Project Management A Systems Approach to Planning, Scheduling, and Controlling

ISBN-10: 1118022270
ISBN-13: 9781118022276
Edition: 11th 2013
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Description: This is the latest edition of the best selling "bible" of project management. This 11th Edition maintains the streamlined approach of the prior editions and will move the content even closer to PMI's Project Management Body of Knowledge (PMBOK), the  More...

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Book details

List price: $109.00
Edition: 11th
Copyright year: 2013
Publisher: John Wiley & Sons Canada, Limited
Publication date: 2/18/2013
Binding: Hardcover
Pages: 1296
Size: 7.75" wide x 9.50" long x 1.75" tall
Weight: 4.268
Language: English

This is the latest edition of the best selling "bible" of project management. This 11th Edition maintains the streamlined approach of the prior editions and will move the content even closer to PMI's Project Management Body of Knowledge (PMBOK), the 5th edition of which will be released in the Fall/Winter 2012. New content will be added to this edition on measuring project management ROI and value to the organization and to customers, and much more. The capstone "super" case on the "Iridium Project" will be maintained covering all aspects of project management. It is planned to increase the use of sidebars throughout the book to further align with the PMOBOK and the PMP Exam. As with the prior edition, the 11th edition is supplemented by a Student Workbook, an Instructor's Manual, and a book of case studies to help students learn and prepare for the Project Management Professional (PMP) certification exam. The website associated with this book will contain solutions for instructors, full powerpoint presentations for class teaching, videos of Dr. Kerzner explaining and teaching sections from the book and a full test bank.

