Mediator's Handbook

ISBN-10: 0865717222

ISBN-13: 9780865717220

Edition: 4th 2012 (Revised)

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Description:

The popularThe Mediator's Handbookpresents a time-tested, adaptable model for helping people work through conflict. Extensively revised to incorporate recent practice and thinking, the accessible manual format lays out a clear structure for new and occasional mediators while offering a detailed, nuanced resource for professionals.Starting with a new chapter on assessing conflict and bringing people to the table, the first section explains the process step by step, from opening conversations and exploring the situation through the phases of finding resolution—deciding on topics, reviewing options, and testing agreements.The "Toolbox" section details the concepts and skills a mediator needs in order to:Understand the conflictSupport the peopleFacilitate the processGuide decision-makingThroughout the book, the emphasis is on what the mediator can do or saynow, and on the underlying principles and core methods that can help the mediator make wise choices.Long a popular course textbook for high schools, universities, and training programs,The Mediator's Handbookis also a valued desk reference for professional mediators and a practical guide for managers, organizers, teachers, and anyone working with clients, customers, volunteers, committees, or teams.Jennifer E. Beer, PhD, mediates organizational conflicts, facilitates meetings, and offers related workshops, regularly teaching a negotiation course at Wharton (University of Pennsylvania).Caroline C. Packard, JDled Friends Conflict Resolution Programs for fifteen years and is an organizational conflict response specialist and mediator based in Philadelphia, Pennsylvania.Eileen Stiefdeveloped the mediation process presented in theHandbook, training a generation of mediators to work with community, multi-party, and environmental disputes.
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Book details

List price: $29.95
Edition: 4th
Copyright year: 2012
Publisher: New Society Publishers, Limited
Publication date: 11/13/2012
Binding: Paperback
Pages: 208
Size: 8.35" wide x 10.86" long x 0.49" tall
Weight: 1.496
Language: English

Dr. Jennifer E. Beer, PhD, combines mediation experience with her cultural anthropology background to lead courses and workshops in mediation, conflict resolution, and cross-cultural communication. She regularly teaches a negotiation course at Wharton (University of Pennsylvania). Author of the Mediator's Handbook and of Peacemaking in Your Neighborhood, she has mediated conflicts and facilitated meetings for communities and organizations for 30 years.

Eileen Stief developed the mediation process and principles documented in The Mediator's Handbook, and trained a generation of mediators to work with community, multi-party, and environmental disputes. Now retired, she led the Friends Conflict Resolution Program's experiment in community dispute settlement and later specialized in environmental mediation.

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