Getting Started With Evaluation:

ISBN-10: 0838911951
ISBN-13: 9780838911952
Edition: 2013
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Description: Everyone agrees that evaluation of library services is essential, but without a background in research it can be a challenge to apply abstract concepts such as strategic planning, evidence-based decision making, and accountability to real-world  More...

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Book details

Copyright year: 2013
Publisher: Amer Library Assn
Binding: Paperback
Pages: 224
Size: 6.00" wide x 8.75" long x 0.50" tall
Weight: 1.034
Language: English

Everyone agrees that evaluation of library services is essential, but without a background in research it can be a challenge to apply abstract concepts such as strategic planning, evidence-based decision making, and accountability to real-world situations. Finally library managers have a workbook to help them master key concepts of service quality assessment, offering directed exercises and worksheets to guide them. Firmly rooted in practical application, this book *Presents an overview of evaluation and the types of metrics, linking them to strategic planning and infrastructure *Examines qualitative versus quantitative measures *Shows how go decide which metrics are relevant to one's own institution, covering benchmarking, best practices, peer group filters, and those metrics that offer a high return on investment *Includes pointers for launching and maintaining successful library evaluation through flexibility and smart delegation among library staff *Offers advice on marshalling data to effectively communicate the value and impact of a library and its services, no matter the audience

List of Figures, Tables, and Text Boxes
Preface
Evaluation
Evidence-Based Planning and Decision Making
Library Metrics
Internal Evaluation for Planning and Decision Making
External Evaluation to Inform Stakeholders and to Guide Continuous Improvement
Measuring Satisfaction
Measuring Service Quality
Measuring Return on Investment (ROI)
Measuring the Value of the Library and its Services
Using and Communicating the Results
Positive Organizational Change
Appendix: Answers to Chapter Exercises
Selected Readings
About the Authors
Index

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