Prefacex xi
Overview
Introduction
Understanding Project Management
Defining Project Success
The Project Manager���Line Manager Interface
Defining the Project Manager���s Role
Defining the Functional Manager���s Role
Defining the Functional Employee���s Role
Defining the Executive���s Role
Working with Executives
The Project Manager as the Planning Agent
Project Champions
The Downside of Project Management
Project-Driven versus Non���Project-Driven Organizations
Marketing in the Project-Driven Organization
Classification of Projects
Location of the Project Manager
Differing Views of Project Management
Concurrent Engineering: A Project Management Approach
Studying Tips for the PMI�“ Project Management Certification Exam
Problems
Case Study
Williams Machine Tool Company
Project Management Growth: Concepts and Definitions
Introduction
General Systems Management
Project Management: 1945���1960
Project Management: 1960���1985
Project Management: 1985���2009
Resistance to Change
Systems, Programs, and Projects: A Definition
Product versus Project Management: A Definition
Maturity and Excellence: A Definition
Informal Project Management: A Definition
The Many Faces of Success
The Many Faces of Failure
The Stage-Gate Process
Project Life Cycles
Gate Review Meetings (Project Closure)
Project Management Methodologies: A Definition
Organizational Change Management and Corporate Cultures
Project Management Intellectual Property
Systems Thinking
Studying Tips for the PMI�“ Project Management Certification Exam
Problems
Organizational Structures
Introduction
Organizational Work Flow
Traditional (Classical) Organization
Developing Work Integration Positions
Line���Staff Organization (Project Coordinator)
Pure Product (Projectized) Organization
Matrix Organizational Form
Modification of Matrix Structures
The Strong, Weak, Balanced Matrix
Center for Project Management Expertise
Matrix Layering
Selecting the Organizational Form
Structuring the Small Company
Strategic Business Unit (SBU) Project Management
Transitional Management
Studying Tips for the PMI�“ Project Management Certification Exam
Problems
Case Study
Jones and Shephard Accountants, Inc.
Organizing and Staffing the Project Office Andteam
Introduction
The Staffing Environment
Selecting the Project Manager: An Executive Decision
Skill Requirements for Project and Program Managers
Special Cases in Project Manager Selection
Selecting the Wrong Project Manager
Next Generation Project Managers
Duties and Job Descriptions
The Organizational Staffing Process
The Project Office
The Functional Team
The Project Organizational Chart
Special Problems
Selecting the Project Management Implementation Team
Studying Tips for the PMI�“ Project Management Certification Exam
Problems
Management Functions
Introduction
Controlling
Directing
Project Authority
Interpersonal Influences
Barriers to Project Team Development
Suggestions for Handling the Newly Formed Team
Team Building as an Ongoing Process
Dysfunctions of a Team
Leadership in a Project Environment
Life-Cycle Leadership
Organizational Impact
Employee���Manager Problems
Management Pitfalls
Communications
Project Review Meetings
Project Management Bottlenecks
Communication Traps
Proverbs and Laws
Human Behavior Education
Management Policies and Procedures
Studying Tips for the PMI�“ Project Management Certification Exam
Problems
Case Studies
The Trophy Project
Leadership Effectiveness (A)
Leadership Effectiveness (B )271
Motivational Questionnaire
Management of? your? Time and Stress
Introduction
Understanding Time Management
Time Robbers
Time Management Forms
Effective Time Management
Stress and Burnout
Studying Tips for the PMI�“ Project Management Certification Exam
Problems
Case Study
The Reluctant Workers
Conflicts
Introduction
Objectives
The Conflict Environment
Conflict Resolution
Understanding Superior, Subordinate, and Functional Conflicts
The Management of Conflicts
Conflict Resolution Modes
Studying Tips for the PMI�“ Project Management Certification Exam
Problems
Case Studies
Facilities Scheduling at Mayer Manufacturing
Telestar International
Handling Conflict in Project Management
Special Topics
Introduction
Performance Measurement
Financial Compensation and Rewards
Critical Issues with Rewarding Project Teams
Effective Project Management in the Small Business Organization
Mega Projects
Morality, Ethics, and the Corporate Culture
Professional Responsibilities
Internal Partnerships
External Partnerships
Training and Education
Integrated Product/Project Teams
Virtual Project Teams
Breakthrough Projects
Studying Tips for the PMI�“ Project Management Certification Exam
Problems
The Variables for Success
Introduction
Predicting Project Success
Project Management Effectiveness
Expectations
Lessons Learned
Understanding Best Practices
Studying Tips for the PMI�“ Project Management Certification Exam
Problems
Working with Executives
Introduction
The Project Sponsor
Handling Disagreements with the Sponsor
The Collective Belief
The Exit Champion
The In-House Representatives
Studying Tips for the PMI�“ Project Management Certification Exam
Problems
Case Study
Corwin Corporation
Planning
Introduction
Validating the Assumptions
General Planning
Life-Cycle Phases
Proposal Preparation
Kickoff Meetings
Understanding Participants��� Roles
Project Planning
The Statement of Work
Project Specifications
Milestone Schedules
Work Breakdown Structure
WBS Decomposition Problems
Role of the Executive in Project Selection
Role of the Executive in Planning
The Planning Cycle
Work Planning Authorization
Why Do Plans Fail?
Stopping Projects
Handling Project Phaseouts and Transfers
Detailed Schedules and Charts
Master Production Scheduling
Project Plan
Total Project Planning
The Project Charter
Management Control
The Project Manager���Line Manager Interface
Fast-Tracking
Configuration Management
Enterprise Project Management Methodologies
Project Audits
Studying Tips for the PMI�“ Project Management Certification Exam
Problems
Network Scheduling Techniques
Introduction
Network Fundamentals
Graphical Evaluation and Review Technique (GERT)
Dependencies
Slack Time
Network Replanning
Estimating Activity Time
Estimating Total Project Time
Total PERT/CPM Planning
Crash Times
PERT/CPM Problem Areas
Alternative PERT/CPM Models
Precedence Networks
Lag
Scheduling Problems
The Myths of Schedule Compression
Understanding Project Management Software
Software Features Offered
Software Classification
Implementation Problems
Critical Chain
