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| Preface | |
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| Acknowledgments | |
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| Introduction: Why This Book? | |
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| About the Authors | |
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| The History and Environment of Public Personnel Management | |
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| The First Century of Civil Service Reform | |
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| Prologue: President Garfield's Assassination and the Origins of the Merit System | |
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| A Historical Perspective: Enter the Spoils System | |
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| The Motivation for Civil Service Reform | |
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| The Impetus for Reform | |
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| The Pendleton Act | |
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| The Development of the Central Personnel Agency | |
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| Policing | |
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| Scientific Management | |
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| Centralization | |
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| The Decentralization of Personnel Operations | |
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| The Demise of the Civil Service Commission | |
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| Reform | |
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| State and Local Institutional Arrangements: A History in Parallel | |
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| Civil Service Reform and the Decline of the Commission Format | |
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| A Summary Note on the Merits of Reform | |
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| Bibliography | |
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| Cases | |
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| Civil Service Reform in the Postreform Era (1979-2000) | |
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| Prologue: The Demise of Civil Service Protections in the Federal Government | |
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| The Aftermath of the Civil Service Reform Act of 1978 | |
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| Overture for Postreform: The Volcker Commission | |
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| The National Performance Review and Federal Workforce Restructuring | |
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| Civil Service Reform in Clinton's Second Term | |
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| The "Flight of the Bumblebee": Civil Service Reform during the Bush Administration | |
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| Competitive Sourcing | |
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| Strategic Management of Human Capital | |
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| The "Freedom to Manage" and "Managerial Flexibility" Acts | |
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| Working for America Act | |
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| Civil Service Reform at the State and Local Level | |
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| Bibliography | |
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| The Legal Framework of Public Personnel Management | |
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| Prologue: Elrod v. Burns (1976) | |
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| Comparing the Legal and Managerial Frameworks of Government | |
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| Merit Principles and Civil Service | |
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| Civil Rights and Equal Opportunity Law | |
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| Ethics Law | |
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| Labor Relations | |
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| Enforcement | |
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| The Constitutional Law of Public Employment | |
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| The Individualized Rights Approach | |
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| The Public Service Model | |
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| Freedom of Expression: Nonpartisan Speech | |
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| Political Neutrality | |
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| Freedom of Association | |
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| Liberty | |
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| Equal Protection | |
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| The Right to a Hearing | |
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| Fourth Amendment Privacy | |
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| The Right to Disobey | |
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| Privatization | |
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| Conclusion: Know Your Law | |
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| Bibliography | |
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| Cases | |
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| The Processes of Human Resources Management | |
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| Human Resources Planning | |
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| Prologue: Are There Any Translators in the House? | |
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| The Environment for Human Resources Planning | |
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| Human Resources Planning in an Era of Downsizing | |
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| Recent Trends in Workforce Planning | |
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| A Historical Overview of Human Resources Planning | |
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| Workforce Planning | |
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| Forecasting Human Resources Supply | |
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| Forecasting Organizational Demands | |
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| Strategic Human Resources Planning: Future Prospects | |
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| Bibliography | |
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| Classification and Compensation | |
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| Prologue: The FAA's Experience with Pay for Performance | |
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| The Evolution of Position Classification: The Ascendancy of Scientific Management | |
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| After the War: "The Triumph of Techniques over Purpose" | |
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| The 1970s and the Behavioralist Critique | |
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| The System Response: Factor Evaluation in the 1970s | |
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| The Reform Initiative of the 1990s - Broadbanding? | |
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| Pay Administration in Government | |
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| Federal Pay Reform in the 1990s | |
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| Class and Comp Reform in the 21st Century: Pay for Performance Redux | |
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| State and Local Class and Comp Developments | |
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| Bibliography | |
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| Recruitment and Selection | |
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| Prologue: Brenda Berkman and the New York City Fire Department | |
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| The Importance of Public Employment | |
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| Personal Rank versus Position Rank | |
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| Essentials of the Employment Process | |
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| The Legal Environment of Public Sector Selection | |
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| The Development (and Decline) of the Uniform Guidelines | |
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| Examinations and Validation | |
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| A Federal Case History from PACE to ACWA to Others | |
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| Human Capital in Government: The Next Frontier | |
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| Bibliography | |
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| Cases | |
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| Performance Appraisal | |
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| Prologue: Performance Management in the IRS | |
