Process Innovation Reengineering Work Through Information Technology

Name: Process Innovation Reengineering Work Through Information Technology
Price: 2.95 USD
Availability: InStock
ISBN: 9780875843667

ISBN-10: 0875843662

ISBN-13: 9780875843667

Edition: 1992

Authors: Thomas H. Davenport

List price: $45.00

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Book details

List price: $45.00
Copyright year: 1992
Publisher: Harvard Business Review Press
Publication date: 10/1/1992
Binding: Hardcover
Pages: 352
Size: 6.50" wide x 9.50" long x 1.50" tall
Weight: 1.584



Preface


Introduction



The Nature of Process Innovation



A Framework for Process Innovation



Selecting Processes for Innovation



Information Technology as an Enabler of Process Innovation



Processes and Information



Organizational and Human Resource Enablers of Process Change



Creating a Process Vision



Understanding and Improving Existing Processes



Designing and Implementing the New Process and Organization



The Implementation of Innovative Business Processes



Process Innovation and the Management of Organizational Change



Implementing Process Innovation with Information Technology



Innovation Strategies for Typical Process Types



Product and Service Development and Delivery Processes



Customer-Facing Processes



Management Processes



Summary and Conclusions


Appendix A: Companies Involved in the Research


Appendix B: The Origins of Process Innovation


Index