Studying Tips for the PMI�“ Project Management Certification Exam
Problems
Case Study
Crosby Manufacturing Corporation
Project Graphics
Introduction
Customer Reporting
Bar (Gantt) Chart
Other Conventional Presentation Techniques
Logic Diagrams/Networks
Studying Tips for the PMI�“ Project Management Certification Exam
Problems
Pricing and Estimating
Introduction
Global Pricing Strategies
Types of Estimates
Pricing Process
Organizational Input Requirements
Labor Distributions
Overhead Rates
Materials/Support Costs
Pricing Out the Work
Smoothing Out Department Man-Hours
The Pricing Review Procedure
Systems Pricing
Developing the Supporting/Backup Costs
The Low-Bidder Dilemma
Special Problems
Estimating Pitfalls
Estimating High-Risk Projects
Project Risks
The Disaster of Applying the 10 Percent Solution to Project Estimates
Life-Cycle Costing (LCC)
Logistics Support
Economic Project Selection Criteria: Capital Budgeting
Payback Period
The Time Value of Money
Net Present Value (NPV)
Internal Rate of Return (IRR)
Comparing IRR, NPV, and Payback
Risk Analysis
Capital Rationing
Project Financing
Studying Tips for the PMI�“ Project Management Certification Exam
Problems
Cost Control
Introduction
Understanding Control
The Operating Cycle
Cost Account Codes
Budgets
The Earned Value Measurement System (EVMS)
Variance and Earned Value
The Cost Baseline
Justifying the Costs
The Cost Overrun Dilemma
Recording Material Costs Using Earned Value Measurement
The Material Accounting Criterion
Material Variances: Price and Usage
Summary Variances
Status Reporting
Cost Control Problems
Studying Tips for the PMI�“ Project Management Certification Exam
Problems
Case Studies
The Bathtub Period
Franklin Electronics
Trouble in Paradise
Trade-Off Analysis in a Project Environment
Introduction
Methodology for Trade-off Analysis
Contracts: Their Influence on Projects
Industry Trade-off Preferences
Conclusion
Studying Tips for the PMI�“ Project Management Certification Exam
Risk Management
Introduction
Definition of Risk
Tolerance for Risk
Definition of Risk Management
Certainty, Risk, and Uncertainty
Risk Management Process
Plan Risk Management
Risk Identification
Risk Analysis
Qualitative Risk Analysis
Quantitative Risk Analysis
Probability Distributions and the Monte Carlo Process
Plan Risk Response
Monitoring and Control Risks
Some Implementation Considerations
The Use of Lessons Learned
Dependencies between Risks
The Impact of Risk Handling Measures
Risk and Concurrent Engineering
Studying Tips for the PMI�“ Project Management Certification Exam
Problems
Case Studies
Teloxy Engineering (A)
Teloxy Engineering (B)
Learning Curves
Introduction
General Theory
The Learning Curve Concept
Graphic Representation
Key Words Associated with Learning Curves
The Cumulative Average Curve
Sources of Experience
Developing Slope Measures
Unit Costs and Use of Midpoint
Selection of Learning Curves
Follow-on Orders
Manufacturing Breaks
Learning Curve Limitations
Prices and Experience
Competitive Weapon
Studying Tips for the PMI�“ Project Management Certification Exam
Problems
Contract Management
Introduction
Procurement
Plan Procurement
Conducting the Procurements
Conduct Procurements: Request Seller Responses
Conduct Procurements: Select Sellers
Types of Contracts
Incentive Contracts
Contract Type versus Risk
Contract Administration Cycle
Contract Closure
Using a Checklist
Proposal-Contractual Interaction
Summary
Studying Tips for the PMI�“ Project Management Certification Exam
Quality Management
Introduction
Definition of Quality
The Quality Movement
Comparison of the Quality Pioneers
The Taguchi Approach
The Malcolm Baldrige National Quality Award
ISO 9000
Quality Management Concepts
The Cost of Quality
The Seven Quality Control Tools
Process Capability (CP)
Acceptance Sampling
Implementing Six Sigma
Lean Six Sigma and DMAIC
Quality Leadership
Responsibility for Quality
Quality Circles
Just-in-Time Manufacturing (JIT)
Total Quality Management (TQM)
Studying Tips for the PMI�“ Project Management Certification Exam
Modern developments project Management
Introduction
The Project Management Maturity Model (PMMM)
Developing Effective Procedural Documentation
Project Management Methodologies
Continuous Improvement
Capacity Planning
Competency Models
Managing Multiple Projects
End-of-Phase Review Meetings
The Business of Scope Changes
Introduction
Need for Business Knowledge
Timing of Scope Changes
Business Need for a Scope Change
Rationale for Not Approving a Scope Change
The Project Office
Introduction
Present-Day Project Office
Implementation Risks
Types of Project Offices
Networking Project Management Offices
Project Management Information Systems
Dissemination of Information
Mentoring
Development of Standards and Templates
Project Management Benchmarking
Business Case Development
Customized Training (Related to Project Management)
Managing Stakeholders
Continuous Improvement
Capacity Planning
Risks of Using a Project Office
Managing Crisis Projects
Introduction
Understanding Crisis Management
Ford versus Firetone
The Air France Concorde Crash
Intel and the Pentium Chip
The Russian Submarine Kursk
The Tylenol Poisonings
Nestl��s Marketing of Infant Formula
The Space Shuttle Challenger Disaster
The Space Shuttle Columbia Disaster
Victims versus Villains
Life-Cycle Phases
Project Management Implications
The Rise, Fall, and Resurrection of Iridium: A Project Management Perspective
Introduction
Naming the Project �ǣIridium�Ǡ
Obtaining Executive Support
Launching the Venture
The Iridium System
The Terrestial and Space-Based Network
Project Initiation: Developing the Business Case
The �ǣHidden�Ǡ Business Case
Risk Management
The Collective Belief
The Exit Champion
Iridium���s Infancy Years
Debt Financing
The M-Star Project
A New CEO
Satellite Launches
An Initial Public Offering (IPO)
Signing up Customers
Iridium���s Rapid Ascent
Iridium���s Rapid Descent
The Iridium �ǣFlu�Ǡ
Searching for a White Knight
The Definition of Failure (October, 1999)
The Satellite Deorbiting Plan
Iridium Is Rescued for $25 Million
Epilogue
Shareholder Lawsuits
The Bankruptcy Court Ruling
Autopsy
Financial Impact of the Bankruptcy
What Really Went Wrong?
Lessons Learned
Conclusion
Solutions to the Project Management Conflict Exercise
Solution to Leadership Exercise
Dorale Products Case Studies
Solution to the Dorale Products Case Studies Answers
Crosslisting of PMBOK�“ to the Text
Author Index
Subject Index

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