consistent, Strategic Performance Of Distributors Globally
Using Human Performance Technology (Hpt) To Select Projects That Yield Results
Performance Analysis
Overview Of Performance Analysis
Organizational Analysis
Environmental Analysis
Gap Analysis
Cause Analysis
The Blake Company/Mutschler Kitchens
Physician Performance Report Accuracy And Timeliness
Intervention Selection, Design, And Development
Intervention Selection
Learning Interventions
Performance Support Interventions
Job Analysis/Work Design Interventions
Personal Development Interventions
Hrd Interventions
Organizational Communication Interventions
Organization Design And Development
Financial Systems Interventions
Intervention Design
Making The Business Case
Intervention Development
No Room For Error
Acquisition Of Westford Bank By Spring Harbor Bank
Information Technology Company Aligns Workforce To Business Strategy And Direction
Intervention Implementation And Maintenance
Intervention Implementation And Maintenance
Techniques For Implementation And Maintenance
Church Pension Fund: The Great Model
St. Luke Lutheran Church And School
Intervention Evaluation
Overview Of Evaluation
Planning And Conducting Evaluation
Abc Automotive Company-Dealership Sales And Marketing Academy
Community Healthcare Association Of The Dakotas
Appendices
Ispi's Performance Technology Standards
Certified School Improvement Specialist Standards
Ispi's Code Of Ethics
Glossary
About The Authors
Name Index
Subject Index

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