The Great Employee Handbook: Making Work and Life Better

ISBN-10: 0982850336

ISBN-13: 9780982850336

Edition: 2012

Authors: Quint Studer
List price: $28.00 Buy it from $1.98
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Description: The Most Valuable On-the-Job Skills Come from Experience-But You Don't Have to Work a Lifetime to Master Them. Often, it's the day-to-day issues, those not found in any training manual, that keep us from being our best at work. We've all looked back on challenges we've faced-whether they involved a boss, a coworker, or a customer-and thought, If I knew then what I know now, I would have handled that in a completely different way The old saying "Experience is the best teacher" has probably never been more true than in the workplace. But what if you could learn those important workplace lessons without having to go through the pain yourself? That's the idea behind The Great Employee Handbook. Wall Street Journal bestselling author Quint Studer has pulled together the best insights gained from working with thousands of employees during his career. The high-impact tips he shares will help you more productively handle those situations every employee finds difficult (and get them right the first time). You'll learn how to: Put your best foot forward in the first 90 days Build an emotional bank account with coworkers (It's the best way to get quick forgiveness when you mess up ) Discuss your own development plan without looking self- promotional Have difficult conversations with your boss Solve problems and resolve conflicts without getting the boss involved Alleviate customer anxiety so they'll buy from you (and keep coming back) And much, much more

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Book details

List price: $28.00
Copyright year: 2012
Publisher: Fire Starter Pub
Binding: Paperback
Pages: 238
Size: 6.00" wide x 9.00" long x 0.75" tall
Weight: 1.122
Language: English

Quint Studer not only teaches it, he has done it. After leading organizations to breakthrough results, Quint formed the Studer Groupr, an outcomes firm that implements evidence-based leadership systems that help clients attain and sustain outstanding results. He was named one of the "Top 100 Most Powerful People in Healthcare" by Modern Healthcare magazine for his work on institutional healthcare improvement. Studer was named "Master of Business" by Inc. magazine. For more information, visit www.studergroup.com.

How to Use This Book
Introduction
Working Best with Your Boss
Put Your Best Foot Forward in the First 90 Days
Execute Well
What to Do If You Feel the Boss Is the Problem
When You Bring a Problem, Bring a Solution
Adopt a "No Excuses" Policy
Understand Why Confidentiality Matters
Know the Boss's What
Don't Feel Qualified? Ask for Training
Meet Deadlines. If You See You Won't, Say So Early
If You Have a Best Practice or Better Way Share It
If You're Wondering about the Why, Ask
Be a Good Communicator
Working Best with Your Coworkers
Stamp Out We/Theyism
Do the Right Thing When Someone Asks You to Keep It Confidential
Build an Emotional Bank Account
Step in and Help When They're Overwhelmed
Minimize Last-Minute Requests
Mentor New Coworkers
Resolve Issues One-on-One with Coworkers
Keep Meetings Productive
Say You Are Sorry When You Are Wrong
Working Best with Your Customers
Always, Always Manage Up the Company
Practice the ALDET Approach to Service
Practice Good Handovers
Know the Customer's What
Put Yourself in the Customer's Shoes
Whenever Possible, Do a Little Bit Extra
View Customer Complaints as Gifts
Defusing Unhappy Customers
How to Say No to a Customer (without Harming the Relationship)
Always Represent Your Company Well
A Final Word from Quint
Acknowledgments
Resources
About the Author
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