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| The Problem of Performance Appraisal | |
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| The Traditional Approach to Performance Appraisal | |
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| Performance Management in the 1990s and Beyond | |
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| Pay for Performance | |
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| Some State Government Perspectives on Merit Pay | |
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| Other Alternatives: Assessment Centers and Assessments of Multisource Appraisals | |
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| Bibliography | |
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| Training and Development | |
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| Prologue: Developing Effective Training Programs in the Federal Government | |
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| Planning/Front-End Analysis | |
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| Design and Development | |
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| Implementation | |
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| Evaluation | |
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| The Evolution of Training and Development | |
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| Training and Personnel Relationships | |
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| Methods of Training: The Design Issue | |
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| Career Development and the Employee | |
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| On Planning Training: The Strategy Issue | |
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| On Assessing Training: The Evaluation Issue | |
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| Training and Development and Technology: The Issue of Choice | |
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| Bibliography | |
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| Equal Employment Opportunity, Affirmative Action, and Diversity in Government | |
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| Equal Employment Opportunity and Affirmative Action | |
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| Prologue: From Bakke to Grutter | |
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| The Difference between Equal Employment Opportunity and Affirmative Action | |
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| Abuses of the Past | |
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| The Development of EEO | |
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| The Nature of Unequal Treatment in Today's Workplace | |
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| Stereotypes | |
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| Glass Ceilings | |
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| Subjective Discrimination | |
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| Other Disparities | |
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| The Power of Subtle Differences | |
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| The Organization of EEO | |
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| The Managerial Aspects of Affirmative Action | |
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| Developing a Plan | |
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| Monitoring the Plan | |
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| Sexual Harassment | |
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| Comparable Worth and Pay Equity | |
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| The Gender Pay Gap: Causes and Cures | |
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| Legal and Judicial Developments around Comparable Worth | |
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| Additional EEO Concerns | |
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| Age Discrimination | |
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| Disability Discrimination | |
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| Discrimination Based on HIV/AIDS | |
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| The Future of EEO and Affirmative Action | |
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| Bibliography | |
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| Cases | |
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| Diversity in the Workforce | |
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| Prologue: Leading Diversity Practices in the Federal Government | |
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| The Importance of Promoting Diversity Measures | |
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| Workforce 2020 | |
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| The Importance of a Representative Bureaucracy | |
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| Diversity within and across Occupations | |
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| Measurement Issues | |
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| Strategies for Greater Inclusion | |
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| Change Organizational Structures and Work Processes | |
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| Leadership and Accountability | |
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| Ensuring Effective Communication and Feedback | |
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| Reorienting Personnel Policies and Processes | |
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| Data Collection and Training | |
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| Diversity Measures beyond the Organization | |
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| Bibliography | |
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| Cases | |
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| Unions and Employee Relations in Government | |
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| Labor-Management Relations | |
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| Prologue: The New York City Transit Strike of 2005 | |
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| The Development of Collective Bargaining in the Public Sector | |
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| Differences between the Public and Private Sectors | |
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| Adapting Collective Bargaining for the Public Sector | |
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| Early History | |
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| Early Change | |
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| Maturation and Change in the Federal Sector | |
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| The Civil Service Reform Act of 1978 | |
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| Labor-Management Partnerships and the NPR | |
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| Labor Reforms in the 21st Century | |
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| State and Local Arrangements | |
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| The Nuts and Bolts of Organizing | |
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| Unit Determination | |
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| Supervisors | |
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| The Scope of Bargaining | |
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| Impasse Resolution | |
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| Strikes | |
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| The Union's Role in Grievance Procedures | |
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| Conclusion | |
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| Glossary of Federal-Sector Labor-Management Relations Terms | |
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| Bibliography | |
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| Cases | |
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| Employee Relations | |
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| Prologue: Workplace Violence against Health Care and Social Service Workers | |
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| Defining Employee Relations | |
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| Formal Dispute Resolution Mechanisms | |
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| Employee Discipline | |
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| Traditional Adjudicatory Systems | |
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| Alternative Dispute Resolution Approaches | |
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| Job Safety and Health | |
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| Substance Abuse in the Workplace | |
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| Drug Testing | |
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| Employee Assistance Programs | |
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| Bibliography | |
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| Cases | |
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| Index | |