The Great Employee Handbook: Making Work and Life Better

Name: The Great Employee Handbook: Making Work and Life Better
Price: 2.54 USD
Availability: InStock
ISBN: 9780982850336

ISBN-10: 0982850336

ISBN-13: 9780982850336

Edition: 2012

Authors: Quint Studer

List price: $28.00

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Description:

The Most Valuable On-the-Job Skills Come from Experience-But You Don't Have to Work a Lifetime to Master Them. Often, it's the day-to-day issues, those not found in any training manual, that keep us from being our best at work. We've all looked back on challenges we've faced-whether they involved a boss, a coworker, or a customer-and thought, If I knew then what I know now, I would have handled that in a completely different way The old saying "Experience is the best teacher" has probably never been more true than in the workplace. But what if you could learn those important workplace lessons without having to go through the pain yourself? That's the idea behind The Great Employee Handbook.…

Book details

List price: $28.00
Copyright year: 2012
Publisher: Fire Starter Pub
Binding: Paperback
Pages: 238
Size: 6.00" wide x 9.00" long x 0.75" tall
Weight: 1.122
Language: English

Quint Studer not only teaches it, he has done it. After leading organizations to breakthrough results, Quint formed the Studer Groupr, an outcomes firm that implements evidence-based leadership systems that help clients attain and sustain outstanding results. He was named one of the "Top 100 Most Powerful People in Healthcare" by Modern Healthcare magazine for his work on institutional healthcare improvement. Studer was named "Master of Business" by Inc. magazine. For more information, visit www.studergroup.com.



How to Use This Book


Introduction



Working Best with Your Boss



Put Your Best Foot Forward in the First 90 Days



Execute Well



What to Do If You Feel the Boss Is the Problem



When You Bring a Problem, Bring a Solution



Adopt a "No Excuses" Policy



Understand Why Confidentiality Matters



Know the Boss's What



Don't Feel Qualified? Ask for Training



Meet Deadlines. If You See You Won't, Say So Early



If You Have a Best Practice or Better Way Share It



If You're Wondering about the Why, Ask



Be a Good Communicator



Working Best with Your Coworkers



Stamp Out We/Theyism



Do the Right Thing When Someone Asks You to Keep It Confidential



Build an Emotional Bank Account



Step in and Help When They're Overwhelmed



Minimize Last-Minute Requests



Mentor New Coworkers



Resolve Issues One-on-One with Coworkers



Keep Meetings Productive



Say You Are Sorry When You Are Wrong



Working Best with Your Customers



Always, Always Manage Up the Company



Practice the ALDET Approach to Service



Practice Good Handovers



Know the Customer's What



Put Yourself in the Customer's Shoes



Whenever Possible, Do a Little Bit Extra



View Customer Complaints as Gifts



Defusing Unhappy Customers



How to Say No to a Customer (without Harming the Relationship)



Always Represent Your Company Well


A Final Word from Quint


Acknowledgments


Resources


About the Author